Top 393 Client support specialist Jobs in Durham Nc

Admissions Coordinator & Authorization/UR Specialist
Joshua Tree Health —Apex, NC
- Full-time
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- Medical office experience
- HIPAA
- 3 years
Quick Apply
Hospitality Live AV Professionals
SBMG —Durham, NC
- $18 - $20 an hour
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North Carolina Certified Peer Support Specialist
B&D Integrated Health Services —Durham, NC
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- Part-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Driver's License
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Licensed Professional Counselor
Headway —Raleigh, NC
- Up to $120 an hour
- Remote
- Private practice
- Master's degree
- Senior level
Licensed Professional Counselor
Headway —North Carolina
- Up to $120 an hour
- Remote
- Private practice
- Master's degree
- Senior level
Sales Consultant (Arch Support Specialist)
The Good Feet Store —Raleigh, NC
- $60,000 - $80,000 a year
- Full-time
- High school diploma or GED
- Communication skills
- Entry level
- Health savings account
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Quick Apply
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Raleigh, NC
- From $18.50 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
Training and Support Specialist (BHJOB1435_35501)
Astyra Corporation —Raleigh, NC
- $20 - $24 an hour
- Contract
- Hybrid work
- Writing skills
- Research
- Mid-level
- Health insurance
- Dental insurance
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14h
Mainframe Monitoring Specialist (Night Shift, Thur-Mon)
CGI Group, Inc. —Durham, NC
- $62,900 - $139,300 a year
- Night shift
- Mid-level
- Office
- In-person
- Paid parental leave
- Paid holidays
14d
Financial Services Professional - Hybrid Remote (NC)
Bankers Life —Raleigh, NC
- $50,000 - $80,000 a year
- Full-time
- Hybrid work
- Office
- Communication skills
- Entry level
Quick Apply
Custom Sales Specialist
DSA Doors —Raleigh, NC
- Computer literacy
- Mid-level
- Office
- Health insurance
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22h
Senior Project Controls Specialist
Allied Staff Augmentation Partners, Inc. —Durham, NC
- $48 - $67 an hour
- Full-time
- 6 years
- Analysis skills
- In-person
- Disability insurance
- Health insurance
Quick Apply
18h
Human Resource Specialist
Insperity Support Services, L.P. —Raleigh, NC
- Full-time
- Customer service
- Mid-level
- 3 years
- Health insurance
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12d
Mission Critical - BIM / VDC Specialist
Adams Electric Company —Raleigh, NC
- $50,000 - $75,000 a year
- Construction site
- Computer literacy
- Computer skills
Quick Apply
Professional Driver Instructor
Chaney Enterprises —Durham, NC
- $60,000 - $75,000 a year
- Full-time
- CDL B
- Classroom
- Spanish
- Profit sharing
- Disability insurance
Quick Apply
6d
Electrical Quality Specialist
Adams Electric Company —Raleigh, NC
- $22 - $35 an hour
- On call
- Construction site
- Mid-level
- Analysis skills
Quick Apply
Brand Field Specialist
Dunlop Tires North America —North Carolina
- $74,984 - $87,838 a year
- Microsoft Outlook
- Marketing
- Merchandising
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Chapel Hill, NC
- $18.30 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
8d
Damage Specialist
Project Resources Group —Raleigh, NC
- $48,000 - $52,000 a year
- Overtime
- Hybrid work
- Ability to walk for extended periods
- Mid-level
- Analysis skills
- Mileage reimbursement
- Paid holidays
Quick Apply
Electrical Safety Specialist
Adams Electric Company —Raleigh, NC
- Microsoft Excel
- Microsoft Outlook
- Construction site
Quick Apply

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Admissions Coordinator & Authorization/UR Specialist

Joshua Tree Health
Apex, NC

Quick Apply

Job Details

Full-time

Qualifications

Appeals
Insurance verification
Medical office experience
Medical scheduling
Administrative experience
Medical administrative support
Pre-authorization review for utilization management
Organizational skills
Adolescents
Insurance claims appeal handling

Full Job Description

ABOUT THE ORGANIZATION We provide Intensive Outpatient (IOP) and Partial Hospitalization (PHP) programming for adolescents ages 10–17 in Apex, NC. We contract with BCBS NC, UnitedHealthcare/Optum, Aetna, and Cigna/Evernorth, and operate Ritten EMR with Availity and Waystar for authorizations and revenue cycle. Our team is small, fast-moving, and focused on making sure no clinically appropriate admission is lost to a process failure.

Job Overview
We are seeking a dynamic and detail-oriented Admissions Coordinator to join our teen mental health team. In this vital role, you will serve as the first point of contact for prospective patients, guiding them through the admissions process with enthusiasm and professionalism. Your energetic approach will help create a welcoming environment, ensuring smooth patient intake and administrative support to facilitate exceptional patient experiences. This paid position offers an exciting opportunity to contribute to a thriving healthcare setting while honing your skills in medical office operations. THE ROLE We need a sharp, self-directed UR/PA Coordinator who can own the authorization pipeline end-to-end — from initial submission through appeals — across our IOP and PHP service lines. This is not a data-entry role. You will work directly with our clinical and billing teams to ensure every active client has a valid, current authorization, and that no clinically appropriate admission is lost to a process failure.

