Top 1345 Customer experience lead Jobs in Denver, Co

Site Lead - Denver
Odeko —Denver, CO
- $75 an hour
- Spanish
- High school
- 5 years
- Health insurance
Quick Apply
Steve & Kate's Team Leader (West)
Bright Horizons —Broomfield, CO
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Sales
- Supervising experience
- Experience working with children
- Paid holidays
- Disability insurance
Quick Apply
13d
Solutions Lead, Product Support Solutions
Google —Boulder, CO
- $140,000 - $205,000 a year
- Full-time
- 5 years
- Office
- Analysis skills
Lead Customer Service Representative (Career Opportunities)
Destination Pet LLC —Westminster, CO
- From $26.50 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Mentoring
- Health insurance
- 401(k)
Quick Apply
13d
Assistant Store Leader, Visual
Crate and Barrel —Denver, CO
- $28 - $35 an hour
- Weekends as needed
- Merchandising
- English
- Mid-level
- Store discount
- Disability insurance
Call Center Team Lead of Intake (Denver, CO)
FreedomCare —Denver, CO
- $24 - $28 an hour
- No weekends
- Spanish
- Mid-level
- Analysis skills
- Disability insurance
- Health insurance
Quick Apply
Program Manager, Lead
Booz Allen Hamilton —Aurora, CO
- $99,000 - $225,000 a year
- Full-time
- Management
- Office
- 3 years
- Health insurance
- Flexible spending account
6d
Regional Customer and Engagement Lead, Google Cloud Consulting
Google —Boulder, CO
- $164,000 - $240,000 a year
- Full-time
- 7 years
- Bachelor's degree
- Experience equivalent to degree accepted
Agile Engagement Lead
Kyndryl —Boulder, CO
- $115,080 - $262,320 a year
- Full-time
- Remote
- HIPAA
- Senior level
- Communication skills
- Health insurance
- Dental insurance
2h
Enrollment Lead- Aetna Employer Portal
CVS Health —Denver, CO
- $54,300 - $159,120 a year
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
11d
Team Leader, Client Services (DEN)
Fidelity Investments —Greenwood Village, CO
- $66,000 - $125,000 a year
- Full-time
- Hybrid work
- Office
- Mentoring
- Financial services
- COVID-19 protective measures
- Loan repayment program
6d
Merchandising Lead
Sam's Club —Aurora, CO
- $25 - $33 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
Lead Field Technician - REMOTE
Connection —Denver, CO
- $36.78 - $47.08 an hour
- Full-time
- Schematics
- Windows
- Driver's License
- Paid time off
HVAC Lead Installer
Jetson Home —Centennial, CO
- $37 - $48 an hour
- Full-time
- Mid-level
- Residential
- Mentoring
- Paid holidays
- Health insurance
Sustainability Data Lead, Global
Vantage Data Centers Management Company LLC —Denver, CO
- $125,000 - $135,000 a year
- Full-time
- 7 years
- Azure
- System design
- AD&D insurance
- Disability insurance
Quick Apply
Lead Service Technician- Journeyman
RC HVAC & Construction —Denver, CO
- $32 - $36 an hour
- 8 hour shift
- No background check
- Mid-level
- HVAC
- Health insurance
- Dental insurance
Quick Apply
HVAC Lead Installer
Coffman & Co Heating and Air Conditioning —Arvada, CO
- $34 - $40 an hour
- Overtime
- Clean driving record
- Mid-level
- Driver's License
- COVID-19 protective measures
- Paid holidays
Quick Apply
Registered Nurse OR Service Line Lead Ortho Trauma
HCA HealthONE Swedish —Englewood, CO
- $43.79 - $62.60 an hour
- Full-time
- Surgery
- Mid-level
- Employee stock purchase plan
- Disability insurance
Quick Apply
Therapy Site Lead- Physical or Occupational Therapist
Orthopedic Centers of Colorado —Aurora, CO
- $90,000 - $110,000 a year
- Full-time
- Physical & Rehabilitation Medicine
- Mid-level
- Outpatient experience
- Profit sharing
- Continuing education credits
Quick Apply
Lead Service Technician
ChefTek —Denver, CO
- $90,000 - $130,000 a year
- Overtime
- Background check
- Spanish
- Clean driving record
- Fuel card
- Health savings account
Quick Apply

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Site Lead - Denver

Odeko -
Denver, CO

Quick Apply

Job Details

$75 an hour

Benefits

Health insurance

Qualifications

Customer communication
Team leadership
High school diploma or GED
Technical Proficiency
General management

Full Job Description

About Us

Odeko is the all-in-one operations and technology partner to more than 20,000 independent coffee shops, cafes and other food establishments.

Through the Odeko web portal and mobile app, customers can purchase supplies from hundreds of national and local brands, track ordering trends, finance equipment, and access insurance. Customers that use Odeko can increase their revenue, reduce their environmental footprint, and save significantly on their cost of goods and time spent on vendor management.

