Director of Multi-Unit Operations
Full-Time | Field-Based Leadership Role | South Alabama Region
About the Role
We are seeking a highly capable, technology-comfortable, and execution-driven Director of Multi-Unit Operations to oversee and strengthen operations across a growing portfolio of retail and food service businesses.
This role is designed for a strong operational leader who thrives in fast-paced environments and understands how to improve execution, build accountability, strengthen leadership teams, implement systems, and drive measurable operational performance across multiple locations.
The ideal candidate is not a desk manager or corporate administrator. This position requires active field leadership, operational problem-solving, financial awareness, technology adaptability, leadership development, and the ability to build operational consistency through both people and systems.
This is an excellent opportunity for a motivated operator who wants to make a visible impact within an established multi-location business environment with strong long-term growth potential.
Key Responsibilities
Operational Leadership
- Oversee day-to-day operations across multiple retail and food service locations
- Ensure operational consistency, cleanliness, customer experience, execution, and overall performance standards
- Conduct regular location visits, operational audits, and performance reviews
- Identify operational gaps and implement corrective action plans
Performance & Profitability
- Analyze operational and financial performance across locations
- Improve operational efficiency through stronger systems, accountability, labor management, inventory controls, and execution standards
- Monitor key operational metrics and support profitability improvement initiatives
- Assist leadership in identifying operational growth opportunities
Leadership & Team Development
- Recruit, train, coach, and develop location-level management teams
- Build a culture focused on accountability, urgency, professionalism, and execution
- Hold managers accountable through measurable expectations and structured follow-up
- Assist in resolving operational and staffing challenges
Technology, Reporting & Systems
- Utilize technology, operational reporting, and performance data to improve visibility and decision-making
- Develop and improve operational procedures, reporting structures, accountability systems, and operational workflows
- Monitor KPIs, labor reporting, inventory trends, operational metrics, and performance indicators
- Help implement and improve operational systems, digital reporting processes, and accountability tools
- Use spreadsheets, operational dashboards, task management systems, and operational platforms effectively
Inventory & Operational Controls
- Improve operational visibility surrounding inventory movement, ordering practices, waste reduction, and operational consistency
- Identify operational inefficiencies and areas requiring improvement
- Strengthen location-level operational discipline and follow-through
Reporting & Communication
- Maintain organized operational reporting and follow-up systems
- Provide leadership with regular updates regarding operational performance, staffing concerns, opportunities, and action plans
- Use operational data and observations to drive accountability and operational decisions
QualificationsMinimum Requirements
- Minimum 10 years of multi-unit operations management experience
- Strong background in retail, restaurant, grocery, convenience, or food service operations
- Experience managing multiple locations and leadership teams
- Strong understanding of labor management, operational systems, inventory controls, and profitability management
- Comfortable using technology, operational reporting systems, spreadsheets, and performance-tracking tools
- Proven leadership, communication, and problem-solving ability
- Highly organized, detail-oriented, and execution-focused
- Comfortable with regular travel between locations and flexible operational schedules when needed
Preferred Qualifications
- Experience overseeing both retail and food service operations
- Experience leading operational improvement initiatives
- Strong understanding of multi-location operational execution
- Experience building operational systems and accountability structures
- Experience using operational technology and reporting platforms to improve business performance
Compensation
- Base Salary: Up to $80,000
- Performance-Based Incentive: Up to $20,000 annually
- Additional growth opportunity for strong performers
Performance incentives are tied to operational execution, leadership performance, accountability metrics, operational improvements, and company-defined performance goals.
What We Are Looking For
We are seeking someone who:
- leads from the front
- thinks operationally and strategically
- uses technology and data to drive decisions
- solves problems quickly
- builds systems and accountability
- understands profitability deeply
- thrives in fast-paced environments
- adapts quickly to new tools and operational systems
- focuses on execution and measurable results
This role is best suited for a strong operator who wants the opportunity to make a direct impact within a growing multi-location business environment.
Schedule
- Full-Time
- Field-based operational leadership role
- Flexible operational schedule required
Experience
- Multi-unit management: 10 years preferred
Work Location
In-person / multi-location operational oversight
Pay: Up to $100,000.00 per year
Application Question(s):
- Have you previously worked directly with business owners or founders in a fast-paced environment where you were expected to independently solve operational problems, improve execution, build accountability, and drive performance across multiple locations? Please briefly describe your experience.
- This position is a full-time, field-based operational leadership role based in the Dothan, Alabama region with compensation structured up to $100,000 annually (Up to $80,000 base salary + up to $20,000 performance-based incentive). Are you comfortable with the location, travel requirements, compensation structure, and hands-on operational expectations of this role?
- Which industries have you directly managed in a multi-location operational leadership role?
Work Location: In person
