Top 11 Call center quality analyst Jobs in East Lansing, Mi

Board Certified Behavior Analyst (BCBA)
Heartland Center for Autism —Laingsburg, MI
- From $100,000 a year
- Full-time
- Hybrid work
- Management
- Mid-level
- Master's degree
- Health insurance
- Dental insurance
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Board Certified Behavior Analyst (BCBA)

Heartland Center for Autism -
Laingsburg, MI

Quick Apply

Job Details

Full-time
From $100,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Leadership training provided
Vision insurance
Flexible schedule
Life insurance

Qualifications

Behavior Intervention Plan (BIP)
Program design
Crisis management
Team leadership
Master's degree
Licensed Behavior Analyst
Board Certified Behavior Analyst

Full Job Description

About Heartland Center for Autism

Transformation Starts at the Heart

Heartland Center for Autism is treatment program serving youth ages 6–17 with Autism Spectrum Disorder (ASD)

We are currently seeking a BCBA Clinical Supervisor to join our clinical leadership team. This role is ideal for a BCBA who enjoys hands-on clinical leadership, staff mentorship, and program development in a stable, in-person setting.

No travel

No evenings

No weekends
No minimum billable hours
No reassessment quotas

Role Overview

The BCBA Clinical Supervisor serves as a key clinical leader supporting behavioral programming, staff training, and treatment integrity. This position works closely with the Executive Clinical Director to ensure high-quality care, staff accountability, and positive outcomes for residents.

This role balances direct clinical oversight with staff coaching and leadership, making it well-suited for BCBAs who want impact without excessive administrative or billing pressure.

Key Duties & Responsibilities

Develop, review, and update individualized Behavior Intervention Plans (BIPs)
Conduct behavioral assessments and ongoing clinical evaluations
Supervise and mentor Direct Care Professionals and Behavior Technicians
Monitor treatment fidelity and provide guidance as needed
Lead and support clinical on-boarding and ongoing staff training
Collaborate with leadership on clinical programming and service quality
Provide performance feedback and participate in staff evaluations
Ensure accurate data collection and documentation practices
Train staff on behavior plans, interventions, and documentation standards

Required Qualifications

Master’s degree in Applied Behavior Analysis or a related discipline
Active BCBA certification through the BACB
Current Michigan Behavior Analyst license
Experience writing BIPs, and behavior programs
Strong leadership, communication, and decision-making skills
Ability to manage crises calmly and effectively
Organized, self-directed, and collaborative work style

Compensation & Benefits

Competitive salary commensurate with experience
Quarterly incentive opportunity tied to performance and outcomes
401(k) retirement plan
Medical, dental, and vision insurance
Life insurance
Paid Time Off
Leadership/Growth Opportunities - Heartland prioritize internal promotions and provide the leadership training to support the growth
Reimbursement for External CEUs
Flexible scheduling options- No evenings - No weekends
Supportive, team-oriented work environment
No travel
Some Tel-Health options
Remote indirect work as needed
Small caseload <13
On call bonus structure

Why Work at Heartland?

At Heartland, BCBAs are valued as leaders, mentors, and clinicians—not just billable providers. You’ll have the opportunity to focus on quality care, staff development, and meaningful outcomes, all within a collaborative leadership culture that prioritizes integrity and growth.

If you’re looking for a BCBA role where your expertise truly shapes lives and programs, we encourage you to apply.

Job Type: Full-time

Pay: From $100,000.00 per year

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: Hybrid remote in Laingsburg, MI 48848

Quick Apply

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call center quality analyst jobs in east lansing, mi

Board Certified Behavior Analyst (BCBA)

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