Top 56 network support technician Jobs in doral fl

Technical Support Analyst 1
Crescent Heights —Miami, FL
- Full-time
- Background check
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
Network Support Technician
Inserso Corporation —Miramar, FL
- $55,000 - $70,000 a year
- Full-time
- Mid-level
- Travel
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
2d
IT Technician
Madaverte Solutions —Miami, FL
- $4,100 - $5,100 a month
- Full-time
- Hybrid work
- Google Workspace
- Windows
- In-person
- Paid training
- Opportunities for advancement
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Information Systems Technician
Hialeah —Hialeah, FL
- $40,839.50 - $79,509.82 a year
- Full-time
- Background check
- Mid-level
- Fingerprint clearance
10d
Field Service Dispatch Technician - Miami, FL
ESP Global Services Limited —Miami, FL
- $20 - $25 an hour
- Part-time
- Ability to lift 50 pounds
- 1 year
- Ability to stand for extended periods
- Free parking
Quick Apply
4d
PC Technician
Leon Medical Centers —Miami, FL
- Computer science
- Computer Science
- Mid-level
Journeyman Field Support Technician
MANTECH —Doral, FL
- Full-time
- Computer science
- Azure
- Computer Science
Help Desk Tier I
Unison Information Technology —Doral, FL
- $14 - $15 an hour
- Full-time
- Spanish
- Computer Science
- English
- Paid time off
Quick Apply
IT Desktop Support
Axiom Technologies —Miami, FL
- Part-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Desktop Support Technician
University of Miami —Coral Gables, FL
- Full-time
- High school diploma or GED
- University
- 1 year
9d
IT Support Technician
PCS Wireless GLOBAL —Miami Lakes, FL
- Full-time
- Spanish
- Computer literacy
- English
Quick Apply
5d
IT Help Desk Technician
ARIVA GROUP LLC —Miami, FL
- Mid-level
- Office
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Senior IT Support Specialist
Educational Federal Credit Union —Miami, FL
- $28 - $29 an hour
- Weekends as needed
- Background check
- Microsoft Outlook
- Office
- Paid holidays
- Health insurance
Quick Apply
5d
Datacenter Operations Technician
Volico Data Centers —Miami-Dade County, FL
- Email
- Ability to walk for extended periods
- Communication skills
- Entry level
- Health insurance
- Dental insurance
IT Helpdesk Technician
Hamilton, Miller & Birthisel LLP —Miami, FL
- Full-time
- Azure
- Mid-level
- Windows
- AD&D insurance
- Paid holidays
Quick Apply
12d
IT Support Technician
Holland & Knight LLP —Miami, FL
- Full-time
- Background check
- Spanish
- English
- Profit sharing
- Paid parental leave
Executive Communication Technician
MANTECH —Doral, FL
- Full-time
- Windows
- High school diploma or GED
- Bachelor's degree
10d
Junior Field Technicians - Miami
Entegro —Miami, FL
- Microsoft Excel
- US work authorization
- In-person
- 401(k)
- Employee assistance program
Desktop Support Technician
Ascension Federal Services Inc. —Miami, FL
- Computer literacy
- Mid-level
- Windows
Quick Apply
INFORMATION SERVICES TECHNICIAN
Care Resource Community Health Centers, Inc. —Miami, FL
- Background check
- Writing skills
- Mid-level
11d

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network support technician jobs near doral fl

Technical Support Analyst 1

Crescent Heights -
Miami, FL

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Incident Escalation
Escalation handling

Full Job Description

The MIS team for Crescent Heights delivers expertise and value to all its employees across the nation. Our team specializes in Service Desk, System Administration, On and off-site Services, Networking, VoIP Telephony, BI, and Project Management. Above all else, our team has a desire to grow and succeed. Working in a collaborative environment, we want our employees to become well-rounded technicians, with a team mentality.

