Top 818 Customer service supervisor Jobs in Dayton Oh

Customer Service Supervisor 2nd Shift
PSMI —Brookville, OH
- $28 - $32 an hour
- Full-time
- Microsoft Excel
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
2d
Guest Services Manager (Full-Time)
Ronald McDonald House Southwest Ohio —Dayton, OH
- $25 an hour
- Weekends as needed
- Computer literacy
- Sanitation
- Mid-level
Medical Center Representative - Call Team (Remote)
Dayton Center For Neurological Disorders Inc —Miamisburg, OH
- $17.50 - $23.50 an hour
- Full-time
- Current TB test
- Medical office experience
- Pass drug screening
- Profit sharing
- Disability insurance
Corporate Customer Service Representative (Full-Time)
Dayton Freight —Dayton, OH
- Full-time
- Office
- Typing
- Communication skills
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Customer Experience Manager
LexisNexis —Dayton, OH
- $86,600 - $144,400 a year
- Full-time
- Management
- Analysis skills
- Organizational skills
- Parental leave
- Flexible schedule
Administrative Services Manager
White Castle —Vandalia, OH
- From $73,263.84 a year
- Overtime
- Microsoft Word
- Writing skills
- Basic math
- Profit sharing
- AD&D insurance
4d
Customer Service Representative - State Farm Agent Team Member
Clinton Coble - State Farm Agent —Riverside, OH
- $50,000 - $60,000 a year
- Full-time
- Office
- Leadership
- Communication skills
- Health insurance
- Paid time off
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Customer Service Representative - State Farm Agent Team Member
Eric Evans - State Farm Agent —Kettering, OH
- $35,000 - $50,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid training
- Disability insurance
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Production Supervisor
SCOTT STEEL LLC —Dayton, OH
- $65,000 - $85,000 a year
- No weekends
- Customer service
- Ability to walk for extended periods
- ERP systems
- Paid holidays
- Paid time off
Quick Apply
12d
Operations Supervisor - Distribution
DHL —Vandalia, OH
- $62,500 - $82,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Production Supervisor
LION —Dayton, OH
- Oracle
- Ability to walk for extended periods
- Mid-level
Quick Apply
Inventory Control Supervisor
1 CLICK LOGISTICS —Vandalia, OH
- $55,000 - $68,000 a year
- Full-time
- Customer service
- Ability to walk for extended periods
- Mid-level
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Team Leader/Shift Supervisor
Supplier Inspection Services —Moraine, OH
- Mid-level
- Manufacturing
- Communication skills
Customer Service Administrator
Orkin —Dayton, OH
- $20 an hour
- Full-time
- Sales
- Computer literacy
- Office
- Employee stock purchase plan
- Paid holidays
3d
Customer Experience Manager
RELX —Dayton, OH
- $86,600 - $144,400 a year
- Full-time
- Management
- Analysis skills
- Organizational skills
- Parental leave
- Flexible schedule
Call Center/Customer Service Rep
Automated Health Systems —Dayton, OH
- $15 - $18 an hour
- Remote
- Bilingual
- Mid-level
- High school diploma or GED
- Wellness program
- Opportunities for advancement
Quick Apply
Customer Service Representative
1 CLICK LOGISTICS —Vandalia, OH
- $19 - $22 an hour
- Full-time
- Computer literacy
- Writing skills
- Office
Quick Apply
5d
Customer Service Representative
Dayton Gastroenterology —Beavercreek, OH
- Call employer
- High school diploma or GED
- Medical terminology
- Communication skills
- Health savings account
- Health insurance
Quick Apply
2d
Supervisor in Training- all shifts
Fuyao Glass America Inc —Moraine, OH
- $60,000 - $61,800 a year
- Mid-level
- High school diploma or GED
- Business Administration
Customer Service Rep II
Motion Industries (MOT) —Dayton, OH
- Full-time
- 5 years
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Quick Apply

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Customer Service Supervisor 2nd Shift

PSMI -
Brookville, OH

Quick Apply

Job Details

Full-time
$28 - $32 an hour
2 days ago

Benefits

Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance

Qualifications

Vendor relationship building
Customer communication
Operational analysis
Team development
Bachelor's degree
Business Administration
Process management

Full Job Description

Customer Service Representative Manager

The Customer Service Representative Manager is responsible for promoting customer satisfaction by performing a wide range of customer support, inventory management, procurement, and operational leadership activities. This role proactively identifies and resolves issues to strengthen relationships with both internal and external customers while serving as a primary point of contact for suppliers and vendors.