Odeko is on a mission to continuously develop technology to champion your neighborhood cafes, coffee shops, and other independent F&B establishments.

Local coffee shops and cafes are the backbone of any given community, and we're here to help manage the day-to-day tasks with a platform so intuitive, it's kinda like magic.

The Odeko team is diverse, passionate, and innovative. Our 400+ employees are spread across numerous departments and business lines, but are single-minded in our mission to develop technology to support the many needs of our customers. We believe that small businesses need support now more than ever, and that Odeko is uniquely positioned to provide that support.

We are looking for a dedicated Site Lead to join the Odeko family! As a Site Lead, you will oversee the daily operations of a warehouse facility independently, without an onsite General Manager. You will be responsible for managing the Profit & Loss (P&L) of the site, ensuring operational excellence, financial performance, and high levels of customer satisfaction. This role requires a strategic thinker with strong leadership skills and the ability to manage a diverse team.

Key Responsibilities:

Operational Management:

Oversee daily operations to ensure timely and accurate delivery of products and services
Monitor and manage delivery schedules, routes, and logistics to maximize efficiency and minimize costs.
Implement and enforce standard operating procedures (SOPs) to maintain high service standards.
Coordinate and lead the Picking, Packing, Routing, and Dispatching activities.
Utilize systems (Netsuite, RF Smart, Shopify, Hubspot) to troubleshoot, deep dive issues, and streamline processes.
Innovate on processes to drive improvement.

Team Leadership:

Lead, mentor, and develop a team of warehouse associates and delivery drivers.
Conduct regular performance reviews and provide feedback and training to enhance team performance.
Foster a positive and collaborative work environment.
Maintain health and safety standards within the area and promote a positive culture on site.
Carry out leadership responsibilities in accordance with the organization's policies and procedures.

Customer Service:

Address and resolve customer inquiries, concerns, and complaints promptly and effectively.
Ensure high levels of customer satisfaction by maintaining strong communication and service quality.
Implement strategies to improve customer experience and retention.

Financial Management:

Manage the Profit & Loss (P&L) for the site with oversight from the Regional Director, ensuring financial targets are met.
Develop and manage the site budget, including labor, equipment, and material costs.
Analyze financial data to identify areas for cost reduction and operational improvement.

Reporting and Analysis:

Prepare and present regular reports on operational performance, key metrics, and KPIs.
Analyze data to identify trends, inefficiencies, and opportunities for improvement.
Develop and implement action plans based on analytical insights.

Compliance and Safety:

Ensure compliance with all relevant regulations, including health and safety standards.
Implement and maintain safety protocols for delivery operations.
Conduct regular safety audits and training sessions.

Cross-Functional Collaboration:

Internally interface with cross-functional partners including Supply Chain, Engineering, Customer Service, and Revenue.

Qualifications:

High School diploma or equivalent.
Basic technical skills and the ability to learn the Odeko technology platform.
Able to lift packages (up to 50 lbs.) numerous times in a given shift.
Independent problem solver who is passionate about customer service.
The ability to thrive in a fast-paced environment.
Ability to work 2nd and 3rd shift.
5+ years of people leadership experience.

Preferred Qualifications:

Education beyond High School, and/or prior experience managing employees.
Experience in Lean, Six Sigma, Kaizen, Continuous Improvement.
Experience operating forklifts and other powered industrial lifts.
Bi-lingual (English/Spanish).
Tech savvy and adaptable to new technological processes.
Experience with onboarding, hiring, and training new employees.

Working Conditions:

This position is based in a warehouse environment.
Must be able to lift and carry items up to 50 lbs.

Compensation for this role is between $75,00 - $85,000

What you'll love about Odeko:

Fast-paced environment and growth opportunities - plenty of room for you to directly impact the company and enhance your career!
Competitive compensation, healthcare benefits, and opportunity for equity
Other great perks - Full lists of benefits available upon request

Odeko is proud to be a diverse, equitable, and inclusive employer. We encourage all to apply regardless of educational background, race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

Quick Apply

Refine Your Search

customer experience lead jobs in denver, co

Site Lead - Denver

Steve & Kate's Team Leader (West)

Solutions Lead, Product Support Solutions

Lead Customer Service Representative (Career Opportunities)

Assistant Store Leader, Visual

Call Center Team Lead of Intake (Denver, CO)

Program Manager, Lead

Regional Customer and Engagement Lead, Google Cloud Consulting

Agile Engagement Lead

Enrollment Lead- Aetna Employer Portal

Team Leader, Client Services (DEN)

Merchandising Lead

Lead Field Technician - REMOTE

HVAC Lead Installer

Sustainability Data Lead, Global

Lead Service Technician- Journeyman

HVAC Lead Installer

Registered Nurse OR Service Line Lead Ortho Trauma

Therapy Site Lead- Physical or Occupational Therapist

Lead Service Technician

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