Top 5 Desktop support technician Jobs in Covington Ga

Dedicated Onsite IT Technician - Stone Mountain, GA
In-Telecom —Stone Mountain, GA
- $57,000 - $67,000 a year
- Full-time
- Computer Science
- Bachelor of Science
- Mid-level
- Disability insurance
- Vision insurance
Quick Apply
Maintenance Specialist
Maverick Tech —Covington, GA
- $25.56 - $36.08 an hour
- Full-time
- Mid-level
- Trade school
- Computer skills
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Fleet Technician 2 (Experienced)
PepsiCo Beverages North America —Stone Mountain, GA
- $39 an hour
- Night shift
- CDL B
- 18 years or older
- Mechanic experience
- Health insurance
- Dental insurance
4d

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Tier II Technician
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Help Desk Technician - Tier 2
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Involves user support on software and hardware from base offices or on-site and field desktop locations (main campus, regional sites, medical facilities).
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Dedicated Onsite IT Technician - Stone Mountain, GA

In-Telecom -
Stone Mountain, GA

Quick Apply

Job Details

Full-time
$57,000 - $67,000 a year

Benefits

Disability insurance
Vision insurance
Life insurance

Qualifications

IT department experience

Full Job Description

Description

The Dedicated IT Technician serves in a general site management capacity, providing high-level technical assistance, and client-facing support across multiple locations. This role is responsible for managing onsite IT functionality, coordinating with remote support teams, and ensuring consistent service delivery aligned with company standards.

This position requires a regular presence at client sites:

Stone Mountain, GA

The technician will act as the primary point of contact for all IT-related matters at these locations, managing a ticketing board in ConnectWise and partnering with In-Telecom Remote Support for escalations. This is a salaried position, working Monday through Friday.

Key Responsibilities

Serve as the first point of contact for resolving technical issues.
Partner with In-Telecom remote escalations personnel for issues that cannot be resolved internally.
Understand overall service and support objectives.
Drive problem investigation and resolution as required.
Design and maintain process documentation for the team.

Core Technical Tasks
Level 2 Issue Resolution

Troubleshoot workstations, printers, and network issues
Reset passwords and unlock accounts
Resolve software errors and application malfunctions
Run hardware diagnostics and replace faulty components

New User Setup

Provision computers, accounts, and software
Join machines to domain, configure user profiles
Set up email, access rights, and security groups

Hardware & Software Installation

Install new laptops, desktops, monitors, and peripherals
Deploy licensed software and ensure compliance
Set up and manage AV equipment and conferencing tools (e.g., Microsoft Teams Rooms)

Patch Management

Verify automated patching is running
Manually install updates if needed
Report on patch status to headquarters

Inventory Management

Track and tag assets (laptops, desktops, switches, etc.)
Maintain inventory logs of hardware/software
Report missing or damaged equipment

Process and Coordination
Ticket Management

Monitor and update tickets in ConnectWise or other PSA systems
Document resolutions, time spent, and follow-ups
Escalate complex issues to L3 or remote support

Vendor Coordination

Liaise with ISPs, copier/printer vendors, or software support teams
Coordinate warranty claims or repairs

Network Room / Closet Upkeep

Label and manage cabling
Maintain basic switch and patch panel hygiene
Replace faulty network equipment under direction

User Support & Training
Desk-Side Support

Visit users’ desks to troubleshoot in person
Offering guidance on basic IT practices

Assist During Onboarding/Offboarding

Set up or decommission systems
Ensure access is granted or revoked on time

Recurring Responsibilities

Weekly check-ins with HQ or Service Manager
Regular reporting on site health and incidents
Quarterly hardware health audits or walk-throughs

Additional Duties and Responsibilities:

Identify areas for improvement and make constructive suggestions for change.
Continually seek opportunities to increase user satisfaction and system functionality.
Communicate escalated issues to users: keeping them informed of progress, notifying them of impending changes, agreed outages, etc.
Ensure consistency of existing systems through creating, maintaining, and enforcing standards/procedures for implementing technical solutions
Maintain specific knowledge of the customer and how IT relates to their business strategy and goals.
Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
Enter all work as activities, service tickets, or project tickets in ConnectWise.
Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry.
Emergency Support: Respond promptly and professionally to after-hours emergency calls and requests as needed, demonstrating a commitment to excellence in service.

Skills, Knowledge & Expertise

Professional IT Certifications, such as: CompTIA, CompTIA A+, CompTIA Network+, Microsoft related certifications.
Knowledge of IT applications, processes, software, and equipment.
Strong organizational, presentation, and customer service skills.
Skill in planning and preparing written communications.
Interpersonal skills: such as communication skills, active listening and customer-care.
Ability to multi-task and adapt to changes quickly.
Ability to work in a team and communicate effectively.
Self-motivated with the ability to work in a fast-moving environment.

Educational/Vocational/Previous Experience Recommendations:

BA/BS, preferably in computer science, business administration or a related field.
MBA/MS preferred but not required.
4+ of IT experience.

Job Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401k

About In-Telecom

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

In-Telecom Consulting, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Quick Apply

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desktop support technician jobs in covington ga

Dedicated Onsite IT Technician - Stone Mountain, GA

Maintenance Specialist

Fleet Technician 2 (Experienced)

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Key Responsibilities

Skills, Knowledge & Expertise

Job Benefits

About In-Telecom

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