JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Senior Director, Integrated Facilities Management
Position Summary:
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Manage all aspects of the Engineering Services and Facilities systems for the Southeast region (FL, GA, AL) of properties, primarily Engineering Services, Facilities Management, Asset Management, Operations, Vendor performance, Safety, Reporting, and Customer Satisfaction, for a large global JLL client
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Maintain high client, customer, and user satisfaction with services provided, measured through quarterly KPIs and satisfaction surveys
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Ensure effective integration of Engineering and IFM Operations to ensure seamless delivery to the client and drive a one-team mentality
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Facilitate integration with other account service lines including Project Management, Market Planning, Occupancy Planning, Transactions, and COE platforms, ensuring a cohesive OneJLL service delivery
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Drive superior performance through excellent people management
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Interface and develop relationships with peers in other regions and functions to ensure consistent delivery of global initiatives and practices
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Drive Energy savings and accurate energy data through PEERs, leveraging site teams
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Comprehensive knowledge of Safe Work practices especially regarding energized work, working at heights and confined spaces
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Be available after-hours and weekends to address facility emergencies that could impact Client operations.
Essential Functions:
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Provide outstanding, proactive client support
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Implement a quality assurance program as part of each engagement to ensure client satisfaction
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Act as a single point of contact with full accountability for the Southeast Engineering and Facility Management account issues, as well as a platform to escalate geography-specific issues
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Collaborate with Regional management team and COE in developing a sustainable strategic vision and management plan for this area of the practice and participate in the broader practice management activities
Required Knowledge, Skills and Abilities
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Ability to communicate complex ideas in a concise and summarized manner without personal bias
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A working knowledge of leasing, facilities, operations, engineering, construction and technology (infrastructure)
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Outstanding interpersonal and relationship building skills
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A proven and demonstrable track record in sales
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Understanding of and experience in implementing quality assurance and continuous improvement programs
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Excellent analytical skills – both financial and planning
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Experienced in a wide variety of real estate projects
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Public speaking acumen and the ability to engage large groups
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Experienced managing multiple projects simultaneously and remotely
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Strong client trust and confidence
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Ability to lead diverse teams and identify and develop top talent
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Strong ability to interpret and communicate business intelligence/data analytics
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Advanced computer skills (MS Office, including Excel, Word, Power Point, and Outlook)
Supervisory Responsibilities:
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Supervise assigned Engineering and Facilities Management staff
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Coach and guide the team towards a proactive, value-add advisory partnership with the client
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Review and approve all Engineering and Facilities Management related recommendations
Working Environment:
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Remote work, but must reside in FL
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Travel required throughout FL, GA, AL
Minimum Required Education:
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Bachelor’s Degree from an accredited institution in Accounting, Business, Architecture, Real Estate, Engineering or Construction Management preferred
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Estimated compensation for this position:
145,000.00 – 170,000.00 USD per year
This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:
Remote –Deerfield Beach, FL, Jacksonville, FL
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
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Accepting applications on an ongoing basis until candidate identified.
