Top 19 Front desk agent Jobs in Durango Co

Front Desk Agent
Durango Hot Springs Resort & Spa —Durango, CO
- $17 - $18 an hour
- Part-time
- CPR Certification
- Heavy lifting
- Customer service
- Paid time off
- Employee discount
Quick Apply
PT PM Front Desk Agent - DoubleTree Durango
Hilton —Durango, CO
- $16 - $18 an hour
- Part-time
- Hotel
- Reliable transportation
- Entry level
- Paid parental leave
- Employee stock purchase plan
12d
Front Desk Coordinator
Peak Physical Therapy —Durango, CO
- $40,000 - $56,000 a year
- Full-time
- Private practice
- Computer literacy
- Physical & Rehabilitation Medicine
- Health insurance
- 401(k)
Quick Apply
Front Desk/Night Auditor
La Quinta Inn & Suites Durango —Durango, CO
- $15.16 - $16.50 an hour
- Part-time
- In-person
- Communication skills
- Entry level
- Free parking
- Employee discount
Quick Apply
7d
PT PM Front Desk Agent/Driver - DoubleTree Durango
Hilton —Durango, CO
- $16 - $18 an hour
- Part-time
- Hotel
- Reliable transportation
- Entry level
- Paid parental leave
- Employee stock purchase plan
Front Office Coordinator
Animas Spine —Durango, CO
- $20 - $22 an hour
- Part-time
- In-person
- Entry level
- 401(k)
- Paid time off
Quick Apply
9d
Front Desk Agent
Baymont Inn and Suites by Wyndham —Durango, CO
- $15 - $16 an hour
- Part-time
- Hotel
- Cleaning
- In-person
- Employee discount
- Flexible schedule
Quick Apply
Front Desk
SP MANAGEMENT SERVICES INC —Durango, CO
- $19.50 - $31.97 an hour
- Anatomy knowledge
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
PT Night Auditor - Holiday Inn & Suites - Durango, CO
Midas Hospitality LLC —Durango, CO
- From $18 an hour
- Part-time
- Basic math
- Hotel
- High school diploma or GED
Quick Apply
10d
Front Desk Agent - Holiday Inn & Suites
Midas Hospitality LLC —Durango, CO
- $17 - $18 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Computer skills
Quick Apply
Front Desk Lead
MOUNTAIN CAPITAL PARTNERS LLC —Durango, CO
- $17 - $19 an hour
- Weekends as needed
- Inventory management
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
8d
PM Shuttle Driver & Front Desk Associate - Holiday Inn & Suites
Midas Hospitality LLC —Durango, CO
- $17 - $20 an hour
- Basic math
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply

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front desk agent jobs near durango co

Front Desk Agent

Durango Hot Springs Resort & Spa
Durango, CO

Quick Apply

Job Details

Part-time | Full-time
$17 - $18 an hour

Benefits

Paid time off
Employee discount

Qualifications

Computer operation
Guest reservation booking
CPR Certification
Guest relations
Customer service
Word processing
Spreadsheets
Writing skills
Basic math
CPR
Employee relationship building
TIPS
High school diploma or GED
Desktop applications
Ability to follow instructions
Front desk
Productivity software
Phone etiquette

Full Job Description

POSITION:

Front Desk Agent

REPORTS TO:

Front Desk Supervisor

EXEMPT (Y/N)

WAGE GRADE

POSITION SUMMARY:

The position is responsible for the reception area at the hot springs and providing exceptional customer service. Duties include greeting all guests, answering phone calls, assisting guests with questions regarding soaking services and products, booking all soaking appointments, checking the guest into the computer system, and proceed with the transaction.

TASKS AND COMPETENCIES:

Accurately book, change and cancel soaking appointments.
Acknowledge and greet everyone who enters and leaves soaking facilities.
Provide detailed descriptions of memberships, services, facility features, and hours of operation.
Utilize computers with skill and proficiency.
Maintain a Front Desk Bank.
Answer the phone promptly and use the guest’s name throughout the phone conversation.
Retrieve and return voice mails.
Actively promote soaking, memberships, services, and retail, as well as programs, promotions, and/or discounts available.
Maintain eye contact when addressing external and internal guests.
Handle guests’ questions and concerns professionally and courteously.
Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction.
Maintain a clean; safe, fully stocked, and well-organized work area.
Develop the ability to work without constant direct supervision and remain at assigned post for extended periods of time.
Maintain a positive attitude and contribute toward a quality work environment.
Regularly attend, participate in, and support training and staff meetings.
Assist in all areas of operation as requested by management.
Communicate to management all occurrences involving staff or guests in the spa that require attention.

