Dock Lead / Warehouse Worker
Full-Time | Non-Exempt | On-site
Department: Warehouse
Reports to: Warehouse Manager
Join a Team That’s Feeding Hope!
At Second Harvest Food Bank of Northwest Pennsylvania, every truck unloaded, every pallet staged, and every order prepared helps provide nutritious food to neighbors facing hunger across our 11-county service area.
The Dock Lead / Warehouse Worker is responsible for coordinating daily dock activities while supporting warehouse operations to ensure food is received, staged, and distributed safely and efficiently. This hands-on role serves as the central point of coordination for agency pickups, food donations, and warehouse distributions, helping keep products moving accurately and on schedule.
If you’re organized, enjoy working in a fast-paced environment, and take pride in keeping operations running smoothly, we’d love to have you on our team.
What You’ll DoDock Operations
· Coordinate daily dock activities, including track orders for agency pickups and delivery routes.
· Direct incoming agency vehicles, food donors, and food drive deliveries to the appropriate loading and unloading areas.
· Safely load agency orders using warehouse equipment while ensuring accuracy and efficiency.
· Complete and process all required paperwork accurately and on time.
· Stage products for Produce Express, Military Share, DoorDash, CSFP, and other Second Harvest distributions.
· Demonstrate exceptional customer service when interacting with agencies, donors, volunteers, and visitors.
· Manage the inventory of Food Rescue products and ensure the products are distributed fairly, equitably, and in accordance with established allocation guidelines to maximize community impact.
· Maintain organization of the dock and back wall isle.
Warehouse Operations
· Verify completed orders for accuracy and wrap pallets for shipment.
· Safely operate warehouse equipment, including jitneys and hand jacks.
· Help maintain a clean, organized, and safe warehouse environment.
· Help maintain safety around the SHFB grounds
· Assist with warehouse setup, equipment movement, and facility organization.
· Provide backup support for cold storage as needed.
Food Safety & Team Support
· Follow all Feeding America, USDA, Department of Health, and Second Harvest food safety and product handling requirements.
· Work collaboratively with warehouse staff to ensure efficient product flow throughout the facility.
· Support warehouse operations and perform other duties as assigned by leadership.
What You’ll Bring
· At least two years of warehouse or related experience.
· Strong attention to detail and commitment to accuracy.
· Excellent organizational and communication skills.
· Ability to work independently while contributing to a collaborative team environment.
· Strong customer service skills and a professional demeanor.
· Ability to prioritize tasks and adapt in a fast-paced warehouse setting.
· Willingness to work flexible hours when operational needs require.
Education & Experience
· High School Diploma or GED required.
· Customer service experience required, with the ability to communicate professionally and compassionately with neighbors, volunteers, agencies, community partners, and internal staff.
· Minimum of two years of warehouse, logistics, shipping/receiving, or related experience preferred.
Certificates & Requirements
· Valid Pennsylvania Driver’s License with a clean driving record.
· Jitney Driver License (or ability to obtain).
Physical Demands
· Frequently stand, walk, bend, lift, and move throughout the warehouse.
· Regularly lift and move up to 50 pounds and occasionally up to 100 pounds.
· Ability to safely work in refrigerated, freezer, and outdoor environments.
· Ability to operate warehouse equipment safely and efficiently.
Why Join Second Harvest?
Every order you stage, every donation you receive, and every agency you assist helps provide food and hope to thousands of individuals and families across Northwest Pennsylvania. Join a mission-driven team that’s committed to making a lasting impact in our communities every day.
Equal Opportunity Employer
Second Harvest Food Bank of Northwest Pennsylvania is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you able to perform the essential functions of the job for which you are applying (with or without reasonable accommodation)?
- Are you willing to pass a background/ reference check?
- If offered the position, when would you be able to start?
- I certify that all information in this application is true and complete. I understand that false or misleading information may result in denial or termination of employment. I authorize the company to verify my background and release all parties from liability for providing or receiving such information. I understand that a job offer may be contingent on passing a physical, drug screen, or background check. This application is valid for 90 days. The company prohibits discrimination or harassment based on any protected status and will investigate all complaints promptly. I understand that employment is at will and may be ended by either party at any time, with or without cause or notice, unless otherwise agreed in writing.
Experience:
- Forklift: 1 year (Required)
- Customer service: 1 year (Required)
- Warehouse: 1 year (Preferred)
- Organizational skills: 1 year (Preferred)
Ability to Commute:
- Erie, PA 16501 (Preferred)
Work Location: In person
