Top 153 Automotive fleet technician Jobs in Elmhurst, Il

Service BDC manager
Elmhurst Ford —Bensenville, IL
- $60,000 - $85,000 a year
- Full-time
- Dealership
- Business development
- Recruiting
- Health insurance
- Dental insurance
Quick Apply
5d
Automotive Diesel Technician
Schaumburg Ford —Schaumburg, IL
- $25 - $40 an hour
- Full-time
- ASE Certification
- Clean driving record
- OSHA
- Paid parental leave
- Paid holidays
Quick Apply
4d
FLEET MAINTENANCE MANAGER DIESEL TRUCK FLEET
Marina Cartage —Chicago, IL
- $80,000 - $110,000 a year
- Full-time
- Heavy lifting
- Customer service
- Forklift
- Health insurance
- Dental insurance
Quick Apply
Autonomous Vehicle Technician/Mechanic
Amerit Fleet Solutions —Chicago, IL
- $38 - $44 an hour
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Paid holidays
- Health insurance
Mobile 12v Mechanic Telematics Install Technician (1099) Chicago, IL
ProConnect Network —Chicago, IL
- $700 - $1,800 a week
- Contract
- Mid-level
- In-person
- Reliable transportation
- Mileage reimbursement
- Flexible schedule
Quick Apply
General Service Technician
Team Car Care West, LLC (US) —Arlington Heights, IL
- $15.40 - $15.64 an hour
- Weekends as needed
- 18 years or older
- Heavy lifting
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
10d
Diesel Fleet II-Thermo King Reefer Technician Sign on bonus for New Hires: up to $12,500
Sysco —Des Plaines, IL
- $25.96 - $38.94 an hour
- Weekends as needed
- Computer literacy
- Mid-level
- High school diploma or GED
Installation Mechanic
Holman —Bartlett, IL
- $20.54 - $27.21 an hour
- Full-time
- Pass drug screening
- Mid-level
- Driver's License
- Paid jury duty
- Health savings account
Quick Apply
10d
MAINTENANCE TECHNICIAN|$27-$48 Hr.| Referral Bonus Program
Healthcare Linen Services Group —Batavia, IL
- $24 - $48 an hour
- Full-time
- In-person
- Entry level
- Under 1 year
- Health savings account
- Health insurance
Quick Apply
B/C-Level Automotive Technicians | Up to $45/hr | M-F - 2545
Promotive —Batavia, IL
- $20 - $45 an hour
- Full-time
- ASE Certification
- Background check
- Mid-level
- Paid holidays
- Relocation assistance
Quick Apply
3d
Parts Technician
City of Naperville, Illinois —Naperville, IL
- $27.73 - $30.50 an hour
- Full-time
- ASE Certification
- Mid-level
- High school diploma or GED
- Paid parental leave
- Paid holidays
Mobile installer
Topline Designs —Lombard, IL
- $19 - $23 an hour
- Full-time
- Background check
- Dealership
- Entry level
- Paid training
- On-the-job training
Quick Apply
10d
Parts Runner
Nova Lines Inc —Bridgeview, IL
- Weekends as needed
- Customer service
- Office
- Ability to lift 50 pounds
Quick Apply
8d
Service Advisor
Bill Jacobs Naperville —Naperville, IL
- $100,000 - $250,000 a year
- Background check
- Dealership
- Fair chance
- Health savings account
- Health insurance
Quick Apply
5d
Mechanic
Village of Roselle —Roselle, IL
- $75,542 - $101,458 a year
- Full-time
- ASE Certification
- Mid-level
- CDL
- Health insurance
- Dental insurance
Quick Apply
Equipment Technician
City of Naperville, Illinois —Naperville, IL
- $32.35 - $46.50 an hour
- Full-time
- CDL B
- ASE Certification
- Mid-level
- Paid parental leave
- Paid holidays
Mid Level Automotive Technician - Elmhurst, IL
GOODYEAR —Elmhurst, IL
- $16 - $23 an hour
- Weekends as needed
- ASE Certification
- 18 years or older
- Heavy lifting
- Health insurance
- Dental insurance
Fleet Technician
Sunrise Transportation —Naperville, IL
- $25 - $35 an hour
- Background check
- 18 years or older
- Pass drug screening
Quick Apply
Sr. Vehicle Maintenance Technician/DOT
FedEx —Elk Grove Village, IL
- $33.00 - $43.41 an hour
- Full-time
- Mid-level
- Ability to lift 50 pounds
- Trade school
4d
Fleet Service Technician
Einride —Chicago, IL
- Full-time
- Hybrid work
- CDL B
- CDL A
- Mid-level
2d

