Top 301 Director, operations learning & development and quality programs Jobs in East Lansing, Mi

Director, Operations Learning & Development and Quality Programs
Jackson National Life Insurance Company —Lansing, MI
- Full-time
- Office
- Analysis skills
- Education
Director of Learning Design and Practice (PK-12)
Lansing School District —Lansing, MI
- $107,234.00 - $116,326.32 a year
- Multiple hires
- School experience
- Classroom
- Ability to walk for extended periods
Quick Apply
IT Director
WIELAND —Lansing, MI
- $125,000 - $175,000 a year
- Full-time
- Computer Science
- Construction site
- 5 years
- Health savings account
- Health insurance
Quick Apply
9d
Site Director at Morrice Elementary - New Business!
KinderCare Learning Companies —Morrice, MI
- Up to $23 an hour
- Full-time
- Classroom
- 1 year
- Elementary school
- Health savings account
- Health insurance
1d
Center-Based Board Certified Assistant Behavior Analyst (Bcaba)
Centria Autism —Lansing, MI
- $70,000 - $80,000 a year
- Full-time
- Mid-level
- Clinic
- Continuing education credits
- Employee assistance program
Quick Apply
Field Director
The Outreach Team —Lansing, MI
- $1,146 - $1,412 a week
- Temporary
- Inventory management
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
12d
Area Support Director
Xanitos Inc —Lansing, MI
- Hospital
- Customer service
- Public speaking
- Wellness program
- Paid jury duty
Quick Apply
Senior KOL Strategy and Engagement Manager
PROCEPT BioRobotics Corporation —Lansing, MI
- Full-time
- Marketing
- 8 years
- Bachelor's degree
- Opportunities for advancement
Quick Apply
EVS Assistant Director
Xanitos Inc —Lansing, MI
- Hospital
- Inventory management
- Customer service
- Wellness program
- Paid jury duty
Quick Apply
5d
Director of Nursing- Ambulatory Surgical Center
Michigan Surgical Center —East Lansing, MI
- $91,520 - $108,640 a year
- Full-time
- Background check
- Nursing
- Surgery
- Health insurance
- Dental insurance
Quick Apply
Unit Manager (RN)
Medilodge of Campus Area —East Lansing, MI
- CPR Certification
- Nursing
- RN License
- Health savings account
- Loan repayment program
Quick Apply
3d
Health and Wellness Director
Brookdale Senior Living Inc. —Haslett, MI
- $75,830 - $96,600 a year
- Full-time
- LVN
- RN License
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Part Time Medical Director and Attending Physician
Theoria Medical —Ovid, MI
- Part-time
- Medicine
- Skilled nursing facility
- Criminal background check
- Disability insurance
- Relocation assistance
Quick Apply
Elementary Site Director *$1,000 Bonus!* (M-F)
Champions at KinderCare Learning Companies —Morrice, MI
- $24 - $25 an hour
- Part-time
- Mid-level
- Experience working with children
- 21 years or older
- Paid holidays
- Health insurance
Quick Apply
2d
ASST DIR, DINING SERVICES - Portland Public Schools, MI
Chartwells K12 —Portland, MI
- $50,000 - $55,000 a year
- Full-time
- Background check
- School experience
- Microsoft Outlook
- Commuter assistance
- Paid parental leave
Quick Apply
4d
Michigan History Day Manager
Historical Society of Michigan —Lansing, MI
- $36,000 - $38,000 a year
- Weekends as needed
- School experience
- Microsoft Excel
- Management
- Health insurance
- Dental insurance
Quick Apply
Finance Director
Robert Half —Lansing, MI
- $130,000 - $160,000 a year
- 7 years
- Finance
- Bachelor's degree
- Disability insurance
- Dental insurance
Quick Apply
4d
Childcare Center Director
ABC Academy —Lansing, MI
- $55,000 - $60,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
5d
Site Director at Morrice Elementary
KinderCare Education —Morrice, MI
- Full-time
- Classroom
- Customer service
- Computer literacy
- Health insurance
- Dental insurance
2d
Site Director at Morrice Elementary
KinderCare Education —Morrice, MI
- Full-time
- Classroom
- Customer service
- Computer literacy
- Health insurance
- Dental insurance
2d

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Director, Operations Learning & Development and Quality Programs

Jackson National Life Insurance Company -
Lansing, MI

Apply Now

Job Details

Full-time

Qualifications

E-learning (training delivery method)
Content development
Instructor-led training (training delivery method)
Online training platform teaching experience
Developing new training programs
Remote training
Educational content composition projects

Full Job Description

If you are an internal associate, please login to Workday and apply through Jobs Hub.

