Top 19 It support specialist Jobs in Derry Pa

SUPPORT CENTER ANALYST/HELP DESK
Excela Health Westmoreland Hospital —Greensburg, PA
- 12 hour shift
- Hybrid work
- Windows
- 3 years
- Organizational skills
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8d
Information Technology Support Specialist
ACHIEVA RESOURCE —Greensburg, PA
- $22 an hour
- Full-time
- Google Workspace
- Computer Science
- Mid-level
- AD&D insurance
- Paid holidays
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8d
IT Support Specialist
Pengate Handling Systems —Mount Pleasant, PA
- Computer science
- Microsoft Excel
- Microsoft Outlook
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Help Desk Technician
DeLallo —Mount Pleasant, PA
- Full-time
- Mid-level
- Office
- Windows
- Paid holidays
- Disability insurance
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Entry Level - Customer Support Engineer - Greensburg
Live! Casino Pittsburgh —Greensburg, PA
- Full-time
- Windows
- Microsoft Office
- Trade school
IT Support Associate II, Ops Tech Solutions (OTS) - Fixed Field
Amazon.com Services LLC —New Stanton, PA
- $23 - $37 an hour
- Full-time
- Mid-level
- Windows
- Paid parental leave
- Health insurance
IT Support Analyst I
Concurrent Technologies Corporation —Johnstown, PA
- Full-time
- Background check
- High school diploma or GED
- 2 years
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9h
IT Support Specialist II (Temporary)
Intervala,LLC —Mount Pleasant, PA
- Temporary
- Computer Science
- Mid-level
- Windows
- Health insurance
- Dental insurance
IT Infrastructure and Security Specialist
Stellar Precision Components —Jeannette, PA
- $55,000 - $65,000 a year
- Full-time
- Background check
- Mid-level
- Windows
- Paid holidays
- Disability insurance
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Facility IT Support
MAC DISCOUNT LLC —Monroeville, PA
- $16.25 - $17.00 an hour
- Full-time
- Ability to walk for extended periods
- Mid-level
- Warehouse
- Paid time off
- 401(k) matching
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1d
Solution Center - Internal Specialist III
S&T Bank —Indiana, PA
- $15.00 - $30.53 an hour
- Full-time
- Mid-level
Security Technician
Pitt Bull Secure Technologies —Johnstown, PA
- Background check
- Mid-level
- Assembly
NURSING ASSISTANT/TECH PARTNER - STAFFING SUPPORT TEAM - CASUAL
Excela Health Westmoreland Hospital —Greensburg, PA
- 12 hour shift
- Hospital
- Computer literacy
- BLS Certification
- COVID-19 protective measures
Quick Apply

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IT Infrastructure and Security Specialist
Stellar Precision Components —Jeannette, PA
The ideal candidate will have strong technical skills, excellent documentation habits, and experience supporting secure business operations in a multi-site…
$55,000 - $65,000 a year
Quick Apply
Senior Service Desk Technician
Next7 IT —Cranberry Township, PA
In your own words, explain how you would troubleshoot with a user who calls in and says their screen is blank, but they know their machine is on.
$70,000 - $90,000 a year
Quick Apply
1d

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Operations Support Analyst
AgreeYa Solutions —Westerville, OH
Monitor IT systems (servers, databases, applications, and cloud environments) through dashboards and alerts. Escalate issues to senior analysts or specialized…
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9h
Senior Help Desk Technician
Columbus Ohio —New Albany, OH
Must have a valid driver’s license and a clear driving record. Valid driver’s license required. Respond to help desk tickets by phone, email, and remote support…
$45,000 - $47,500 a year
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it support specialist jobs near derry pa

SUPPORT CENTER ANALYST/HELP DESK

Excela Health Westmoreland Hospital -
Greensburg, PA

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Job Details

Part-time
8 days ago

Qualifications

Computer operation
Equipment troubleshooting
Employee relationship building
Windows
Desktop applications
Productivity software

Full Job Description

Provides Level 1 support to customers’ requests. Solves requests such as password resets, common software application (including systems applications), and hardware related issues. Provides first contact with customer to analyze, troubleshoot, and resolve or escalate. Performs basic systems build and customer callbacks.

Essential Job Functions

Call Processing
- Processes telephone calls promptly, accurately, efficiently and courteously.
- Creates and sends messages that are legible and accurate.
- Projects a positive voice image to customers, keeping in mind the tone, inflection and enunciation to all callers.
Communication Skills
- Interacts with individuals using words and language appropriate to their level of understanding.
- Assists with the distribution of pertinent information thought the system.
- Maintains positive interdepartmental relationships.
- Demonstrates positive verbal communication skills including active listening.
- Prepares written materials using correct grammar, spelling, punctuation and format.
Customer Service Skills
- Keeps a “smile in your voice” with all internal/external callers.
- Maintains a positive attitude with staff and customers.
- Assures that customer needs are met in a timely fashion.
- Keeps the customer in mind.
Support Center Support
- Answers incoming calls, intranet/email requests, providing immediate solutions to standard issues 50% of the time.
- Research, resolves and responds to incoming issues in a timely manner.
- Partners with IT teams to expand the knowledgebase solution.
- Accesses knowledge base to aid in problem resolution.
- Escalates problems when appropriate, utilizing Support Center Tracking software to manage problem identification, escalation, and resolution.
- Calls customers to assist them with signing up for portal access.
- Timely follow ups with customers to make sure problem/request was handled or to notify them of changes in status to their open trouble tickets
- Keeps informed and current with all procedures for systems and equipment, ensuring that documentation in Best Solutions Knowledge Base is up-to-date and accurate.
User Management
- Provides instruction to end-user in the use of hardware, personal computer operating systems, and approved software products.
- Demonstrate exemplary customer service communications
- Conduct all oral communications in a delightful, clear, concise, courteous, respectful, and pleasant manner.
- Build customer confidence in information services by demonstrating open mindedness, good listening, and empathy for customer situations.
- Deliver all information services to customers in accordance with organizational goals and strategies.
- Identify urgency of customer needs and respond accordingly.
- Provide frequent feedback to customers on the status of their requests
Other duties as assigned.

