Top 21652 Full time Jobs in Dover, Nj

Customer Success Specialist
MASTERCOOL, INC —Randolph, NJ
- $23 - $25 an hour
- Full-time
- ERP systems
- Research
- Mid-level
- Paid holidays
- 401(k)
Quick Apply
Business Office Manager/Medicaid Coordinator
Confidential —Sussex County, NJ
- $75,000 - $90,000 a year
- Full-time
- Skilled nursing facility
- Nursing home
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Assembly Technician
SAVIT CORPORATION —Rockaway, NJ
- $70,000 - $85,000 a year
- Full-time
- Assembly
- Power tools
- In-person
- Health insurance
- Dental insurance
Quick Apply
AI/ML Developer - AI Trainer
DataAnnotation —Parsippany-Troy Hills, NJ
- $50 - $100 an hour
- Part-time
- Remote
- Writing skills
- English
- Mid-level
- Flexible schedule
Quick Apply
Leasing Consultant
Value Companies —Denville, NJ
- $27 - $30 an hour
- Full-time
- Background check
- Spanish
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Front Desk
Advocare LLC —Mount Arlington, NJ
- $19.50 - $22.50 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
Stock Clerk
JP Logistics & Consulting —Picatinny Arsenal, NJ
- $25.47 an hour
- Full-time
- Computer literacy
- Basic math
- English
- Paid holidays
- Disability insurance
Full Time Front Desk Associate
ImageCare Radiology —Denville, NJ
- $20 - $21 an hour
- Full-time
- Patient care
- Outpatient
- Radiology
- Dental insurance
- 401(k)
Quick Apply
Stocker
Walmart —Ledgewood, NJ
- $16.50 - $29.50 an hour
- Overnight shift
- High school
- Forklift
- Ability to lift 50 pounds
- Paid jury duty
- Disability insurance
Front Desk Receptionist
Advocare LLC —Succasunna, NJ
- $18 - $20 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Commuter assistance
- Health savings account
Quick Apply
Limousine Chauffeurs Wanted
DLA Executive Limousine Corp. —Lake Hopatcong, NJ
- $3,000 - $5,500 a month
- Part-time
- Clean driving record
- Pass drug screening
- Mid-level
Quick Apply
Wireless Service Team Member
New Jersey Sales Group —Dover, NJ
- $950 - $1,450 a week
- Full-time
- In-person
- Entry level
Quick Apply
12d
AI Data Quality Specialist - AI Trainer
DataAnnotation —Parsippany-Troy Hills, NJ
- $50 - $100 an hour
- Part-time
- Remote
- Writing skills
- English
- Mid-level
- Flexible schedule
Quick Apply
Busser
Sofia's Taqueria —Ledgewood, NJ
- $6.05 - $10.00 an hour
- Part-time
- Customer service
- In-person
- Guest services
- 401(k)
Quick Apply
Dishwasher
The Beacon —Hopatcong, NJ
- $17 an hour
- Urgently hiring
- US work authorization
- In-person
- Entry level
- Paid time off
- Employee discount
Quick Apply
Team Members starting at $16.00
Wingstop - Wharton NJ —Wharton, NJ
- $16 an hour
- Part-time
- Fair chance
- In-person
- Restaurant
- Paid time off
- Employee discount
Quick Apply
5d
Management Trainee Ledgewood, Rockaway, Parsippany, Lafayette, Hackettstown and Phillipsburg
Enterprise Mobility —Ledgewood, NJ
- $24.61 an hour
- Overtime
- 18 years or older
- Military
- English
- Profit sharing
- Health insurance
Administrative Services Coordinator (Human Resources) - Arden Courts Whippany
Arden Courts —Whippany, NJ
- $55,000 - $65,000 a year
- Full-time
- English
- Mid-level
- Office
- Paid holidays
- Health insurance
14d
NJ - Receptionist I
Pearly Whites —Chatham, NJ
- $19 - $20 an hour
- Full-time
- Spanish
- Dental office
- English
- Health insurance
- Dental insurance
6d
Specialist - Quality Assurance
electroCore Inc —Rockaway, NJ
- Full-time
- Bachelor of Science
- Travel
- Associate's degree
Quick Apply
10d

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full time jobs near dover, nj

Customer Success Specialist

MASTERCOOL, INC
Randolph, NJ

Quick Apply

Job Details

Full-time
$23 - $25 an hour

Benefits

Paid holidays
401(k)
Paid time off

Qualifications

Spreadsheets
Research
Data-driven problem-solving
Productivity software

Full Job Description

Description:

About Mastercool

Mastercool is a leading manufacturer and distributor of professional automotive service equipment and tools. We are committed to delivering exceptional products and outstanding customer service to our customers and business partners worldwide.

