Top 235 Call center Jobs in Edina, Mn

Service Desk Analyst 1
Netrio —Golden Valley, MN
- $50,000 - $60,000 a year
- Entry level
Quick Apply
Collections Agent
Radius Global Solutions —Edina, MN
- Full-time
- Bilingual
- Computer literacy
- High school diploma or GED
- Paid training
- Paid holidays
Wellbeing Specialist - Behavioral Health
Optum —Minnetonka, MN
- $20 - $36 an hour
- Overtime
- Remote
- 18 years or older
- Pass drug screening
- 3 years
- Paid training
- Flexible schedule
Evening Call Center Specialist I
Lunds & Byerlys —Saint Louis Park, MN
- $18 - $21 an hour
- Part-time
- Mid-level
- High school diploma or GED
- Organizational skills
- Dental insurance
- Tuition reimbursement
5d
Call Center Associate
Regions Hospital —Saint Paul, MN
- $20.27 an hour
- Part-time
- Sales
- Hospital
- 1 year
Dispatcher
North Memorial Healthcare —Brooklyn Center, MN
- $28.78 - $44.57 an hour
- Weekends as needed
- BLS Certification
- High school diploma or GED
- Children
- Health insurance
- Tuition reimbursement
Switchboard/Contact Center
Fairview Health Services —Saint Paul, MN
- $20.83 - $29.40 an hour
- Full-time
- Windows
- Typing
- Medical terminology
- Free parking
- Paid training
Security Operations Center Dispatcher
Allina Health System —Minneapolis, MN
- $24.62 - $33.74 an hour
- 8 hour shift
- Associate's degree
- Entry level
- Disability insurance
- Health insurance
5d
Telephonic Interviewer - A
illumifin —Eden Prairie, MN
- From $16 an hour
- Monday to Friday
- Remote
- Computer literacy
- Basic math
- High school diploma or GED
- Work from home
Customer Contact Center Rep | Flex
Allianz —Minneapolis, MN
- $43,000 - $47,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Research
- Office
- Health savings account
- Health insurance
Medical Receptionist - Oncology
Park Nicollet Clinics —Saint Louis Park, MN
- $20.13 - $30.19 an hour
- Full-time
- Ability to sit for extended periods
- Typing
- Medical terminology
- Health insurance
- Dental insurance
3d
Customer Service Specialist
Scott County, MN —Shakopee, MN
- $27.37 - $41.06 an hour
- Overtime
- Microsoft Word
- Background check
- Microsoft Outlook
10d
Switchboard Operator
Methodist Hospital —Saint Louis Park, MN
- $20.13 - $30.19 an hour
- Full-time
- Hospital
- 1 year
- Entry level
- Health insurance
- Dental insurance
Directional Drill Operator -Telecommunications
Universal Services —Fridley, MN
- $25 - $35 an hour
- Weekends as needed
- Construction site
- CDL A
- Mid-level
Quick Apply
Inside Sales Representative/Outbound
Simply Staffing Solutions, LLC —Minneapolis, MN
- $50,926.76 - $65,000.00 a year
- Full-time
- Background check
- English
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
5h
Customer Service Associate Licensed
Wells Fargo —Minneapolis, MN
- $67,000 a year
- Full-time
- Background check
- Research
- Continuous improvement
- Commuter assistance
- Disability insurance
Quick Apply
7d
Customer Service/Collector
AscensionPoint Recovery Services —Coon Rapids, MN
- $18 - $21 an hour
- 8 hour shift
- Spanish
- Customer service
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
Service Dispatch Specialist I
Securitas Technology —Bloomington, MN
- $17.31 - $19.23 an hour
- On call
- Microsoft Word
- Microsoft Excel
- High school diploma or GED
- Paid training
- Paid holidays
Sales & Business Development Representative
Stairs Delivered —Farmington, MN
- $50,000 - $175,000 a year
- Full-time
- Hybrid work
- English
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
11d
Customer Service/Collector
AscensionPoint Recovery Services —Saint Louis Park, MN
- $18 - $21 an hour
- 8 hour shift
- Spanish
- Customer service
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply

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Service Desk Analyst 1

Netrio -
Golden Valley, MN

Quick Apply

Job Details

$50,000 - $60,000 a year

Qualifications

Technical support via phone
Phone communication
Technical documentation
Managing clients in a customer support role
Phone triage
Client interaction via phone calls

Full Job Description

Service Desk Analyst 1

FLSA Status:

Non-Exempt

Technical Services

Reports To:

Director of Service Desk

JOB SUMMARY

The Service Desk Analyst 1 position will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable for creating, updating and resolving technical service requests from customers and with speed and precision. This role is on the front line for Reactive client requests, handling with a high level of accuracy and customer satisfaction.

Reactive ticket work focus of triaging support calls/emails/alerts, first call resolution on level 0 and level 1 issues and on-going collaboration with other members of Netrio’s technical team when appropriate. Proactive ticket work focuses of performing routine maintenance/monitoring tasks, service support tasks and tasks as directed.

KEY RESPONSIBILITIES

Provide phone support for helpdesk calls.
Efficiently triage and resolve service requests, minimizing errors and reducing time per service request.
Collaborate with peers and technical staff to ensure first-call completion.
Consistently meet remote support response standards on a day-to-day basis.
Ensure customer satisfaction by confirming the resolution of each service request after completion.
Work with peers and technical staff to facilitate the transition of work to the appropriate team.
Follow documented procedures and identify gaps in documentation, requesting new documentation to bridge any gaps.
Create service requests when monitoring reveals the need for technical intervention or correction, and triage based on severity.
Deploy and maintain managed service offerings for client networks.
Proactively maintain client networks remotely, in accordance with documented standards.

KEY COMPETENCIES

Customer Focus

Provide clear communication and resolution regarding service requests to ensure customer satisfaction.

Collaboration

Work effectively with peers and technical teams to ensure smooth workflow and issue resolution.

Continuous Improvement

Identify gaps in documentation and processes to enhance efficiency and service delivery.

Attention to Detail

Accurately manage and document service requests, ensuring proper tracking and resolution.

Time Management

Efficiently manage multiple service requests while ensuring timely resolutions and meeting performance metrics.

QUALIFICATIONS

Required:

Recently completed an IT training program and/or actively pursuing a 2 or 4-year degree in an IT-related field.
Ability to triage technical support calls in a call center environment.
Strong customer service skills with the ability to communicate technical information clearly to non-technical customers.
Ability to work quickly and accurately with strong attention to detail.
Ability to follow written procedures and document work thoroughly.

Preferred:

Experience in technical support or service request management in a remote support environment.
Familiarity with client network management and monitoring tools.

WORK ENVIRONMENT + BENEFITS

Netrio offers a hybrid work environment, prioritizing work-life balance, continuous learning, and a supportive team culture. We invest in our people by providing comprehensive benefits, including:

Competitive salary and bonus structure.
Comprehensive benefits package
Wellness programs and professional development opportunities.

The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.

Quick Apply

Refine Your Search

call center jobs in edina, mn

Service Desk Analyst 1

Collections Agent

Wellbeing Specialist - Behavioral Health

Evening Call Center Specialist I

Call Center Associate

Dispatcher

Switchboard/Contact Center

Security Operations Center Dispatcher

Telephonic Interviewer - A

Customer Contact Center Rep | Flex

Medical Receptionist - Oncology

Customer Service Specialist

Switchboard Operator

Directional Drill Operator -Telecommunications

Inside Sales Representative/Outbound

Customer Service Associate Licensed

Customer Service/Collector

Service Dispatch Specialist I

Sales & Business Development Representative

Customer Service/Collector

I want to receive the latest job alert for call center in edina, mn

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