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automotive fleet technician jobs near elmhurst, il

Service BDC manager

Elmhurst Ford
Bensenville, IL

Quick Apply

Job Details

Full-time
$60,000 - $85,000 a year
5 days ago

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Performance reviews
Business development management
Customer records maintenance
Customer relationship building
Customer retention strategy
Managing teams in a customer support role
Phone communication
Team leadership
Conversion rates analysis
Coaching
Service scheduling
Process improvement
Auto service management
Improving operational efficiency
ROI
Team development
Business development
Policy & process development
Sales conversion rate (success metric)
Records management
Increasing revenue
Initial Contact (sales skills)
Call monitoring
Recruiting
Prospecting
Management reporting
CRM system proficiency
Capacity planning
Business operations
Sales leadership

Full Job Description

Service BDC Manager
Elmhurst Ford – Service Department
Bensenville, Illinois

Position Overview
Elmhurst Ford is seeking an experienced, motivated, and results-driven Service Business Development Center (BDC) Manager to lead and develop our Service BDC operation.

The Service BDC Manager is responsible for driving service appointment volume, improving customer retention, maximizing declined-service and maintenance opportunities, and ensuring our customers receive a professional and consistent experience from initial contact through their service visit.

This is a hands-on leadership position. The ideal candidate understands dealership fixed operations, is highly comfortable with outbound customer contact, can manage a team through measurable KPIs, and understands that a successful BDC should produce a clear and measurable return on investment for the dealership.

Primary Responsibilities
BDC Leadership & Development

Recruit, train, coach, and manage Service BDC representatives.
Establish daily, weekly, and monthly performance expectations.
Conduct regular call reviews and provide individual coaching.
Create a positive, competitive, and accountable team environment.
Develop effective phone, text, and email processes and scripts.
Ensure representatives are consistently following up with customers and documenting activity.
Hold the department accountable for both activity and results—not simply call volume.

Appointment Generation & Customer Retention

Drive inbound and outbound service appointment scheduling.
Manage follow-up campaigns for:
Declined services
Overdue maintenance
Lost and inactive customers
First-service customers
Recall opportunities
Previously canceled or missed appointments
Customers who have not returned within expected service intervals
Outside customer and fleet prospect lists
Develop strategies to reactivate customers who have not serviced with Elmhurst Ford recently.
Increase appointment volume while maintaining appointment quality and show rates.
Support customer retention initiatives designed to increase long-term service loyalty.

BDC Performance & ROI
The Service BDC Manager will be expected to manage the department based on measurable results. Key performance indicators may include:

Appointments scheduled
Appointments shown
Appointment show rate
Repair orders generated
Customer-pay repair orders
Declined-service recovery
Customer retention/reactivation
Outbound contact and conversion rates
Revenue and gross profit generated from BDC activity
Cost per appointment
Cost per repair order
Overall BDC return on investment

The Manager will be responsible for regularly reporting BDC performance to Fixed Operations leadership and identifying opportunities to improve productivity, conversion, and profitability.

