Top 75 Help desk Jobs in Cranston, Ri

IT Support Technian II -Help Desk
Freedom Technology Solutions, Inc. —Johnston, RI
- $55,000 - $70,000 a year
- Full-time
- Computer Science
- Heavy lifting
- 5 years
- Health insurance
- Dental insurance
Quick Apply
In-Service Support Technician
Systems Technology Forum —Newport, RI
- Full-time
- Mid-level
- Windows
- 3 years
- AD&D insurance
- Health insurance
Quick Apply
Service Desk Analyst
Brown University Health —Providence, RI
- $19.97 - $32.96 an hour
- 8 hour shift
- Mid-level
- Office
- High school diploma or GED
Help Desk Specialist
CMIT Solutions —Cranston, RI
- $24 - $28 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
IT Helpdesk Analyst
The Silk Companies LLC —Warwick, RI
- Full-time
- Mid-level
- Office
- Communication skills
Quick Apply
IT Technician
Saint Elizabeth Community —East Greenwich, RI
- Full-time
- Microsoft Word
- Computer science
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
10d
IT Call Taker
CMIT Solutions of Central RI —Cranston, RI
- $17 - $18 an hour
- Full-time
- Computer literacy
- US work authorization
- In-person
- Health savings account
- Health insurance
Quick Apply
6d
IT Support Technician
Arcfield —Newport, RI
- $44,836.89 - $77,962.65 a year
- Full-time
- Remote
- Customer service
- Mid-level
- 4 years
- Paid holidays
- Disability insurance
IT Support Technician
Apex Technology Group —Cranston, RI
- $50,000 - $55,000 a year
- Full-time
- Google Workspace
- Computer science
- Azure
- Health savings account
- Health insurance
Quick Apply
IT Support Consultant
Brown University —Providence, RI
- Full-time
- Hybrid work
- School experience
- Mid-level
- Windows
- Paid holidays
- Health insurance
3d
Help Desk Specialist - 3rd Shift including weekends
CMIT Solutions —Cranston, RI
- $23 - $25 an hour
- Weekends as needed
- Computer science
- Computer Science
- Writing skills
10d
Desktop Support Administrator
Teleflex —Mansfield, MA
- $87,400 - $131,100 a year
- Overtime
- Spanish
- Azure
- 5 years
- Disability insurance
- Health insurance
11d
Hybrid Desktop Support Analyst
Helion Technologies Inc —Cranston, RI
- $20 - $25 an hour
- Full-time
- Hybrid work
- Mid-level
- Windows
- Driving
- Paid training
- Mileage reimbursement
Quick Apply
13d
Application Specialist
Advanced Digital Data, Inc. —Warwick, RI
- $60,000 - $80,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Pass drug screening
- Health savings account
- Paid holidays
Quick Apply
Help Desk Technician - Level 1
MBRAUN —Attleboro, MA
- $21 - $26 an hour
- Full-time
- Microsoft Outlook
- Ability to walk for extended periods
- ERP systems
- Paid holidays
- Disability insurance
Quick Apply
6d
Service Desk Technician
Ocean State Job Lot —North Kingstown, RI
- $19 - $22 an hour
- Weekends as needed
- Spanish
- Google Workspace
- Writing skills
- Health insurance
- Dental insurance
6d
IT Systems Support Technician - Level 2
CMIT Solutions —Cranston, RI
- $65,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- Mid-level
Technology Support Technician
West Warwick Public Schools —West Warwick, RI
- Full-time
- Google Workspace
- Computer Science
- Mid-level
6d
Customer Service Technician
Carrier —Warwick, RI
- $35,500 - $71,500 a year
- Weekends as needed
- Mid-level
- Residential
- High school diploma or GED
- Wellness program
- Paid jury duty
Desktop Support Technician - Junior Level
Radiant Digital —Kingston, RI
- Contract
- Microsoft Word
- High school diploma or GED
- Bachelor's degree
Quick Apply
4d

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IT Support Technian II -Help Desk

Freedom Technology Solutions, Inc.
Johnston, RI

Quick Apply

Job Details

Full-time
$55,000 - $70,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Computer Science
LAN
Data recovery
Server backup and recovery
Virtualization tools
Customer support ticket management
Server virtualization
Data backup
IP networking
Microsoft 365 support
Ticketing system technical support
Help desk
VPN

Full Job Description

Position Summary

Freedom Tech is seeking an Experienced Technician to join our support team. This is a high-impact, versatile role designed for a technically experienced person who thrives on solving complex challenges and maintaining the health of diverse IT environments.

Sitting at the intersection of high-level troubleshooting and systems stability, you will be responsible for ensuring that our clients' technical infrastructure is performing at peak efficiency. You will provide the "Level 2" expertise required to bridge the gap between daily support operations and long-term infrastructure health.

Core Responsibilities Advanced Technical Resolution & Support

Strategic Escalation: Act as the intermediary technical authority for high-complexity issues that require deep-dive diagnostics across workstations and network equipment.
Incident Management: Quickly find the resolution of events with a focus on root-cause analysis and long-term remediation.
Technical Mentorship: Provide guidance and situational training to the broader technical team to elevate overall service quality. Team Player

Systems Continuity & Integrity

Infrastructure Oversight: Monitor and maintain the stability of Windows-based server environments and virtualized infrastructure.
Data Integrity & Recovery: Oversee the health and verification of client backup systems. Perform regular integrity checks and test restores to guarantee disaster recovery readiness.
Proactive Maintenance: Utilize Kaseya VSA 10 and AutoTask to monitor system performance, automate routine maintenance, and identify potential hardware or software failures before they impact the business.

Connectivity & Security Management

Network Administration: Configure and troubleshoot WatchGuard Firewalls, managed switches, and secure remote access protocols.
Access Management: Administer Microsoft 365 tenants, Active Directory environments, and secure VPN connections via VSAx or SplashTop

Professional Requirements

Experience: 5+ years of experience in a multi-client or MSP environment.
Problem Solving: A proven track record of resolving complex "Level 3" tickets independently.
Technical Breadth: Proficiency in the Kaseya IT Complete stack (preferred), server virtualization, and advanced networking. Datto backups and recovery.
Communication: The ability to provide high-touch service while managing sophisticated technical tasks.
Reliability: Ability to participate in an after-hours rotation for critical system alerts as required.

Why Freedom Tech?

We provide the freedom for our clients to focus on their business by handling the heavy lifting of their technology. As a Senior Lead, you are a cornerstone of that mission.

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

help desk jobs in cranston, ri

IT Support Technian II -Help Desk

In-Service Support Technician

Service Desk Analyst

Help Desk Specialist

IT Helpdesk Analyst

IT Technician

IT Call Taker

IT Support Technician

IT Support Technician

IT Support Consultant

Help Desk Specialist - 3rd Shift including weekends

Desktop Support Administrator

Hybrid Desktop Support Analyst

Application Specialist

Help Desk Technician - Level 1

Service Desk Technician

IT Systems Support Technician - Level 2

Technology Support Technician

Customer Service Technician

Desktop Support Technician - Junior Level

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