Job Purpose

The Director of Operations Learning & Development and Quality Programs provides strategic leadership and oversight for the following functions: learning and development, quality assurance, knowledge management, and executive customer service support, ensuring training design, delivery, and quality standards align with business and department objectives. This individual serves as a continuous improvement feedback loop, drawing insights from various quality results and partnering with leaders and engineers to make improvements to training, quality programs, processes, and technology, including ways and means to effectively garner associate engagement. The Director is responsible for developing and maintaining an effective training and associate development model that equips Operations associates with the skills, knowledge, and resources required to deliver accurate and timely service to customers.

Essential Responsibilities

Develops and executes the Operations Learning & Development and Quality program strategy in partnership with senior Operations leadership, creating a portfolio of learning and development resources that support and align with business objectives.
Develops and leads associates, creating effective trainers with strong knowledge of the business and adult learning principles.
Leads a team of professionals focused on producing effective learning experiences that strengthen associate skills and ensure operational excellence.
Partners with leadership to review training impacts, evaluate customer interactions, identify needs or areas of opportunity, and implement program enhancements.
Responsible for the oversight of the development of standard operating procedures (SOPs) that align processes and goals with enterprise standards.
Partners with the Command Center in the scheduling, coordination, and the execution of the data driven training plan.
Collaborates with other business units across the enterprise to ensure consistency and improve quality in our processes.
Evaluates existing training resources and practices and implements updates to ensure continued compliance with state and federal regulations.
Investigates industry related technologies and tools and recommends system optimizations to improve service levels and gain efficiencies.
Leverages AI to continually improve learning and development content, programs, strategies, and standards.
Accountable for staff management activities, including hiring, performance management/evaluations, salary reviews, disciplinary actions, and terminations.
Responsible for departmental budget planning, monitoring, and resource allocation to ensure alignment with organizational objectives.
Oversees the metrics and outcomes from the Learning & Development and Quality programs, including Service Experience and Escalations.

Other Duties

Performs other duties and/or projects as assigned.

Knowledge, Skills and Abilities

Exceptional communication, presentation, and interpersonal skills with the ability to communicate professionally and effectively across all levels of the organization and with external customers as required. Strong ability to influence and negotiate.
Excellent collaboration skills with the ability to build and maintain effective partnerships with internal and external stakeholders.
Proven leadership skills with the ability to manage and develop staff through coaching, training, and support.
Expert knowledge of adult learning techniques, instructional design and delivery, blended learning methodologies, and industry best practices.
Strong knowledge of and/or aptitude to obtain proficient knowledge of skills and business rules, which may include proficiency with:
- Jackson's administrative systems
- Products
- Processes
Strong proficiency and/or ability to master all job-related software, which include a variety of technology-based applications.
Strong knowledge of Microsoft Office applications, such as Excel, Word, SharePoint, PowerPoint, Teams, Power BI, and Access.
Strong analytical skills with the ability to interpret data and leverage those insights into training and quality programs.
Excellent organizational skills with the ability to multitask, delegate, and prioritize tasks and projects to meet deadlines in a fast-paced environment.
Excellent business acumen and customer mindset, allowing for service driven process and technical recommendations to exceed customer expectations.
Superior change management skills with a proven ability to lead change initiatives and communicate in a positive manner.
Demonstrated ability to develop and implement process enhancements, including technology and performance.
Results-oriented with the ability to deliver within a fast-paced, execution-oriented environment.
Strong continuous improvement capabilities, especially as it relates to partnering with individuals outside of their span of control.

Qualifications

Bachelor's Degree in Management, Training, Education, or a related field required.
Advanced Degree preferred.
8+ years of training design and delivery experience required, preferably within the financial services industry .
Previous management experience required. Senior level management experience preferred.
Experience delivering training virtually and in-person required.

Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.

Apply Now

Refine Your Search

director, operations learning & development and quality programs jobs in east lansing, mi

Director, Operations Learning & Development and Quality Programs

Director of Learning Design and Practice (PK-12)

IT Director

Site Director at Morrice Elementary - New Business!

Center-Based Board Certified Assistant Behavior Analyst (Bcaba)

Field Director

Area Support Director

Senior KOL Strategy and Engagement Manager

EVS Assistant Director

Director of Nursing- Ambulatory Surgical Center

Unit Manager (RN)

Health and Wellness Director

Part Time Medical Director and Attending Physician

Elementary Site Director $1,000 Bonus! (M-F)

ASST DIR, DINING SERVICES - Portland Public Schools, MI

Michigan History Day Manager

Finance Director

Childcare Center Director

Site Director at Morrice Elementary

Site Director at Morrice Elementary

I want to receive the latest job alert for director, operations learning & development and quality programs in east lansing, mi

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Job Purpose

Essential Responsibilities

Other Duties

Knowledge, Skills and Abilities

Qualifications

Bachelor's Degree in Management, Training, Education, or a related field required.

Advanced Degree preferred.

8+ years of training design and delivery experience required, preferably within the financial services industry .

Previous management experience required. Senior level management experience preferred.

Experience delivering training virtually and in-person required.

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