As part of our continued investment in technology, e-commerce, and AI-driven business processes, we are seeking talented individuals who are excited about leveraging modern tools and technology to improve customer experiences and operational efficiency.

Requirements:

Position Summary

Mastercool is seeking a Customer Success & Operations Technology Specialist to support customer inquiries, claims management, order processing, and operational excellence initiatives.

This position combines traditional customer success responsibilities with modern technology, AI-assisted workflows, and continuous improvement efforts. The successful candidate will work extensively with ERP systems, Microsoft Excel, parcel carriers, reporting tools, and emerging AI technologies to improve productivity, enhance customer communication, and streamline business processes.

The ideal candidate is organized, analytical, customer-focused, and excited about leveraging technology to improve efficiency and deliver exceptional service.

This role is an excellent opportunity for someone interested in customer success, operations, AI, business technology, and long-term professional growth.

Key Responsibilities

Customer Inquiry Management

Serve as the primary point of contact for general customer inquiries.
Provide customers with order status, shipping updates, pricing information, and basic product support.
Resolve customer concerns professionally and efficiently.
Coordinate with internal departments to ensure timely issue resolution.
Maintain high customer satisfaction through proactive communication and follow-through.

UPS/FedEx Claims Management

Manage parcel claims involving lost, damaged, or delayed shipments.
Collect supporting documentation, photographs, and shipment information.
Coordinate directly with carriers to resolve claims efficiently.
Maintain accurate claim records and reporting.
Identify trends and opportunities to reduce future claims and improve shipping performance.

Order Processing & Customer Support Operations

Process customer purchase orders accurately and efficiently.
Verify pricing, quantities, shipping methods, and product information.
Maintain customer spreadsheets, reports, and operational tracking documents.
Provide phone support and professionally route incoming customer calls.
Assist with LTL freight inquiries and support dispute resolution activities when necessary.

AI, Technology & Process Improvement

Utilize Claude and other approved AI tools to improve productivity, customer communication, reporting, and operational efficiency.
Identify opportunities to automate repetitive tasks and streamline business processes.
Assist in the development and maintenance of AI-assisted workflows, prompts, templates, and standard operating procedures.
Analyze marketplace data, customer trends, and operational metrics to identify opportunities for improvement.
Support product content enhancement projects using AI-assisted research and content generation tools.
Participate in testing, implementation, and adoption of new software platforms, AI technologies, and digital commerce initiatives.
Assist with data cleanup, reporting improvements, and process optimization projects.
Serve as a technology advocate within the department by helping identify better ways to leverage software, automation, and AI tools.

Analytics & Reporting

Maintain customer service reports, dashboards, and tracking spreadsheets.
Analyze claims data, customer trends, and operational metrics.
Provide recommendations for improving efficiency and customer satisfaction.
Support management with reporting and special projects.
Utilize Excel and technology tools to generate insights and improve decision-making.

Qualifications

Required

Strong computer skills, including Microsoft Excel and other Microsoft Office applications.
Excellent written and verbal communication skills.
Strong attention to detail and organizational abilities.
Ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving skills and willingness to learn new technologies.

Preferred

Experience with UPS, FedEx, parcel claims, or logistics operations.
Experience with ERP systems and order processing platforms.
Experience using AI tools such as ChatGPT, Claude, Microsoft Copilot, Gemini, or similar technologies.
Strong Excel skills including formulas, data analysis, and reporting.
Experience with process improvement or workflow optimization initiatives.
Manufacturing, distribution, or supply chain experience.
Experience working with customer support metrics and performance reporting.
Demonstrated ability to quickly learn and adopt new technologies.

What We Offer

Comprehensive benefits package
Paid time off and holidays
401(k) retirement plan
Career growth and development opportunities
Collaborative and team-oriented work environment

This Position is in the office. Salary Range $23 - $25 an hour

Mastercool Inc. is an Equal Opportunity Employer M/F/Disability/Veteran

Quick Apply

Refine Your Search

full time jobs in dover, nj

Customer Success Specialist

Business Office Manager/Medicaid Coordinator

Assembly Technician

AI/ML Developer - AI Trainer

Leasing Consultant

Front Desk

Stock Clerk

Full Time Front Desk Associate

Stocker

Front Desk Receptionist

Limousine Chauffeurs Wanted

Wireless Service Team Member

AI Data Quality Specialist - AI Trainer

Busser

Dishwasher

Team Members starting at $16.00

Management Trainee Ledgewood, Rockaway, Parsippany, Lafayette, Hackettstown and Phillipsburg

Administrative Services Coordinator (Human Resources) - Arden Courts Whippany

NJ - Receptionist I

Specialist - Quality Assurance

I want to receive the latest job alert for full time in dover, nj

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