The Technical Support Analyst 1 is the initial point of contact for client support issues, which are generated via service request tickets or incoming calls. The first objective upon taking the call or service ticket, is to diagnose the issue. Once diagnosed, determine if the issue is in your expertise and can be resolved in a timely manner. Not all calls can be resolved immediately, so it is important to know when the issue needs to be escalated. The Technical Support Analyst 1 then documents their troubleshooting steps, sees it through to its resolution, and closes the ticket upon completion or escalation.

Qualifications

· Demonstrated experience 1- 3 years of related work, or an equivalent of education and experience.

· Demonstrated experience communicating professionally with end users in problematic or urgent situations, maintaining quality customer service.

· Demonstrated effective interpersonal, verbal, and written communication skills.

· Demonstrated ability to apply logical reasoning to situations and derive workable solutions.

· Capable of prioritizing and handling multiple tasks, maintaining quality service.

· Functions well in complex environments with minimal direction, partnering with others for escalation.

· Developed analytical and problem-solving skills.

· Continued enhancement of technical skills through continuing education/seminars and interaction with other IT disciplines.

· A thirst to learn and grow alongside a tenured team of administrators and management.

Duties and Responsibilities:

· The candidate is responsible for providing first level escalation support as the key contact for support related requests from a broad range of users at corporate, regional and operational locations throughout the nation.

· Provides technical assistance and support for general and routine incoming queries related to end user devices, corporate software, virtual private network connections and user access management.

· Sets up end user computers onsite or remotely following corporate procedures.

· Sets up mobile devices with corporate management. (Apple, Android, Microsoft)

· Performs routine technical assistance and maintenance duties for the service desk.

· Maintains and updates asset management inventory, maintenance documentation for desktops and laptops, and facilitates e-recycling.

· Installs and troubleshoot Microsoft operating systems, specifically Windows 10/11.

· Installs and updates hardware drivers for a variety of manufactures on all desktop and laptops.

· Installs and troubleshoot Microsoft Office and Microsoft Teams on Windows computers and iOS devices.

· Installs and troubleshoot Apple devices such as iPhone, iPad, iMac and MacBook computers, and understands iCloud/Apple ID management.

· Creates users and groups in Active Directory Users and Computers following corporate naming conventions and resets passwords upon request.

· Instructs end users through the basic troubleshooting process for network related issues, understanding how IP addresses and naming systems relate.

· Performs work under the direct supervision of a manager.

Additional Responsibilities:

Manages a queue of tickets in the help desk ticketing system, in addition to incoming calls, and follows the Crescent Heights SLA Policy.
Follows up on open tickets and documents them through closure.
Voices user requirements into tasks and creates a ticket in the ticketing system.
Contributes to the effective resolution of user issues by collaborating with the rest of the support team.
Setup and troubleshoot desktops/laptops, including the ability to replace parts such as hard drives, RAM, batteries, power supplies and LCD screens.
Connects to PCs with remote connection tools for remote support and works with the user on the phone for the best solution.
Replaces UPS batteries at end user desks and wiring closest when needed.
Moves computers and accessories in and out of storage and maintains hardware organized.
Creates and inputs all new IT assets into asset inventory software, updates assets as they are redistributed or retired, and holds users accountable.
Communicates with vendors or manufactures to open RMA cases for all warrantied equipment.

Applied Knowledge:

Active Directory Administrative Management
Network communication.
File server management and permissions
Network printer management and troubleshooting
Software installation and support.
VPN client installation and setup.
365 App / Microsoft Office and Teams support for online and desktop issues.
One Drive sync management and backups.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

network support technician jobs in doral fl

Technical Support Analyst 1

Network Support Technician

IT Technician

Information Systems Technician

Field Service Dispatch Technician - Miami, FL

PC Technician

Journeyman Field Support Technician

Help Desk Tier I

IT Desktop Support

Desktop Support Technician

IT Support Technician

IT Help Desk Technician

Senior IT Support Specialist

Datacenter Operations Technician

IT Helpdesk Technician

IT Support Technician

Executive Communication Technician

Junior Field Technicians - Miami

Desktop Support Technician

INFORMATION SERVICES TECHNICIAN

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