Prerequisites

Education:

Four-Year College Degree Preferred.

Experience:

At least two years of related experience preferred.

Standard minimum requirements for all Durango Hot Springs Resort and Spa (DHSRS) employees are as follows:

The desire to provide excellent service to DHSRS guests, DHSRS team members, vendors, and partners (includes food truck operators and their employees).
The desire and behaviors to be a team player—to support, serve and be a participating member of the DHSRS team.
Excellent communication skills, oral and written.
Strong inter-personal skills, team advocacy and guest advocacy skills.
Must be willing and available to work varying hours and or schedules including days, nights, holidays and weekends.
May be required to stand for long periods of time. Some activities require heavy lifting and physical activity persistently throughout shift.
Skills, willingness and fit to operate and continually improve DHSRS operations, products and services and contribute to the overall goals for service to Soaking Guests, Spa Guests, Partners and resort operations as required.
High school diploma, college degree and or experience equivalent.

Skills:

Language: Ability to read, write and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one or group situations to guests, partners, affiliates and other employees.

Interpersonal Skills: Ability to recognize stress and attitude in all forms of interpersonal communication verbal, listening, written, and non-verbal communication. Effective communication skills that result in mutual understanding and build healthy working relationships and performance outcomes.

Leadership Skills: Ability to communicate well and clearly, positively motivate team members, handle and delegate responsibilities, listen to feedback, serve as an example of exemplary behaviors, and have the flexibility to solve problems

Mathematical: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to count, use a calculator and a spreadsheet.

Reasoning Ability: Ability to apply commonsense understanding and good judgment to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving multiple variables in standardized situations. Ability to apply experience, judgment, and training to handling exceptions.

Computer Skills: Must have good command and understanding of computers and standard software: word processing, spreadsheet, presentation, email, etc.

Phone Skills: Ability to communicate effectively and use the phone effectively to accomplish goals for both inbound and outbound calls.

Physical:

Requires smiling, standing, walking, bending, reaching, sitting, fingering, grasping, repetitive motions; ability to climb, balance, stoop, kneel, talk and hear, and ability to lift up to fifty pounds. Ability to see clearly at close range or far distance. Requires peripheral vision, depth perception, and the ability to adjust the focus with or without corrective lenses.

Certifications
TIPS and ServSafe Certifications and training will be required as a condition of hire to be completed within an agreed-upon time frame.ServSafe Food Safety Certification and training will be a condition of hire to be completed within an agreed-upon time frame.
CPR training and certification will be a condition of hire to be completed within an agreed-upon time frame.

Success Factors

Ability to communicate
Ability to fully commit to roles and responsibilities
Ability to work with intensity and urgency
Ability to accept Stewardship responsibilities
Ability to analyze and project expected consequences of business decisions
Be authentic and honest
Be consistent
Ability to support, train, mentor, and coach
Ability to constructively deal with conflict
Ability to plan and ability to define end states
High level of emotional intelligence
Strong interpersonal skills
Ability to manage tasks and relationships

Pay: $17.00 - $18.00 per hour

Benefits:

Employee discount
Paid time off

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 2 years (Preferred)

Location:

Durango, CO 81301 (Required)

Shift availability:

Day Shift (Preferred)
Night Shift (Preferred)

Ability to Commute:

Durango, CO 81301 (Required)

Work Location: In person

Quick Apply

Refine Your Search

front desk agent jobs in durango co

Front Desk Agent

PT PM Front Desk Agent - DoubleTree Durango

Front Desk Coordinator

Front Desk/Night Auditor

PT PM Front Desk Agent/Driver - DoubleTree Durango

Front Office Coordinator

Front Desk Agent

Front Desk

PT Night Auditor - Holiday Inn & Suites - Durango, CO

Front Desk Agent - Holiday Inn & Suites

Front Desk Lead

PM Shuttle Driver & Front Desk Associate - Holiday Inn & Suites

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