Duties

Greet and assist patients, visitors, and staff with warmth and professionalism, establishing a positive first impression. Explain the benefit of IOP and our program offerings of DBT, CBT, polyvagal theory
Manage patient intake by collecting accurate personal, insurance, and medical information efficiently
Verify insurance details and coordinate with insurance providers to ensure proper coverage, deductibles, denials and experience with accounts receivables in RCM system
Schedule appointments, follow-up visits, and coordinate with medical staff to optimize patient flow
Maintain organized records of patient information, appointments, and admission documentation
Support medical administrative tasks such as data entry, filing, and correspondence
Collaborate with clinical teams to ensure all necessary documentation is complete for patient admissions

CORE RESPONSIBILITIES

Submit initial prior authorization requests for IOP and PHP admissions across BCBS NC, UHC/Optum, Aetna, and Cigna/Evernorth in a timely manner
Conduct concurrent review submissions at required intervals; document clinical justification aligned to medical necessity criteria and payer-specific guidelines
Track authorization status in Waystar and our internal authorization log; flag gaps and expiring auths proactively
Coordinate peer-to-peer calls between our Clinical Director and payer Medical Directors when initial requests are denied
Prepare and submit Level I and Level II appeals with supporting clinical documentation; maintain denial reason tracking
Liaise with Ritten EMR to ensure documentation supports authorization requests (treatment plans, group notes, assessments)
Communicate authorization updates to the clinical team and update Ritten accordingly
Maintain compliance with all HIPAA privacy and security standards in every communication and workflow
Generate weekly UR dashboard reports: auth approval rates, average turnaround time, denial rates by payer, and outstanding appeals

REQUIREMENTS Non-Negotiable

Minimum 3 years of UR/PA experience in behavioral health
Demonstrated experience working with commercial payers (BCBS, UHC/Optum, Aetna, or Cigna) — NC experience a plus
Working knowledge of medical necessity criteria for adolescent IOP/PHP levels of care
Proven ability to write clinical justification narratives that win authorizations and appeals
Comfortable operating independently in a remote environment with minimal supervision

Preferred Qualifications

Experience in Ritten EMR
Waystar / RCM platform familiarity
Availity portal proficiency
CPUR, CPHQ, or similar certification
Background in adolescent behavioral health or IOP/PHP clinical operations
Strong Google Sheets / Excel skills
Familiarity with ICD-10 and H-code billing

WORKING EXPECTATIONS

Availability: Must be reachable during core hours (8AM – 5PM ET, Mon–Fri) for time-sensitive auth requests and peer-to-peer coordination
Turnaround: Initial authorization submissions completed within 24 hours of referral; concurrent reviews submitted no later than 48 hours before current auth expiration
Communication: Weekly status update via our internal platform; escalation of urgent denials within 2 business hours
Tools: Must have reliable internet, HIPAA-compliant workstation, and ability to access web-based portals (Ritten, Waystar, Availity, payer portals)
BAA: Must be willing to sign a Business Associate Agreement prior to start

HOW TO APPLY Submit a proposal that directly addresses the following. Generic cover letters will not be reviewed.

Describe your experience submitting prior authorizations for IOP or PHP programs — which payers, what volume, and what your approval rate was.
Walk us through how you handle a concurrent review denial from a payer. What is your process?
Have you worked with Ritten or Waystar? If so, describe specifically how you used each platform in a UR context.
What does your current availability look like, and how many active clients or accounts can you manage simultaneously?

Join us as an Admissions Coordinator & Insurance Verfications and be part of a passionate team dedicated to delivering outstanding healthcare experiences. Your energy, attention to detail, and commitment will make a meaningful difference in the lives of our patients while advancing your career in the medical administrative field.

Work Location: Hybrid remote in Apex, NC 27502

Quick Apply

Refine Your Search

client support specialist jobs in durham nc

Admissions Coordinator & Authorization/UR Specialist

Hospitality Live AV Professionals

North Carolina Certified Peer Support Specialist

Licensed Professional Counselor

Licensed Professional Counselor

Sales Consultant (Arch Support Specialist)

Bilingual Customer Service Specialist (Spanish)

Training and Support Specialist (BHJOB1435_35501)

Mainframe Monitoring Specialist (Night Shift, Thur-Mon)

Financial Services Professional - Hybrid Remote (NC)

Custom Sales Specialist

Senior Project Controls Specialist

Human Resource Specialist

Mission Critical - BIM / VDC Specialist

Professional Driver Instructor

Electrical Quality Specialist

Brand Field Specialist

Bilingual Customer Service Specialist (Spanish)

Damage Specialist

Electrical Safety Specialist

I want to receive the latest job alert for client support specialist in durham nc

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