Xtime & CRM Management

Utilize Xtime and other dealership systems to manage service opportunities and customer communication.
Maintain accurate customer records, appointment information, and follow-up activity.
Create and manage outbound campaigns based on dealership objectives.
Monitor appointment capacity and work closely with Service Management to maximize shop utilization.
Ensure campaigns are targeted appropriately based on available technician capacity and dealership needs.
Track campaign performance from initial contact through completed repair order whenever possible.

Partnership With Service Operations
The Service BDC Manager will work closely with the Fixed Operations Director, Service Managers, Service Advisors, Parts Department, and other dealership leadership.

Responsibilities include:

Understanding daily and future shop capacity.
Helping fill open appointment capacity strategically.
Communicating appointment trends and potential capacity issues.
Supporting Service Advisors with customer follow-up when appropriate.
Identifying recurring customer concerns or breakdowns in dealership processes.
Coordinating campaigns around seasonal maintenance, recalls, declined work, and dealership promotions.
Ensuring the BDC supports the Service Department rather than simply generating appointment volume without consideration for operational capacity.

Customer Experience Expectations
Every interaction with an Elmhurst Ford customer should be professional, helpful, and focused on building a long-term relationship.

The Service BDC Manager will ensure that representatives:

Communicate clearly and professionally.
Accurately set customer expectations.
Avoid misleading customers simply to secure an appointment.
Properly document customer concerns.
Follow through on commitments.
Handle difficult customer situations professionally.
Escalate concerns appropriately when management assistance is required.

Qualifications
Preferred qualifications include:

Previous automotive dealership BDC management experience.
Service BDC or dealership fixed operations experience strongly preferred.
Experience with Xtime or comparable dealership scheduling/CRM platforms.
Strong understanding of dealership service operations.
Proven ability to manage and develop employees.
Strong telephone, written, and interpersonal communication skills.
Ability to analyze reports and use data to improve performance.
Strong organizational and follow-up skills.
Comfortable establishing and enforcing performance standards.
Ability to work effectively with Service Advisors, technicians, Parts, management, and other dealership departments.
Strong customer-service and problem-solving abilities.

What Success Looks Like
A successful Service BDC Manager at Elmhurst Ford will build a department that does more than answer phones and schedule appointments.

The BDC should become a measurable revenue-generation and customer-retention operation that:

Keeps Elmhurst Ford customers returning for service.
Recaptures previously declined work.
Reactivates lost customers.
Creates additional service opportunities.
Improves shop utilization.
Supports Service Advisor productivity.
Produces measurable incremental gross profit.
Provides leadership with clear reporting demonstrating the BDC's return on investment.

Leadership Expectations
We are looking for a manager who takes ownership of the department and its results. The right candidate will be proactive, organized, competitive, professional, and comfortable being held accountable to measurable performance standards.

The Service BDC Manager should continually look for opportunities to improve processes, develop employees, increase customer retention, and generate additional service business for Elmhurst Ford.

Position: Service BDC Manager
Department: Fixed Operations / Service
Reports To: Fixed Operations Director
Location: Elmhurst Ford – Bensenville, Illinois
Employment Type: Full-Time

Pay: $60,000.00 - $85,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

automotive fleet technician jobs in elmhurst, il

Service BDC manager

Automotive Diesel Technician

FLEET MAINTENANCE MANAGER DIESEL TRUCK FLEET

Autonomous Vehicle Technician/Mechanic

Mobile 12v Mechanic Telematics Install Technician (1099) Chicago, IL

General Service Technician

Diesel Fleet II-Thermo King Reefer Technician Sign on bonus for New Hires: up to $12,500

Installation Mechanic

MAINTENANCE TECHNICIAN|$27-$48 Hr.| Referral Bonus Program

B/C-Level Automotive Technicians | Up to $45/hr | M-F - 2545

Parts Technician

Mobile installer

Parts Runner

Service Advisor

Mechanic

Equipment Technician

Mid Level Automotive Technician - Elmhurst, IL

Fleet Technician

Sr. Vehicle Maintenance Technician/DOT

Fleet Service Technician

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