In addition to daily operational responsibilities, this position provides leadership and direction to team members, ensures departmental goals are achieved, and supports continuous improvement initiatives. Success in this role requires strong communication skills, problem-solving abilities, patience, professionalism, and the ability to effectively manage multiple priorities in a fast-paced environment.

Responsibilities

Management of ordering goods and services while overseeing inventory management systems and order tracking processes. Support procurement activities, vendor negotiations, and cost-control initiatives.
Provide leadership, guidance, and day-to-day direction to customer service and operational support personnel to ensure efficiency, accountability, and high-quality customer service standards.
Monitor employee performance, provide coaching and training, assist with onboarding new team members, and support employee development initiatives.
Actively listen to customers’ needs and concerns, responding in a clear, professional, and courteous manner. Address complaints, troubleshoot issues, offer solutions, and follow up to ensure satisfaction.
Provide countermeasures and contingency plans for all aspects of the program to avoid interruptions in product or service delivery to the GM manufacturing site.
Manage vendor order confirmations to ensure pricing, quantities, and delivery schedules meet operational requirements and customer expectations.
Serve as the primary point of contact for overall inventory system management and purchasing activities.
Communicate operational updates, process changes, inventory concerns, and customer requirements effectively across departments.
Generate summary reports, analyze operational data, and present findings to management to support business decisions and continuous improvement initiatives.
Ensure emergency coverage and maintain accessibility to support customer needs and operational continuity.
Provide timely and accurate updates regarding the status of incoming customer orders and delivery schedules.
Collaborate with internal management teams and customer account leads to establish and maintain appropriate inventory min/max levels and operational metrics based on production schedules.
Process customer billing and partner with the accounting department to resolve accounts receivable (AR), receipt discrepancies, and accounts payable (AP) concerns.
Verify and reconcile customer inventory through effective parts management and routine cycle counts while maintaining accurate inventory levels to support daily operations.
Coordinate daily trucking and logistics activities in partnership with shipping personnel to ensure timely and accurate deliveries.
Produce detailed computer-based reports to support operational planning, forecasting, and decision-making.
Support both internal and external meetings through preparation, communication, scheduling, and follow-up activities.
Prepare and generate required documentation for product shipments while ensuring compliance with company procedures and customer requirements.
Detail product and service features, company policies, and operational procedures accurately to customers and team members.
Effectively prioritize responsibilities while managing communication with multiple customers, vendors, and departments simultaneously.
Support departmental compliance with company policies, safety procedures, and operational standards.
Identify opportunities for process improvements and implement solutions to improve customer satisfaction, inventory accuracy, and operational efficiency.

Qualifications

Bachelor’s Degree in Business Administration, Supply Chain Management, or related field preferred.
Buyer or procurement expertise is strongly preferred.
Previous leadership, supervisory, or management experience preferred.
Excellent verbal and written communication skills with strong active listening and customer service abilities.
Strong organizational, problem-solving, and multitasking skills.
Minimum of two years of customer service experience preferred.
Experience with inventory management, procurement, logistics, or supply chain operations preferred.
Proficiency with Microsoft Office applications, particularly Excel, and related business software systems preferred.

Pay: $28.00 - $32.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer service supervisor jobs in dayton oh

Customer Service Supervisor 2nd Shift

Guest Services Manager (Full-Time)

Medical Center Representative - Call Team (Remote)

Corporate Customer Service Representative (Full-Time)

Customer Experience Manager

Administrative Services Manager

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Production Supervisor

Operations Supervisor - Distribution

Production Supervisor

Inventory Control Supervisor

Team Leader/Shift Supervisor

Customer Service Administrator

Customer Experience Manager

Call Center/Customer Service Rep

Customer Service Representative

Customer Service Representative

Supervisor in Training- all shifts

Customer Service Rep II

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