Top 21 Help desk Jobs in Edwards, Ca

Program Success Associate (West Coast Only)
Tuition.io, Inc. —California
- $21.64 - $26.44 an hour
- Overtime
- Remote
- Background check
- Spanish
- Google Workspace
- Health savings account
- Health insurance
Quick Apply
IT Specialist II - Job# 129
North Los Angeles County Regional Center —Lancaster, CA
- $37.63 - $53.15 an hour
- 8 hour shift
- Computer science
- Azure
- Computer Science
- Paid holidays
- Disability insurance
Quick Apply
4d
Tier II Technical Support Specialist
SMS DATA PRODUCTS GROUP, INC —Edwards, CA
- Full-time
- Mid-level
- 3 years
- Communication skills
Quick Apply
13d
Tier II High-End Windows Technical Support
SMS DATA PRODUCTS GROUP, INC —Edwards, CA
- Full-time
- 3 years
- Analysis skills
- Senior level
Quick Apply
11d
IT Service Delivery Analyst II (Test)
Impulse Space —Mojave, CA
- $35 - $40 an hour
- Full-time
- Windows
- Scripting
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Training Facilitator II
JT4 LLC —Edwards, CA
- $80,000 - $100,000 a year
- Microsoft Outlook
- Writing skills
- Mid-level
- Health savings account
- Disability insurance
Program Success Associate (Canadian French/ English Bilingual - West Coast)
Tuition.io, Inc. —California
- $21.64 - $26.44 an hour
- Overtime
- Remote
- Background check
- Google Workspace
- Salesforce
- Health savings account
- Health insurance
Quick Apply
Program Success Associate (Canadian French/ English Bilingual - East Coast)
Tuition.io, Inc. —California
- $21.64 - $26.44 an hour
- Overtime
- Remote
- Background check
- Google Workspace
- Salesforce
- Health savings account
- Health insurance
Quick Apply
Electronic Warfare Fleet Liaison
General Dynamics Information Technology —California
- $85,000 - $115,000 a year
- Bachelor of Science
- Mid-level
- Office
- Paid time off
- 401(k) matching
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Lancaster, CA
- $18.46 - $27.69 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Lead OT Field Technician
Terra-Gen Operating Company LLC —Mojave, CA
- $110,000 - $120,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Paid holidays
- Disability insurance
Remote Mortgage Loan Officer Build Your Book With Real Support
Satori Mortgage —Lancaster, CA
- $50,000 - $250,000 a year
- Full-time
- Remote
- Google Workspace
- 11+ years
- Business development
- Opportunities for advancement
- Flexible schedule
Quick Apply
8d

Discover related jobs

Based on your search for help desk jobs.

Data Center Technician
HCL Technologies Limited - Business Services —Victorville, CA
*Familiarity of IT-OT systems (SCADA, PLC, HMI), industrial networking, Windows-based engineering workstations. *. Adhering to SLAs agreed in the Scope.
$45,000 - $79,000 a year
Quick Apply
IT Systems Support Specialist (AS400/ Windows)
DKKD Staffing —Santa Clarita, CA
Monitor and test all conference room components and functionalities at all sites on a frequent basis. Diagnose & document complex technical problems escalated…
$27 - $32 an hour

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply
3h
Senior Help Desk Technician
Columbus Ohio —New Albany, OH
Must have a valid driver’s license and a clear driving record. Valid driver’s license required. Respond to help desk tickets by phone, email, and remote support…
$45,000 - $47,500 a year
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for help desk in edwards, ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk jobs near edwards, ca

Liaison jobs in California

Program Associate jobs in California

Loan Officer jobs in Lancaster, CA

Senior It Specialist jobs in New Jersey

Senior It Specialist jobs in Portsmouth, VA

Senior It Specialist jobs in San Antonio, TX

Discovery Senior Living jobs in Florida

Senior It Specialist jobs in Alamance County, NC

Senior Living jobs in Chicago, IL

Director It jobs in Remote

Veteran Military Peer Support Specialist jobs in California

Liaison jobs in Chattanooga, TN

Medical Liaison jobs in Las Vegas, NV

Community Liaison jobs in Denver, CO

Community Liaison jobs in San Diego, CA

Medical Science Liaison jobs in Chicago, IL

Remote Medical Liaison jobs in Texas

School Homeless Liaison jobs in Texas

Learning And Development Facilitator jobs in Rosemont, IL

Community Economic Development Internship jobs in Boston, MA

Program Success Associate (West Coast Only)

