Top 8 Manager customer service Jobs in Edenton, Nc

Client Manager - Customer Service Representative
Highstreet Insurance & Financial Services – North Piedmont Branch —Windsor, NC
- $40,000 - $55,000 a year
- Full-time
- Spanish
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
FT Assistant Manager Customer Service
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- Full-time
- Sales
- Merchandising
- Mid-level

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Client Manager - Customer Service Representative

Highstreet Insurance & Financial Services – North Piedmont Branch -
Windsor, NC

Quick Apply

Job Details

Full-time
$40,000 - $55,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Opportunities for advancement
Flexible schedule
Life insurance

Qualifications

Teamwork
Customer service
Account development
Property & Casualty License
High school diploma or GED
Cross-selling
Property casualty insurance
Account management
Time management

Full Job Description

About Us: Highstreet Insurance & Financial Services – North Piedmont Branch is a leading insurance agency dedicated to providing exceptional coverage and personalized service to our clients. We are an independent agency offering a wide range of products to meet the diverse needs of our customers. Our team is committed to delivering outstanding customer experiences, ensuring that each client receives the attention and coverage they deserve.

Position Overview: We are seeking a dynamic and customer-focused Client Manager - Customer Service Representative to join our team. The ideal candidate will have a strong background in personal lines insurance and a passion for delivering consultative service to existing clients. In this role, you will manage client accounts, process policy changes, identify coverage gaps, and recommend cross-sell and upsell opportunities that align with each client's needs. You will play a key role in client retention by providing personalized insurance solutions. This position is relationship-focused and does not involve cold calling.

Responsibilities:

Provide excellent customer service to new and existing clients
Assist clients with policy changes, renewals, billing questions, certificates, claims support, and coverage questions
Process endorsements, cancellations, reinstatements, and other policy servicing requests
Maintain accurate client records and documentation within agency management systems
Communicate with insurance carriers regarding underwriting, policy updates, and client needs
Review policies for accuracy and ensure timely follow-up on outstanding items
Support producers/agents with account management and retention efforts
Help identify cross-sell and coverage opportunities when appropriate
Respond to client inquiries via phone, email, and in person in a professional and timely manner
Assist in delivering a positive and seamless customer experience from start to finish
Stay current on agency procedures, carrier guidelines, and insurance products

Qualifications:

Previous customer service or insurance experience preferred
Property & Casualty insurance license (required)
Strong communication and interpersonal skills
Excellent organizational and time management abilities
Ability to multitask and prioritize in a fast-paced environment
Detail-oriented with strong problem-solving skills
Proficient in Microsoft Office and comfortable learning agency management systems
Positive attitude and team-player mentality

Preferred Skills:

Experience in an independent insurance agency environment
Knowledge of personal lines insurance
Experience with Applied Epic, AMS360, or similar agency systems preferred
Ability to build rapport and maintain long-term client relationships

Schedule:

Full-time
Monday–Friday
Close 12:30-1:30 daily for lunch.

Work Location:

In-office / Hybrid / Remote

Why Join Us:

Competitive salary and benefits package.
Opportunities for professional growth and advancement.
Collaborative and supportive team environment.
Commitment to work-life balance and employee well-being.

If you are a dedicated insurance professional who is passionate about delivering
exceptional customer experiences and driving business growth, we encourage you
to apply for this exciting opportunity. Join our team and become a trusted
advisor to our valued clients. Apply now!

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance

Education:

High school or equivalent (Required)

Experience:

Customer Service: 1 year (Required)
Insurance: 1 year (Required)

Language:

Spanish (Preferred)

License/Certification:

Property & Casualty License (Required)

Work Location: In person

Quick Apply

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manager customer service jobs in edenton, nc

Client Manager - Customer Service Representative

FT Assistant Manager Customer Service

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