Top 44 It support Jobs in Des Moines, Ia

Technology Analyst
Iowa Primary Care Association —Des Moines, IA
- $72,000 - $80,000 a year
- Hybrid work
- Computer Science
- Mid-level
- Office
- Paid parental leave
- Health insurance
Quick Apply
Digital Support Analyst
SHAZAM —Des Moines, IA
- $20.80 - $29.80 an hour
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- US work authorization
- Paid parental leave
- Health savings account
Desktop Support Technician
Metasys Technologies Inc. —Urbandale, IA
- $28 - $32 an hour
- Contract
- Mid-level
- Travel
- In-person
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11d
IT Specialist
Dymin Systems —Urbandale, IA
- $70,000 a year
- Full-time
- Computer Science
- Mid-level
- Office
Quick Apply
IT Help Desk Support Technician
3G Companies —Des Moines, IA
- Full-time
- Computer Science
- Construction site
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
IT Support Technician - Level 1
Landus —Des Moines, IA
- Computer science
- Computer Science
- Bachelor of Science
Help Desk Specialist
Iowa Primary Care Association —Des Moines, IA
- $28 - $31 an hour
- Mid-level
- 3 years
- Analysis skills
- Paid parental leave
- Health insurance
Quick Apply
2d
Service Desk Technician II
The Iowa Clinic —West Des Moines, IA
- Full-time
- Clinic experience
- Mid-level
- Windows
- Profit sharing
- Wellness program
10h
IT Specialist
AccuraScience —Johnston, IA
- Computer Science
- Bachelor of Science
- Mid-level
End Point Specialist II
Aureon —West Des Moines, IA
- Research
- Mid-level
- Office
Quick Apply
Associate IT Support & Service Analyst
Ruan Transportation Management Systems —Des Moines, IA
- Full-time
- Computer literacy
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
IT Engineer
Tier 3 Technology Solutions —Ankeny, IA
- Email
- Office
- Windows
- In-person
- Health savings account
- Health insurance
Quick Apply
Service Engineer
Dymin Systems —Urbandale, IA
- $70,000 a year
- Full-time
- Computer Science
- Mid-level
- Office
Quick Apply
Technical Service Specialist I
NCMIC Group Inc —Clive, IA
- Microsoft Outlook
- Office
- Windows
10d
Help Desk Technician
Sterling Computers Corporation —Des Moines, IA
- Full-time
- Background check
- School experience
- Google Workspace
Quick Apply
POS Support Specialist
Hy-Vee Inc —Grimes, IA
- Full-time
- Pass drug screening
- Office
- High school diploma or GED
10d
Network Operator
Mediacom Communications Corporation —West Des Moines, IA
- $14 - $18 an hour
- Weekends as needed
- Hybrid work
- Mid-level
- Communication skills
- Wellness program
- Paid holidays
Software Support-sales
Vendnet Holdings LLC —Des Moines, IA
- Writing skills
- High school diploma or GED
- Product management
- Health insurance
- Dental insurance
Quick Apply
Senior IT Support Analyst - Client Services
Casey's —Ankeny, IA
- $73,000 - $95,900 a year
- Computer science
- Azure
- Computer Science
Client Support Rep
OUTCOMES OPERATING INC —West Des Moines, IA
- Writing skills
- Clinic experience
- Mid-level
- Wellness program
- Paid parental leave
Quick Apply

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Technology Analyst

Iowa Primary Care Association -
Des Moines, IA

Quick Apply

Job Details

$72,000 - $80,000 a year

Benefits

Paid parental leave
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Technology purchasing
Vendor relationship building
Technical support via phone
Phone communication
In-person customer service
Software implementation
Hardware maintenance
Printer (troubleshooting support)
Microsoft Office
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Customer support ticket management
Networking equipment (troubleshooting support)
Collaborative technology platforms
Microsoft Teams
Technical customer support for office equipment
Hardware management
Desktop administration
Peripheral hardware support
Ticketing system technical support
Client interaction via phone calls

Full Job Description

About Us

The Iowa Primary Care Association (Iowa PCA) has supported Iowa’s community health centers for over 36 years to expand access to affordable, high quality, integrated care. The Iowa PCA, along with our sister companies INConcertCare (INCC) and IowaHealth+ (IH+), provides training, technical assistance, and shared services opportunities in quality improvement, value-based care, health information technology, and other areas. We are now expanding our services through a new partnership with Iowa Health and Human Services to serve as the new statewide Behavioral Health Administrative Service Organization (BH-ASO). It’s an exciting opportunity to expand our efforts and connection to the broader behavioral health safety net.

Position Overview

The Technology Analyst will be responsible for overseeing day-to-day Iowa PCA technology systems and end user support. In this capacity, this role will provide end user technical support and thought leadership for technology systems with the highest level of customer service and identify and implement new technologies as appropriate and approved.

Key Responsibilities

Serves as Tier II/Tier III support for M365 products including SharePoint, Teams, and One Drive
Serves as Tier III support for Help Desk tickets and incoming help desk phone calls.
Serves as Tier II/III support for organization wide technology issues and needs.
Leads technology projects as identified and approved, working with partners and vendors as appropriate.
Provides exceptional customer service as a member of the support team focused on technology systems meeting or exceeding service level agreement goals.
Works with staff over the phone, in person and virtually to support and solve problems specific to office technology development, implementation and maintenance.
Utilizes and manages the Company’s up-to-date ticket tracking and asset management system to maintain thorough documentation.
Supports internal IT budget preparation and tracking.
Develops productive relationships with the Company’s third-party hardware and software vendors.
Scopes and procures, technology hardware and software assets
Assists with supporting organizational audio visual equipment and Zoom room integration
Designs and supports processes to build/image technology hardware and software assets
Assists with troubleshooting basic networking issues
Develops procedures and supportive office technology system documentation in compliance with policy and regulatory requirements.
Works closely with internal teams on IT related projects and communicate vital information as needed.

Qualifications/Experience

Bachelor’s Degree in Management of Information Systems, Computer Science, or Associate Degree with equivalent experienced required.
Experience with help desk software, phone support, and customer service.
Knowledgeable and experience procuring, implementing and supporting computer hardware, software systems, printers and basic networking
Proficiency with Microsoft M365 administration and support.
Demonstrated work experience supporting / maintaining office technology systems.
High analytical skills, language and reasoning ability. Excellent business acumen.
Demonstrated experience providing strong customer service.
Excellent verbal and written communication skills
Excellent problem solving and critical thinking skills

Why join us?

The opportunity to make an impact on the healthcare of Iowans
Hybrid work environment (2 days in office)
Great benefits including affordable healthcare plans, dental, vision, 401K with employer match, generous PTO package, paid parental leave, life insurance, and education discounts

Iowa Primary Care Association Core Values

Accountable, Collaborative, Deliberate, Proactive, Respectful, Transformative

Learn more about the Iowa PCA at www.iowapca.org

Quick Apply

Refine Your Search

it support jobs in des moines, ia

Technology Analyst

Digital Support Analyst

Desktop Support Technician

IT Specialist

IT Help Desk Support Technician

IT Support Technician - Level 1

Help Desk Specialist

Service Desk Technician II

IT Specialist

End Point Specialist II

Associate IT Support & Service Analyst

IT Engineer

Service Engineer

Technical Service Specialist I

Help Desk Technician

POS Support Specialist

Network Operator

Software Support-sales

Senior IT Support Analyst - Client Services

Client Support Rep

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