Top 15 Desktop support Jobs in Danville, Ky

Help Desk Technician (Nicholasville, KY)
R.J. Corman Railroad Group LLC- RR Group —Nicholasville, KY
- High school diploma or GED
- Analysis skills
- Criminal background check
- Paid holidays
- Disability insurance
Quick Apply
5d
IT Field Support Analyst
Dana Incorporated —Danville, KY
- On call
- Computer science
- Computer Science
- Office
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Harrodsburg, KY
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Epic ClinDoc Principal Trainer
ClinDCast LLC —United States
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
Quick Apply
Epic ClinDoc Principal Trainer
ClinDCast LLC —United States
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Help Desk Analyst
Fazoli's —Lexington, KY
Most possess and maintain a valid driver’s license. External Candidates: Previous experience in the field or in a related area plus a degree in an IT related…
Quick Apply
Industrial UNS Data Modeller
Vibotek LLC —Georgetown, KY
Bachelor’s degree in Data Science, Engineering, Computer Science, or related field. Mandatory Skills: Functional experience in manufacturing operations…
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
6d
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for desktop support in danville, ky

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Help Desk Technician (Nicholasville, KY)

R.J. Corman Railroad Group LLC- RR Group
Nicholasville, KY

Quick Apply

Job Details

5 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Network troubleshooting
High school diploma or GED
Productivity software support
Desktop (troubleshooting support)
Customer support
Productivity software
Cross-functional communication

Full Job Description

Job Description:

R.J. Corman Railroad Group is currently seeking a skilled and customer-oriented Help Desk Technician to provide top-notch technical support to our clients and internal employees. As a Help Desk Technician, you will be the first point of contact for all technical issues, and your primary responsibility will be to deliver timely and effective solutions while ensuring a positive customer experience.

Responsibilities include:

Customer Support: Respond to customer inquiries, incidents, and service requests via phone, email, or ticketing system in a friendly, patient, and professional manner.
Technical Troubleshooting: Diagnose and resolve hardware, software, and network-related issues for customers and internal staff to ensure minimal disruption to their workflow.
Incident Management: Log and track all customer interactions and resolutions accurately in our help desk system, ensuring proper documentation and adherence to established procedures.
Escalation and Collaboration: Escalate complex issues to the appropriate teams and follow up on the resolution progress to ensure timely resolution. Collaborate with other IT teams and subject matter experts as needed.
User Training: Assist customers with basic software and hardware inquiries, offering step-by-step instructions and guidance to enhance their understanding and skill set.
System Maintenance: Perform routine maintenance tasks, such as software updates, security patches, and system optimizations, to ensure optimal performance and security.
Knowledge Base: Contribute to the creation and maintenance of the company's knowledge base, FAQs, and user guides to empower customers with self-help resources.
Continuous Learning: Stay up to date with the latest technologies and industry trends to improve technical skills and provide informed support to customers.
Perform other duties as needed.

Job Requirements:

Education: High school diploma or equivalent. Relevant certifications (e.g., CompTIA A+, Network+, or Microsoft Certified Professional) are a plus.
Experience: Proven experience in a technical support role, help desk, or IT-related position is preferred but not required for entry-level candidates.
Technical Skills: Proficient in troubleshooting hardware and software issues, familiar with operating systems (Windows, macOS, etc.), basic networking concepts, and productivity applications.
Communication: Strong verbal and written communication skills, with the ability to convey technical information in a clear and understandable manner.
Customer Focus: Demonstrated dedication to delivering exceptional customer service and a positive attitude when dealing with customers of varying technical expertise.
Problem-Solving: Analytical and critical thinking skills to assess and resolve technical challenges efficiently.
Multitasking: Ability to handle multiple tasks simultaneously, prioritize workload, and meet deadlines effectively.
Team Player: Collaborative and able to work well in a team-oriented environment.
Ability and willingness to travel required

Benefits: R.J Corman Railroad Group, LLC is committed to providing its employees and their families with quality benefits. R.J Corman offers health, dental, vision, voluntary short term disability, voluntary long term disability, voluntary life insurance, voluntary accident insurance, voluntary hospital indemnity insurance, voluntary identity theft protection, and flexible spending account benefits to all full-time employees. Other non-health benefits include paid holidays, paid time off, the Work-Life Balance Employee Assistance Program and a 401K retirement savings plan.

R.J. Corman Railroad is an Equal Employment Opportunity (EEO) and Affirmative Action employer that is committed to a safe and drug free work place. R.J. Corman performs pre-employment criminal background checks and substance abuse testing which includes a hair and urine drug tests to detects the presence of illegal drugs. We appreciate your cooperation in keeping R.J. Corman a safe and drug free company.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

desktop support jobs in danville, ky

Help Desk Technician (Nicholasville, KY)

IT Field Support Analyst

Seasonal, Operations Technical Specialist (Part Time)

Epic ClinDoc Principal Trainer

Epic ClinDoc Principal Trainer

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for desktop support in danville, ky

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected