Summary
The Certified General Manager performs all duties of the Assistant Managers with the addition of full accountability for the operation of the enterprise.
Responsibilities
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Manages a staff of approximately 3 to 50 employees, in excess of 50 hours of labor each week.
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Assigns, oversees and evaluates work, including schedule management and ensuring the store is staffed. Recommends promotion, transfer, or termination of employees based on performance.
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Provides on-the-job training for new and existing employees.
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Delegates and is responsible for the ordering, receipt, storage and issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste or theft.
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Supervises preparation, sales, and service of food.
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Forecasts food items. Estimates what amount of each food item will be consumed per shift to avoid customer threats and set the following shift up for success.
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Ensures that every customer receives world-class customer service.
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Routes deliveries and serves drivers to maximize delivery business and speed within the four walls of the restaurant.
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Completes and oversees daily food preparation (opening procedures, meat and vegetable slicing, bread production.)
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Completes and oversees Closing Procedures.
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Executes systems and procedures with 100% integrity and completeness.
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Completes daily and weekly paperwork.
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Responsible for 100% of the cash drawers at all times during the shift.
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Receives and stores product.
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Audits previous shift's systems and procedures for 100% integrity and completeness.
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Completes preventive maintenance and upkeep on store's equipment and supplies.
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Performs other related duties as requested.
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Supervises entire management team of the enterprise, including weekly manager meetings.
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Identifies talent and develops team to management positions.
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Administers performance reviews on management team.
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Manages the Profit and Loss statement and identifies issues in order to reach and exceed goals.
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Actively promotes positive, productive work environment and removes threats to the culture to increase retention.
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Responsible for the entire hiring process, including accepting applications, reviewing applications, following up on applications, scheduling interview and conducting interviews and making offers.
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Displays a sense of urgency in all tasks.
Skills & Abilities
- Must be at least 18 years of age or older and able to work 40+ hour weeks.
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Basic understanding of Microsoft Word, Excel, and Outlook as well as Adobe-Acrobat
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Ability to handle fast-paced and high-stress situations in the store.
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Organize and establish priorities in the store with minimal supervision.
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Able to provide feedback and recommendations on store and employee performance.
Summary
The Certified General Manager performs all duties of the Assistant Managers with the addition of full accountability for the operation of the enterprise.
Responsibilities
-
Manages a staff of approximately 3 to 50 employees, in excess of 50 hours of labor each week.
-
Assigns, oversees and evaluates work, including schedule management and ensuring the store is staffed. Recommends promotion, transfer, or termination of employees based on performance.
-
Provides on-the-job training for new and existing employees.
-
Delegates and is responsible for the ordering, receipt, storage and issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste or theft.
-
Supervises preparation, sales, and service of food.
-
Forecasts food items. Estimates what amount of each food item will be consumed per shift to avoid customer threats and set the following shift up for success.
-
Ensures that every customer receives world-class customer service.
-
Routes deliveries and serves drivers to maximize delivery business and speed within the four walls of the restaurant.
-
Completes and oversees daily food preparation (opening procedures, meat and vegetable slicing, bread production.)
-
Completes and oversees Closing Procedures.
-
Executes systems and procedures with 100% integrity and completeness.
-
Completes daily and weekly paperwork.
-
Responsible for 100% of the cash drawers at all times during the shift.
-
Receives and stores product.
-
Audits previous shift's systems and procedures for 100% integrity and completeness.
-
Completes preventive maintenance and upkeep on store's equipment and supplies.
-
Performs other related duties as requested.
-
Supervises entire management team of the enterprise, including weekly manager meetings.
-
Identifies talent and develops team to management positions.
-
Administers performance reviews on management team.
-
Manages the Profit and Loss statement and identifies issues in order to reach and exceed goals.
-
Actively promotes positive, productive work environment and removes threats to the culture to increase retention.
-
Responsible for the entire hiring process, including accepting applications, reviewing applications, following up on applications, scheduling interview and conducting interviews and making offers.
-
Displays a sense of urgency in all tasks.
Skills & Abilities
- Must be at least 18 years of age or older and able to work 40+ hour weeks.
-
Basic understanding of Microsoft Word, Excel, and Outlook as well as Adobe-Acrobat
-
Ability to handle fast-paced and high-stress situations in the store.
-
Organize and establish priorities in the store with minimal supervision.
-
Able to provide feedback and recommendations on store and employee performance.
Requirements
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Willing to work evenings, holidays, weekends as business dictates.
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Ability to establish priorities, work independently and proceed with objectives with minimal supervision.
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Ability to handle and resolve customer threats and issues.
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Ability to handle and resolve employee issues.
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Ability to handle stress and a high-volume enterprise.
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R2R Training
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Restaurant Safety Training Program completion
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Shift Manager FT Training
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Assistant Manager Training
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Food Safety FT Training
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General Manager Training
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Corporate Certification
As a General Manager, you’ll lead the charge in delivering an exceptional customer experience while driving the success of your store. You are the face of the brand—setting the tone for a fast, friendly, and high-performing environment where both customers and team members thrive. From overseeing daily operations to developing your team, you’ll ensure every sandwich is made right and every guest leaves satisfied.
We’re looking for a motivated leader who excels in a fast-paced setting, takes pride in operational excellence, and is passionate about building strong, engaged teams. If you’re ready to take ownership, lead by example, and grow with a dynamic brand, this is the opportunity for you.
We offer strong career growth and advancement opportunities for driven leaders. Many of our store and corporate leaders began their journey in entry-level roles and advanced through dedication and performance. Our benefits include paid time off, health insurance options for eligible employees, a free meal program, and robust leadership and management training designed to support your long-term success.
Supplemental Pay:
Benefits:
- Full-time team members (30+ hours/week) are eligible for our benefits package, which includes:
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Dental Insurance
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Medical Insurance
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Vision Insurance
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Retirement plan with employer match
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Paid Time Off
Brand Summary:
This Franchisee is an affiliate of several entities which independently own and operate Jimmy John’s Sandwiches franchise locations. Our company is based in Illinois, operating 100+ Jimmy John’s stores in 7 states (Colorado, Illinois, North Carolina, Ohio, South Carolina, Texas and Wisconsin) and we are continuing to grow with new store development and acquisitions. We strive to be the BEST Jimmy John’s Franchisee group, deliver EXCEPTIONAL customer service and provide GREAT CAREER OPPORTUNITIES to our team members.
