Leadership & Supervision
Job Type: Full-time
Bridal Manager -Looking for 2 managers - (1) in Troy, MI and (1) in West Bloomfield, MI
Tapper's Diamonds and Fine Jewelry, named one of the Top Work Places , by the Detroit Free Press. We are growing and have been in business for over 45 years. Tapper's has two exciting opportunities for a Bridal Manager.
At Tapper’s, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
Job Description:
We are seeking a highly motivated and experienced Bridal Manager to join our prestigious team at a luxury jewelry store in Troy or West Bloomfield, Michigan. The ideal candidate will have a passion for fine jewelry, possess strong leadership skills, and deliver exceptional customer service. As a Bridal Manager, you will play a key role in overseeing the bridal department, leading a team of sales associates, and providing personalized guidance to customers in their wedding jewelry selection.
Key Responsibilities:
- Manage and supervise bridal sales team to ensure excellent customer service and sales performance.
- Train, coach, and mentor team members to develop product knowledge and sales techniques.
- Set goals, monitor progress, and evaluate team performance, providing constructive feedback.
- Oversee daily operations of the bridal department to ensure smooth workflow and efficient service.
Customer Service Excellence
- Provide personalized, consultative sales experience to bridal clients, ensuring their needs are met with the highest level of professionalism and care.
- Assist clients in selecting engagement rings, wedding bands, and other fine jewelry with attention to detail and an exceptional understanding of the products.
- Build lasting relationships with clients to encourage repeat business and referrals.
- Handle client inquiries, resolve any issues or concerns, and ensure complete customer satisfaction.
Sales & Inventory Management
- Achieve and exceed bridal department sales targets while maintaining a high standard of service.
- Maintain accurate inventory records for bridal collections and ensure the display is visually appealing and organized.
- Collaborate with management to optimize stock levels and order new merchandise as necessary.
Administrative Duties
- Oversee administrative tasks such as processing orders, invoicing, and managing customer follow-ups.
- Ensure all sales transactions are accurate and meet company standards.
Requirements:
- Proven experience in bridal or luxury jewelry sales with a focus on customer service and team leadership.
- Strong communication, interpersonal, and organizational skills.
- Ability to work well in a fast-paced, high-end retail environment while maintaining a professional demeanor.
- Knowledge of jewelry, gemstones, and engagement/wedding rings is a significant advantage.
- Experience with POS systems
- Ability to work Saturdays and flexible availability to accommodate store needs.
- High attention to detail, with a passion for the bridal jewelry industry.
- A team player who can motivate and guide others towards achieving business goals.
Compensation & Benefits:
- Competitive Salary based on experience, with performance-based incentives.
- Comprehensive Benefits package.
- Paid time off (PTO) and holiday pay.
- Employee discounts on fine jewelry and accessories.
- Opportunities for professional development and career growth.
- A dynamic and supportive work environment within a luxury brand.
This is an exciting opportunity for an experienced and passionate individual to join a world-class team in a leading luxury jewelry store. If you are a driven professional with a strong background in bridal sales and team leadership, we encourage you to apply!
Equal Employment Opportunity Statement
We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals are treated with dignity and respect. We provide equal employment opportunities to all applicants and employees and prohibit discrimination and harassment of any kind. Employment decisions are made without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship status, or any other status protected by applicable law.
How to Apply:
Please submit your resume and a brief cover letter highlighting your relevant experience. We look forward to reviewing your application!
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Application Question(s):
- Can you tell us your e-mail address
- Can you tell us more about your jewelry experience
- Are you available to work weekends
- Can you tell us what type of schedule you are available to work
- Thank you for replying, can you tell us what qualifications you have that make you a good candidate this position?
- Which locations are you available to work – West Bloomfield or Troy?
Experience:
- Diamond/Bridal: 1 year (Preferred)
- Management: 1 year (Preferred)
- Jewelry: 1 year (Preferred)
Work Location: In person