Tuition.io, Inc.
California

Quick Apply

Job Details

Full-time
$21.64 - $26.44 an hour

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Professional development assistance
Life insurance

Qualifications

Software troubleshooting
Customer service
Call center experience
English
Bachelor's degree
Zendesk
Ticketing system technical support
Time management

Full Job Description

The Role & Responsibilities

Tuition.io’s Program Success (Customer Support) department is growing and we are looking to add another exceptional associate to the team to assist with providing support for our new Tuition Assistance software platform. This is a diverse, fast-paced customer support/call center style role including the following responsibilities:

This Opening Is Only Available to Candidates in PST or MT Time Zones
Deliver high quality customer support to end users of the Tuition.io platform through email, phone and online chat.
Develop operational knowledge of Tuition.io’s proprietary educational benefits platform.
Ensure end user support issues are resolved both completely and timely.
Troubleshoot platform-related issues as appropriate, suggesting ways to improve the experience of our users as well as our software platform.
This is a full-time role requiring 40 hours/week with occasional overtime hours as needed. There may also be opportunities for weekend shifts of 3 hours on Saturday and/or Sundays.
This is a remote role for the PST or MT time zones that reports to the Director of Program Success who is based in Los Angeles, CA.
Training for this role will start from 6:00am PST and will end at 2:30 pm PST as training will be conducted by our Director and Team Lead who are located on the West Coast.
Training is expected to take 4 weeks.
Once fully trained, this role will start at 8:30 am PST and will end at 5 pm PST. This start/end time cannot be changed.

Qualifications of Our Ideal Candidate:

2+ years of previous customer service experience in a tech start-up environment utilizing internal software platforms or 3+ years customer service/call center experience for a software provider requiring software troubleshooting with platform users.
1+ years experience using web-based support platforms (Zendesk, Freshdesk, Desk.com, etc.)
High level understanding of software troubleshooting and browser based software
Excellent verbal and written communication skills
Empathetic and a good listener
Strong customer advocate who goes the extra mile
Team player
Organized and resourceful with great time-management skills
Ability to manage multiple support channels including email tickets, live chat, and phone
Ability to learn and master new processes and procedures
Ability to thrive in a fast paced environment with rapidly changing priorities
High level of attention to detail and great problem solving skills
Bachelor’s degree

Bonus Points

Knowledge of Student Loans
Knowledge of Tuition Reimbursement or other educational benefits
Familiarity with modern workplace software such as Salesforce, Google Workspace, etc
Bilingual in English/Spanish or French/English

About Tuition.io

Tuition.io is a well-funded, rapidly growing company based in San Mateo, California with an additional office in Los Angeles, California. Founded in 2012, Our mission is to help employers attract, retain and upskill their workforces by providing a comprehensive range of education assistance benefits to their employees. Our services allow employers to help address two main issues: a) the increasing costs of higher education, and b) the $1.7 trillion student loan crisis in the US, while improving the financial wellbeing of their employees. We are the leading provider of education assistance benefits that are enabled through a fully integrated product suite. Please see www.tuition.io for an overview of our company.

Job Type: Full-time

Pay: $21.64 - $26.44 per hour

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Vision insurance

People with a criminal record are encouraged to apply

Education:

Bachelor's (Required)

Experience:

Zendesk: 1 year (Required)
Call center: 2 years (Required)
tech start-up: 2 years (Required)

Work Location: Remote

Quick Apply

Refine Your Search

help desk jobs in edwards, ca

Program Success Associate (West Coast Only)

IT Specialist II - Job# 129

Tier II Technical Support Specialist

Tier II High-End Windows Technical Support

IT Service Delivery Analyst II (Test)

Training Facilitator II

Program Success Associate (Canadian French/ English Bilingual - West Coast)

Program Success Associate (Canadian French/ English Bilingual - East Coast)

Electronic Warfare Fleet Liaison

Seasonal, Operations Technical Specialist (Part Time)

Lead OT Field Technician

Remote Mortgage Loan Officer Build Your Book With Real Support

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for help desk in edwards, ca

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected