Top 5952 Microsoft d365 crm + copilot/ai functional lead, manager Jobs in Durham, Nc

ZVA AI Implementation Project Manager
Technical Source —Raleigh, NC
- Remote
- Mid-level
- Communication skills
Quick Apply
Microsoft D365 CRM OR AI/CoPilot Functional Lead, Senior Manager
PRICE WATERHOUSE COOPERS —Raleigh, NC
- $124,000 - $280,000 a year
- Bachelor's degree
- Fair chance
- In-person
- Paid holidays
- Health insurance
Microsoft D365 CRM or Copilot/AI Functional Lead, Senior Associate
PRICE WATERHOUSE COOPERS —Raleigh, NC
- $77,000 - $202,000 a year
- Azure
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Microsoft D365 CRM + Copilot/AI Functional Lead, Manager
PRICE WATERHOUSE COOPERS —Raleigh, NC
- $99,000 - $232,000 a year
- 8 years
- Bachelor's degree
- Continuous improvement
- Paid holidays
- Health insurance
D365 CRM or Copilot/AI Technical Lead - Manager
PRICE WATERHOUSE COOPERS —Raleigh, NC
- $99,000 - $232,000 a year
- 8 years
- Bachelor's degree
- Mentoring
- Paid holidays
- Health insurance
Microsoft D365 ERP OR AI/CoPilot Functional Solution Architect - Senior Manager
PRICE WATERHOUSE COOPERS —Raleigh, NC
- $124,000 - $280,000 a year
- Bachelor's degree
- Fair chance
- Training & development
- Paid holidays
- Health insurance
Environmental, Health & Safety Manager
REVERE SOUTH INC —Mebane, NC
- $81,800 - $107,500 a year
- Full-time
- 7 years
- Maintenance
- Experience equivalent to degree accepted
- Health savings account
- Health insurance
Quick Apply
Plumbing Supervisor
All American Heating, Air Conditioning, and Plumbing Inc. —Raleigh, NC
- From $100,000 a year
- Part-time
- Hybrid work
- Clean driving record
- Construction site
- Sales
- Paid holidays
- Health insurance
Quick Apply
Lead Board Certified Behavior Analyst BCBA
Bluebell ABA Therapy —Raleigh, NC
- $86,774 - $97,531 a year
- Part-time
- Hybrid work
- Management
- Children
- Travel
- Health insurance
- Dental insurance
Quick Apply
Sr. Civil/Commercial Project Manager
RNR Construction —Chapel Hill, NC
- $90,000 - $155,000 a year
- Full-time
- Hybrid work
- Background check
- Construction site
- 5 years
- Health insurance
- Paid time off
Quick Apply
4d
Electrical Project Manager
Wayne J. Griffin Electric, Inc —Durham, NC
- Full-time
- 5 years
- Computer literacy
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
6d
Plant Manager – Extrusion Manufacturing
MSW Pipe and Profile Systems Corp. —Creedmoor, NC
- $70,000 - $85,000 a year
- Full-time
- English
- Organizational skills
- In-person
Quick Apply
13d
Production and Materials Control Manager (PMC)
Voltage LLC —Timberlake, NC
- Full-time
- 7 years
- Oracle
- Ability to walk for extended periods
- Health savings account
- Relocation assistance
Quick Apply
Project Manager - Waste Water and Water Treatment
Cooper Tacia Management LLC —Raleigh, NC
- Full-time
- Civil engineering
- Construction site
- Pass drug screening
- Fuel card
- Paid holidays
Quick Apply
Legal Administrative Manager
Southern Environmental Law Center (SELC) —Chapel Hill, NC
- $84,000 - $95,700 a year
- Online Application
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Management
- Travel reimbursement
- Free parking
Project Manager - Heavy Civil & Marine Construction
Cooper Tacia Management LLC —Raleigh, NC
- Full-time
- Civil engineering
- Microsoft Excel
- 6 years
- Paid holidays
- Dental insurance
Quick Apply
FP&A Manager - AI Trainer
DataAnnotation —Durham, NC
- $50 - $60 an hour
- Part-time
- Remote
- English
- Master's degree
- Doctor of Philosophy
Quick Apply
Project Manager 3
METCON, INC. —Raleigh, NC
- Full-time
- Hospitality
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
Quick Apply
District Manager
InFocus Eyecare —North Carolina
- Up to $100,000 a year
- Full-time
- Up to 50% travel
- Mid-level
- 3 years
- Health insurance
- 401(k)
Quick Apply
Landcape Maintenance Crew Lead I
Arrowhead Building Company, LLC —Raleigh-Durham, NC
- $18 - $24 an hour
- Full-time
- Mid-level
- Residential
- Driver's License
- Health insurance
- Dental insurance
Quick Apply

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microsoft d365 crm + copilot/ai functional lead, manager jobs near durham, nc

ZVA AI Implementation Project Manager

Technical Source -
Raleigh, NC

Quick Apply

Job Details

Qualifications

Customer communication
Customer relationship building
Project documentation
Communication platforms
Managing clients in a customer support role
Issue tracking
Customer engagement
Collaborative technology platforms
Leading team collaboration initiatives
Customer support
Managing projects
Telephone systems
CRM system proficiency
Risk & issue management
Escalation handling
Cross-functional team management
Project stakeholder communication
Cross-functional communication
Progress tracking (project management tasks)
Client interaction via phone calls

Full Job Description

Job Title: CCaaS AI Implementation Project Manager
Team: Customer Experience / CCaaS & AI Deployments
Level: Mid-Level
Openings: 3

About the Company

We are a global leader in unified communications and customer experience solutions. Our platform powers video, voice, chat, and contact center capabilities for organizations of all sizes, helping them connect teams, engage customers, and deliver modern, AI-driven experiences across channels.

Our customer experience and CCaaS (Contact Center as a Service) offerings include AI-powered virtual agents and automation that help organizations streamline and improve customer interactions across phone, voice, and digital channels.

Role Summary

We are hiring three Mid-Level CCaaS AI Implementation Project Managers to support deployment projects for mid-market clients. These roles mirror the scope of our existing implementation project managers but are not senior program manager positions.

The emphasis is on customer-facing communication, coordination, and stakeholder management, rather than advanced or heavily technical project management. You will guide clients through AI and CCaaS implementation projects, ensuring clarity, alignment, and a smooth experience while working alongside technical deployment and engineering teams.

Ideal candidates have a Professional Services background, strong client-facing skills, and familiarity with phone/contact center or CCaaS projects, ideally from vendors such as Avaya, Genesys, RingCentral, 8x8, Five9, Gleen, Cognigy, Cisco, or similar environments.

Key Responsibilities

Client-Facing Project Coordination
- Serve as the primary day-to-day contact for mid-market customers during CCaaS and AI implementation projects.
- Lead regular customer touchpoints (status calls, check-ins, alignment meetings) to keep stakeholders informed and engaged.
- Clarify scope, timelines, and expectations, escalating risks or blockers to senior team members when needed.
Implementation Support (Non-Technical PM)
- Partner with deployment engineers and solution teams to understand implementation plans and communicate them clearly to customers.
- Track progress against key milestones and deliverables, ensuring internal and customer teams stay aligned.
- Help coordinate activities across customers, Professional Services, support, and other internal groups—without owning detailed resource scheduling or complex project plans.
Communication & Stakeholder Management
- Translate technical topics into business-focused updates for customer stakeholders.
- Capture customer decisions, risks, and action items, and ensure follow-through across all parties.
- Manage expectations around capabilities and timing, focusing on clear, proactive communication.
Professional Services Collaboration
- Work closely with Professional Services leadership and peers to apply standard methodologies and processes for mid-market implementations.
- Provide feedback from customers and projects to improve delivery practices and templates.
- Support light documentation needs (project summaries, status reports, high-level plans).
Tools & Systems
- Use Salesforce and other internal tools to track projects, activities, and customer information.
- Collaborate with teams using unified communications and contact center tooling, including AI-powered components.

Required Qualifications

Professional Services & Customer-Facing Experience
- Experience in a Professional Services, implementation, or customer success role managing or supporting deployment projects.
- Strong customer-facing skills: running calls, managing expectations, and handling escalations with professionalism.
Domain Experience (CCaaS / Contact Center)
- Familiarity with phone, contact center, or CCaaS projects (voice, IVR, routing, or customer support workflows).
- Background with one or more platforms or companies such as:
- - Avaya, Genesys, RingCentral, 8x8, Five9, Gleen, Cognigy, Cisco, or similar contact center/CX vendors.
Project Coordination Skills
- Experience coordinating mid-sized, cross-functional implementation projects, ideally in SaaS or cloud environments.
- Comfortable tracking milestones, risks, and issues—even if not acting as a highly technical or PMI-style project manager.
- Able to work from existing frameworks and templates rather than building complex PM methodologies from scratch.
Tools & Process Familiarity
- Experience with Salesforce or similar CRM tools.
- Familiarity with collaboration and communication tools commonly used in UCaaS/CCaaS environments.
- Comfortable working within established processes and using internal tools to document and track project activity.
Soft Skills
- Excellent verbal and written communication skills, especially for non-technical audiences.
- Strong relationship-building and stakeholder management capabilities.
- Organized, detail-conscious, and able to manage multiple mid-market projects at once.
- Collaborative, team-oriented mindset; comfortable working closely with technical and non-technical colleagues.

Ideal Background & Profile

3–7 years in project coordination, implementation project management, Professional Services, or customer-facing delivery roles in CCaaS, contact center, UCaaS, or CX.
Experience supporting deployments that include AI-powered or virtual agent components, even if not as a deep technical specialist.
Comfortable in a role where the focus is on communication, coordination, and client interaction, rather than detailed scheduling, advanced methodologies, or complex program management.
Motivated to grow within the CCaaS and AI implementation space, partnering closely with technical deployment teams to deliver successful customer outcomes.

Quick Apply

Refine Your Search

microsoft d365 crm + copilot/ai functional lead, manager jobs in durham, nc

ZVA AI Implementation Project Manager

Microsoft D365 CRM OR AI/CoPilot Functional Lead, Senior Manager

Microsoft D365 CRM or Copilot/AI Functional Lead, Senior Associate

Microsoft D365 CRM + Copilot/AI Functional Lead, Manager

D365 CRM or Copilot/AI Technical Lead - Manager

Microsoft D365 ERP OR AI/CoPilot Functional Solution Architect - Senior Manager

Environmental, Health & Safety Manager

Plumbing Supervisor

Lead Board Certified Behavior Analyst BCBA

Sr. Civil/Commercial Project Manager

Electrical Project Manager

Plant Manager – Extrusion Manufacturing

Production and Materials Control Manager (PMC)

Project Manager - Waste Water and Water Treatment

Legal Administrative Manager

Project Manager - Heavy Civil & Marine Construction

FP&A Manager - AI Trainer

Project Manager 3

District Manager

Landcape Maintenance Crew Lead I

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