Competency and Experience [Knowledge, Skills and Abilities]

Required Qualifications/Experience

Associate degree or higher level of education in Information Technology or closely related field.
Three (3) years of experience in customer service.
Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment.
Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.

Proficient with PC and Related Software (Microsoft Office, Windows).
Exceptional troubleshooting skills
Analytical and detail oriented

Preferred Qualifications/Experience

Bachelor’s degree in information technology preferred.
Clinical Knowledge
Medical Terminology
Auditing Electronic Records
Testing Computer Systems

License, Certification & Clearances

Act 34-PA Criminal Record Check from the PA State Police system

Position Type/Expected Hours of Work

Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
Travel may be expected locally between System locations.

Equal Employment Opportunity

Independence Health and its affiliated companies are Equal Opportunity Employers. It is their policy to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran status, or genetic information, or any other classification protected by law. Independence Health and its affiliated companies will comply with all applicable laws and regulations.

Disclaimer

This job description is not designed to contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Moreover, duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Work Environment

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.

Essential – Absolute Necessity.

Marginal – Minimal Necessity.

Constantly – 5.5 to 8 hours or more or 200 reps/shift.

Frequently – 2.5 to 5.5 hours or more or 32-200 reps/shift.

Occasionally – 0.25 to 2.5 hours or 2-32 reps/shift.

Rarely – Less than 0.25 hours or less than 2 reps/shift.

Physical Condition

Essential

Marginal

Constantly

Frequently

Occasionally

Rarely

Never

Extreme Heat

Extreme Cold

Heights

Confined Spaces

Extreme Noise(>85dB)

Mechanical Hazards

Use of Vibrating Tools

Operates Vehicle (company)

Operates Heavy Equipment

Use of Lifting/Transfer Devices

Rotates All Shifts

8 Hours Shifts

10-12 Hours Shifts

On-Call

Overtime(+8/hrs/shift; 40/hr/wk)

Travel Between Sites

Direct Patient Care

Respirator Protective Equipment

Eye Protection

Head Protection (hard hat)

Hearing Protection

Hand Protection

Feet, Toe Protection

Body Protection

Latex Exposure

Solvent Exposure

Paint (direct use) Exposure

Dust (sanding) Exposure

Ethylene Oxide Exposure

Cytotoxic (Chemo) Exposure

Blood/Body Fluid Exposure

Chemicals (direct use) Exposure

Mist Exposure

Wax Stripper (direct use)

Non-Ionizing Radiation Exposure

Ionizing Radiation Exposure

Laser Exposure

Physical Demands

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.

Essential – Absolute Necessity.

Marginal – Minimal Necessity.

Constantly – 5.5 to 8 hours or more or 200 reps/shift.

Frequently – 2.5 to 5.5 hours or more or 32-200 reps/shift.

Occasionally – 0.25 to 2.5 hours or 2-32 reps/shift.

Rarely – Less than 0.25 hours or less than 2 reps/shift.

Physical Condition

Essential

Marginal

Constantly

Frequently

Occasionally

Rarely

Never

Bending (Stooping)

Sitting

Walking

Climbing Stairs

Climbing Ladders

Standing

Kneeling

Squatting (Crouching)

Twisting/Turning

Keyboard/Computer Operation

Gross Grasp

Fine Finger Manipulation

Hand/Arm Coordination

Pushing/Pulling(lbs. of force)

Carry

Transfer/Push/Pull Patients

Seeing Near w/Acuity

Feeling (Sensation)

Color Vision

Hearing Clearly

Pulling/Pushing Objects Overhead

Reaching Above Shoulder Level

Reaching Forward

Lifting Floor to Knuckle

<10#

Lifting Seat Pan to Knuckle

Lifting Knuckle to Shoulder

Lifting Shoulder to Overhead

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

it support specialist jobs in derry pa

SUPPORT CENTER ANALYST/HELP DESK

Information Technology Support Specialist

IT Support Specialist

Help Desk Technician

Entry Level - Customer Support Engineer - Greensburg

IT Support Associate II, Ops Tech Solutions (OTS) - Fixed Field

IT Support Analyst I

IT Support Specialist II (Temporary)

IT Infrastructure and Security Specialist

Facility IT Support

Solution Center - Internal Specialist III

Security Technician

NURSING ASSISTANT/TECH PARTNER - STAFFING SUPPORT TEAM - CASUAL

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