Top 161 Guest services mgr Jobs in Egg Harbor Township, Nj

Guest Services Mgr
Courtyard Atlantic City —Atlantic City, NJ
- $50,000 - $55,000 a year
- Word processing
- Mid-level
- Windows
VIVAMEE Hospitality | HR Generalist
VIVAMEE SHARED SERVICES —Egg Harbor Township, NJ
- $62,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Presentation skills
Quick Apply
Customer Success Manager
Modus Closing —Ocean City, NJ
- $27 - $30 an hour
- Hospitality
- Inventory management
- Writing skills
- Paid holidays
- Disability insurance
Member Services Representative-Part Time 5pm-10pm
Planet Fitness - NJ/MA One World Fitness —Egg Harbor Township, NJ
- $16 an hour
- Part-time
- 18 years or older
- Computer literacy
- High school diploma or GED
Quick Apply
8d
Customer Success Manager
Compass —Ocean City, NJ
- $27 - $30 an hour
- Hospitality
- Inventory management
- Writing skills
- Paid holidays
- Disability insurance
Quick Apply
PM Food and Beverage Manager
Seaview Hotel —Galloway, NJ
- $65,000 - $72,000 a year
- Full-time
- Bar
- Mid-level
- Hotel
- Free parking
- Tuition reimbursement
Agent Experience Manager
Modus Closing —Ocean City, NJ
- $27 - $30 an hour
- Hospitality
- Inventory management
- Writing skills
- Paid holidays
- Disability insurance
General Manager, Cafe
Hard Rock International —Atlantic City, NJ
- $90,000 - $135,000 a year
- Full-time
- Writing skills
- Office
- Bachelor's degree
Quick Apply
Kid Check Attendant - Cast Member
Chuck E. Cheese —Mays Landing, NJ
- $15.92 - $16.92 an hour
- Part-time
- Ability to lift 50 pounds
- Entry level
- Health savings account
- Paid holidays
FOH Manager
Chickie's and Pete's —Egg Harbor Township, NJ
- $57,000 - $65,000 a year
- Full-time
- English
- Mid-level
- Analysis skills
- Commuter assistance
- Disability insurance
Quick Apply
Team Leader
Chick-fil-A —Egg Harbor Township, NJ
- Part-time
- No education required
- Customer service
- Mid-level
- Paid training
- Mileage reimbursement
Quick Apply
WEEKEND OPENER
Planet Fitness - NJ/MA One World Fitness —Mays Landing, NJ
- $15.50 an hour
- Part-time
- 18 years or older
- Computer literacy
- High school diploma or GED
Quick Apply
17h
Agent Experience Manager
Compass —Ocean City, NJ
- $27 - $30 an hour
- Hospitality
- Inventory management
- Writing skills
- Paid holidays
- Disability insurance
Quick Apply
Support Lead Part Time
Five Below Inc —Mays Landing, NJ
- From $16.42 an hour
- Part-time
- 18 years or older
- Mid-level
- Travel
- Health insurance
Quick Apply
11d
Assistant Manager
Planet Fitness - NJ/MA One World Fitness —Somers Point, NJ
- $17 an hour
- Full-time
- 18 years or older
- CPR Certification
- Computer literacy
Quick Apply
Floor Manager
GMH Restaurant Enterprises LLC —Somers Point, NJ
- Mid-level
- High school diploma or GED
- Bachelor's degree
Quick Apply
Customer Service Representative (Flexible Working Hours)
Destination Pet LLC —Egg Harbor City, NJ
- $16.50 - $17.00 an hour
- Part-time
- High school diploma or GED
- In-person
- Entry level
- 401(k)
- Flexible schedule
Quick Apply
Store Manager - Spirit
Spirit Halloween —Mays Landing, NJ
- $20.92 - $21.17 an hour
- Seasonal
- Sales
- Merchandising
- Mid-level
- Paid sick time
Multi-Unit Manager
WHSmith North America —Atlantic City, NJ
- $60,000 - $65,000 a year
- Extended hours
- 5 years
- Merchandising
- High school diploma or GED
WEEKEND CLOSER
Planet Fitness - NJ/MA One World Fitness —Mays Landing, NJ
- $15.50 an hour
- Part-time
- 18 years or older
- Computer literacy
- High school diploma or GED
Quick Apply
17h

I want to receive the latest job alert for guest services mgr in egg harbor township, nj

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

guest services mgr jobs near egg harbor township, nj

Guest Services Mgr

Courtyard Atlantic City -
Atlantic City, NJ

Apply Now

Job Details

$50,000 - $55,000 a year

Qualifications

Computer operation
Confidential information handling
Word processing
Spreadsheets
Managing hospitality teams
Windows
Driver's License
Supervising experience
Team management
Data interpretation
Productivity software

Full Job Description

Compensation Type: Yearly Highgate Hotels:

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location:

Courtyard Atlantic City

1212 Pacific Ave

Atlantic City, NJ 08401

Overview:

The Guest Services Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

Responsibilities:

Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s.
Carry a cell phone at all times.
Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.
Develop employee morale and ensure training of Guest Services personnel.
Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc.
Attend daily and monthly Rooms Merchandizing meetings.
Participate in required M.O.D. program as scheduled.
Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
Ensure that no-show revenue is maximized through consistent and accurate billing.
Maintain Highgate Hotel S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting.
Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.
Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use.
Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s.
Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.
Ensure sign off of all Service Standards by Position for Guest Services staff.
Assist in preparation of revenue and occupancy forecasting.
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
Must maintain constant communication with Housekeeping, Reservations and the Credit Manager.
Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service.
Ensure correct and accurate cash handling at the Front Desk.
Follow and enforce all Highgate Hotel credit policies.
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
Establish and maintain key control system.
Ensure participation within department for monthly Highgate Hotel team meeting.
Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores.
Monitor all V.I.P.'s, special guests and requests.

Qualifications:

At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
Supervisory experience required.
Must be proficient in Windows, Company approved spreadsheets and word processing.
Must have a valid driver’s license from the applicable state.
Long hours sometimes required.
Light hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.

Apply Now

Refine Your Search

guest services mgr jobs in egg harbor township, nj

Guest Services Mgr

VIVAMEE Hospitality | HR Generalist

Customer Success Manager

Member Services Representative-Part Time 5pm-10pm

Customer Success Manager

PM Food and Beverage Manager

Agent Experience Manager

General Manager, Cafe

Kid Check Attendant - Cast Member

FOH Manager

Team Leader

WEEKEND OPENER

Agent Experience Manager

Support Lead Part Time

Assistant Manager

Floor Manager

Customer Service Representative (Flexible Working Hours)

Store Manager - Spirit

Multi-Unit Manager

WEEKEND CLOSER

I want to receive the latest job alert for guest services mgr in egg harbor township, nj

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected