Top 2739 Knowledge operations lead Jobs in Durham, Nc

Knowledge Operations Lead
サイネオス・ヘルス —Raleigh, NC
- $150,000 - $170,000 a year
- Mid-level
- Leadership
- 2 years
- Health insurance
- Dental insurance
9d
Director of Operations
First Watch Restaurants, Inc. —Durham, NC
- Full-time
- Marketing
- 5 years
- Driver's License
6d
Property Manager - Public Housing
Durham Housing Authority —Durham, NC
- $57,500 - $78,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Conflict management
Warehouse Associate - DUKE University
PROOF OF THE PUDDING —Durham, NC
- $17 - $20 an hour
- Part-time
- ServSafe
- University
- Warehouse
14d
Warehouse Worker (10:00am Start Time)
Cardinal Health —Durham, NC
- $20.00 - $23.57 an hour
- Overtime
- High school diploma or GED
- Ability to lift 50 pounds
- No degree
- Paid parental leave
- Health savings account
12d
Retail Operations Associate
Museum Of Life And Science —Durham, NC
- $15 an hour
- Part-time
- Serving
- Spanish
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
Lead Receptionist
Southpoint Animal Hospital —Durham, NC
- $21 - $25 an hour
- Full-time
- Ability to walk for extended periods
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Property Manager - Affordable Housing
Durham Housing Authority —Durham, NC
- $57,500 - $78,000 a year
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
Claims Director
Divers Alert Network (DAN) —Durham, NC
- Up to $130,000 a year
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Organizational skills
Project Manager
BrightView Technologies —Durham, NC
- From $72,000 a year
- Full-time
- Mid-level
- Presentation skills
- Continuous improvement
- Health savings account
- Health insurance
Quick Apply
7d
Business Development Manager - Clinical Trial Logistics (2260185)
OCASA Life Sciences —Raleigh, NC
- Spanish
- English
- Travel
Quick Apply
13d
Accessioning Team Lead
AlphaDetect —Durham, NC
- $27 - $34 an hour
- Full-time
- Background check
- Organizational skills
- In-person
- Health insurance
- Dental insurance
Quick Apply
2d
General Manager
Digs Dog Care —Pittsboro, NC
- Full-time
- Mentoring
- Recruiting
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Director of Financial Aid Information Services
Wake Technical Community College —Raleigh, NC
- $67,896 - $84,924 a year
- Weekends as needed
- Office
- Driver's License
- Bachelor's degree
- Paid holidays
- Disability insurance
Residential Superintendent
Cocreations Construction & Design LLC —Durham, NC
- $55,000 - $85,000 a year
- Full-time
- Construction site
- Mid-level
- Residential
- Profit sharing
- Health insurance
Quick Apply
Filling Supervisor
Guerbet —Raleigh, NC
- Full-time
- 5 years
- Mid-level
- Ability to lift 50 pounds
Sales & Design Consultant
USA Flooring —Raleigh, NC
- $40,000 - $100,000 a year
- Full-time
- Mid-level
- In-person
- Paid training
- Health insurance
Quick Apply
3h
Event Planner & Catering Sales Specialist
The Catering Company of Chapel Hill —Chapel Hill, NC
- $22 - $28 an hour
- Weekends as needed
- Sales
- Culinary experience
- Marketing
- Paid training
- Mileage reimbursement
Quick Apply
Industrial Flooring Shop Supervisor
Summit Industrial Flooring —Raleigh, NC
- $18 - $25 an hour
- Part-time
- Clean driving record
- Mid-level
- Driver's License
Quick Apply
5h
Salesforce Solutions Designing Expert
Intellibee Inc —Raleigh, NC
- Full-time
- 7 years
- Analysis skills
- Mentoring
- Health insurance
- 401(k)
Quick Apply

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knowledge operations lead jobs near durham, nc

Knowledge Operations Lead

サイネオス・ヘルス
Raleigh, NC

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Job Details

$150,000 - $170,000 a year
9 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Paid sick time

Qualifications

Version control
Knowledge management
Team leadership
Content management systems
Document version tracking

Full Job Description

Updated: Today
Location: Raleigh, NC, United States
Job ID: 17128

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Description

We are seeking a dynamic and strategic Training and Knowledge Enablement Manager to lead the development, delivery, and continuous improvement of training programs and knowledge assets. This role is critical in supporting product launches, upskilling initiatives, and ensuring that customer-facing teams are equipped with clear, compliant, and effective guidance.

Key Job Responsibilities:

(Duties may include, but not limited to all or some of the following)

Professional Development & Training Delivery

Design and implement forward-looking training plans aligned with product launches, brand goals, and team development needs.
Facilitate engaging workshops and training sessions to support knowledge transfer and skill development.
Align training content with performance metrics and business objectives.

Content Development & Knowledge Management

Translate complex policies and procedures into clear, actionable guides and instructions.
Maintain version control and manage access permissions for all training and knowledge assets.
Collaborate with internal partners to ensure content meets regulatory, legal, and brand standards.

New Hire Onboarding

Develop and deliver onboarding programs that accelerate new hire readiness and integration.
Ensure onboarding materials are current, relevant, and aligned with team expectations.

Process Improvement & Documentation

Monitor call trends and agent performance to identify documentation gaps and training opportunities.
Gather feedback from agents and stakeholders to enhance guide usability and relevance.
Create and maintain call scripts, FAQs, troubleshooting steps, and process guides.

Cross-Functional Collaboration

Integrate training and content initiatives across internal workstreams to ensure consistency and alignment.
Partner with compliance, legal, and operations teams to ensure all materials are accurate and up-to-date.

Essential Requirements:

2+ years in a Leadership position managing demand or non-demand teams, proven experience in training, instructional design, or knowledge management.
Strong communication and facilitation skills.
Ability to simplify complex information and present it in a user-friendly format.
2+ years experience with content management systems and version control practices.
Familiarity with regulatory and compliance standards in a customer support or healthcare environment is a plus.

Desired Requirements:

Strong Project management experience.
Experience within disease state of oncology
Data-driven approach to identifying training needs and measuring impact.
Experience with IVR systems and call center operations.

The annual base salary for this position ranges from $150,000-$170,000 The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include eligibility to earn commissions/bonus based on company and / or individual performance

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? Each life we positively impact makes our work worthwhile. By joining one of our field medical teams, you will partner with some of the most talented clinicians in the industry and be reminded why you chose a career in healthcare. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world.

Work Here Matters Everywhere | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.

400000756

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Refine Your Search

knowledge operations lead jobs in durham, nc

Knowledge Operations Lead

Director of Operations

Property Manager - Public Housing

Warehouse Associate - DUKE University

Warehouse Worker (10:00am Start Time)

Retail Operations Associate

Lead Receptionist

Property Manager - Affordable Housing

Claims Director

Project Manager

Business Development Manager - Clinical Trial Logistics (2260185)

Accessioning Team Lead

General Manager

Director of Financial Aid Information Services

Residential Superintendent

Filling Supervisor

Sales & Design Consultant

Event Planner & Catering Sales Specialist

Industrial Flooring Shop Supervisor

Salesforce Solutions Designing Expert

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