Service Advisors: You ever sit in your car in the parking lot after your shift... engine off, hands still on the wheel... and just feel… empty?
You answered fifty questions today.
You relayed messages between the tech bay and the front counter like a human middleman.
You wrote up estimates that got second-guessed by someone who's never turned a wrench in his life. And somewhere in there, you stopped being a service advisor...
And started being a glorified receptionist with a headset.
You know the job better than that. You know what real advising looks like.
Building trust with a fleet manager who calls you directly because they know you'll shoot straight. Walking a customer through a diagnosis and watching it actually click for them.
Running a shop floor that moves because you're the one keeping it moving.
That's not what you're doing right now. And deep down... you know it.
But, here's the thing:
At Starzer Repair in Crivitz, WI, the person running the shop floor has actually been on it. Owner Keith Starzer grew up on a dairy farm. Cut his teeth at a Chevy dealer. Went to UTI. Spent years wrenching at JX Peterbilt before starting this business 11 years ago.
Why?
Because he was sick of working for people who didn't know the job... and didn't care about the people doing it.
Now he's built a growing HD diesel shop (Class 4-8 trucks, trailers, ag and construction equipment) that's doubling in size this year. And he needs an experienced Service Advisor who wants real ownership over the front of the shop.
Someone who's done being a middleman and ready to actually run things.
If that's you... keep reading.
✅ HERE'S WHAT WE PROMISE OUR SERVICE ADVISOR:
- $60,000/year base salary (that's $28.85/hr on a standard 40-hour week)
- Straightforward performance incentive potential based on shop productivity and customer service
- Monday through Friday, 7am-4pm with a full hour for lunch. No weekends. Period.
- Paid time off - 1 week vacation and holiday pay after 90 days
- Health insurance reimbursement through a QSEHRA plan
- IRA retirement plan available after one year
- Short-term disability and accident coverage through Colonial
✓ NO WEEKENDS (GET YOUR LIFE BACK) – Monday through Friday, 7am-4pm, with a full hour for lunch. That's it. No Saturday work, no getting your weekend eaten up by the shop.
✓ WE WILL KEEP YOU BUSY – We're booked out 2-3 weeks consistently. Steady work coming through the door means you're not sitting around wondering if there's enough to keep you busy - or worrying about your bonus potential drying up.
✓ YOU WILL BE APPRECIATED (OPEN-DOOR POLICY) – Owner Keith Starzer is on-site every day, and he's a tech himself, not some suit who's never turned a wrench. You can walk into his office anytime. Your input on how the front of the shop runs actually matters here.
✓ NO MICROMANAGERS – Keith tells you what he needs, then lets you do your job. Techs wanted the shop hours changed from 8-5 to 7-4? Done. That's how this place operates. You won't be looking over your shoulder.
✓ NO DRAMA – Life's too short to deal with wrench throwers and prima donnas. Keith doesn't tolerate them, so you won't have to either.
✓ YOU WILL ALWAYS KNOW WHERE YOU STAND – Weekly team meetings, regular one-on-ones, and real-time job tracking through Full Bay. No guessing, no favoritism. Everything is transparent and above board.
✓ LONG-TERM EMPLOYMENT (A SHOP YOU CAN RETIRE FROM) – Our longest tech has been here 5 years, and Keith's goal is to build a team that sticks. If you're a fit and you do the work, you're staying.
✓ REAL VARIETY, REAL RESPONSIBILITY – You won't be writing up the same job over and over. You'll be coordinating repairs on everything from Class 4-8 trucks to trailers, ag equipment, and construction rigs, working directly with fleet, commercial, and walk-in customers who actually trust what you tell them.
✓ WE'RE GROWING (ROOM TO GROW WITH US) – We're doubling our building size this year, going from 4 bays to 9. This isn't a stagnant shop. It's a shop that needs someone who wants to grow into a bigger role as we scale.
HERE'S WHAT WE STAND FOR AND HOW WE TREAT OUR CUSTOMERS
✅ 5.0-STAR RATING! – Fleet managers and drivers trust us with their Class 4-8 trucks, trailers, ag equipment, and construction rigs because we do the job right and get them back on the road fast. We're booked 2-3 weeks out consistently, and that's not by accident. Don't take our word for it...
See what our customers have to say: https://share.google/FWZypNuTP8KCE9hWE
✅ WE DON'T CUT CORNERS – No shortcuts, no shady upsells, no half-finished jobs. Just honest diagnostics and quality repairs from a team that actually cares whether that truck makes it back on the road.
✅ CUSTOMERS TRUST THE PEOPLE, NOT JUST THE SHOP – When customers walk into the bay and talk directly with the tech who worked on their truck, it builds real relationships. That's the kind of trust you'll be helping manage every day as our Service Advisor.
ABOUT STARZER REPAIR
Starzer Repair Spraypainting & Sandblasting has been serving Crivitz and Marinette County since 2014. We're a heavy diesel shop with an industrial sandblasting and painting operation that feeds work back and forth, working on everything from Class 4-8 trucks and trailers to ag and construction equipment.
Owner Keith Starzer isn't a suit who's never turned a wrench. He grew up on his family's dairy farm, cut his teeth at a Chevy dealer in high school, went to UTI, and spent years at JX Peterbilt before working his way north and starting this business. He built it because he was tired of working for shops that didn't know the job and didn't care about the people doing it.
Now we're growing fast. We're doubling our building size this year, going from 4 bays to 9. We're not just staying busy. We're building something that lasts, for our customers and our team.
This is your chance to be part of the front of that.
SKILLS AND TRAITS THAT HELP YOU SHINE IN THIS ROLE:
- 2+ years of experience in service advising, service writing, fleet maintenance, or diesel repair
- Heavy-duty truck and trailer experience strongly preferred
- You can talk to a customer about a repair and actually make them understand what's going on, and why
- Strong communication skills. You're the connective tissue between the customer, the tech, and the parts counter
- You know how to prepare an accurate estimate using tech findings, labor times, and parts pricing
- You're organized enough to schedule and prioritize work without letting things fall through the cracks
- You catch problems before they become delays, not after
- Comfortable with computers, email, and shop management software. Full Bay experience is a plus, but not required
- You want a real role in how the shop runs, not just a desk to sit at
READY TO JOIN A SHOP WHERE YOU'RE THE ONE RUNNING THE FRONT, NOT JUST MANNING THE PHONES?
Reach out however you're most comfortable:
- Apply on Indeed
- Drop off a resume in person
- Text us a question or intro
Starzer Repair Spraypainting & Sandblasting
N7720 Old Highway 141
Crivitz, WI 54114
Shop: (715) 854-7178
Email: [email protected]
Not sure if you want to commit, don't have a resume, or just have a quick question?
Send Keith a text at (920) 246-7409 and be sure to let him know you saw the ad.
Talk soon,
Keith
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Pay: From $60,000.00 per year
Benefits:
- Health insurance
- Paid time off
- Retirement plan
Experience:
- service advising/writing, fleet maintenance or diesel repair: 2 years (Preferred)
- heavy-duty truck and trailer: 1 year (Preferred)
License/Certification:
- Driver's license (Preferred)
Work Location: In person
