Top 8 Help desk technician Jobs in Erie, Pa

IT Technician
Electronic Communication Services —Erie, PA
- 8 hour shift
- Background check
- Azure
- Microsoft Outlook
- Health insurance
- Paid time off
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6d
Student Information System Support Technician (Student Affairs)
Lake Erie College of Osteopathic Medicine —Erie, PA
- Full-time
- Computer science
- Computer Science
- Computer literacy
- Dental insurance
- Opportunities for advancement
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Erie, PA
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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IT Technician
Electronic Communication Services —Erie, PA
Excellent written and verbal communication skills at technical and non-technical levels. MSCE/MCP/MCTS, A+, Network+, Security+, IT Compliance knowledge (i.e.:…
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6d
IT Specialist
Erie County Government —Erie, PA
Bachelor's Degree in Computer Science or related field, or Technical Degree, or 2 years of Experience in a Progressive IT Environment.
$18.17 an hour
13h

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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
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IT Technician

Electronic Communication Services
Erie, PA

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Job Details

Full-time
6 days ago

Benefits

Health insurance
Paid time off
Retirement plan

Qualifications

Customer communication
Driver's License
Driving

Full Job Description

Local Managed Service Provider seeks a unique individual able to perform within a team environment who is highly motivated, and customer service focused. Implement, manage, recommend, and maintain systems and workstations of many small and medium businesses; able to perform the duties of IT Technician Level II. Possess interpersonal skills necessary to maintain & build strong client relationships. Ability to clearly and professionally communicate both written and verbally. Enthusiastically represents available service offerings to both new and existing clients.

Expert knowledge of:

Configuring, implementing, and supporting Microsoft Windows PC’s and Servers
Networking Troubleshooting (i.e.) TCP/IP, NAT, DHCP, DNS, VPN, OSI model
VPN Client Configuration
Microsoft Office Products
Microsoft Outlook configuration and troubleshooting
3rd party hardware and software troubleshooting
Wireless networks
Printing in a network environment (Print Server management; LDAP integration; user login scripting)
Enterprise level antivirus software
Troubleshooting with a mindset of businesses workflows

Advanced knowledge of:

Remote Management Systems/Software/RMM Agents
Microsoft 365
Microsoft SharePoint
Microsoft Azure
Apple and Mac devices
Data Backup & Restoration: BDR devices, Cloud backup service
Firewalls and Networks
VOIP Technologies

Basic knowledge of:

Centralized mobile device management
Virtualization technologies from host management to virtualized machine management and administration (Hyper-V, VMWare, Etc) including Private Cloud solutions
DNS troubleshooting: A, MX, CNAME record management and troubleshooting

Desirables:

MSCE/MCP/MCTS, A+, Network+, Security+, IT Compliance knowledge (i.e.: HIPAA, FINRA, PCI, NIST, CMMC), Watchguard Certifications, help desk experience.

Characteristics:

Works independently and efficiently manages time.
Able to work with team members and provides significant contributions on projects, troubleshooting and client on boarding.
Pleasant, positive personality and professional appearance.
Skilled at utilizing resources and finding solutions. Passion for delivering outstanding service to customers and end users.
Understands technical issues are only half the task, generating fans of our service is the goal.
Desire to learn and demonstrate a great deal of "natural curiosity". Willingness to take responsibility for mistakes. Stable work history and proven ability to work independently with minimal direct supervision.
Attention to detail and quality of work.
Excellent written and verbal communication skills at technical and non-technical levels.
Documents work in a timely and understandable narrative manner daily.

Requirements:

Must have access to a dependable Internet Connection. Available for occasional on call and weekend hours. Personal, reliable transportation and ability to drive to multiple client locations. Occasional heavy lifting, bending, climbing, crawling, reaching.

Job Type:

Full-time

Benefits (After qualifying period):

Health insurance
Paid time off
Retirement plan

Schedule:

8 hour shift
Day Shift
Monday to Friday

Agree to a Background Check and Drug Test

Education:

Associates Degree or equivalent (Required)

Experience:

IT support: 3 years (Required)

License/Certification:

Driver's License (Required)

Work Location:

Erie, PA and surrounding locations (on site is required both in the office and at client locations)

Job Type: Full-time

Benefits:

Health insurance
Paid time off
Retirement plan

Application Question(s):

1. What is DNS and how is it used?
2. What are 3 ways to stay on top of technology trends?
3. Can you explain what a BIOS is and does in 3 or more sentences?
4. What's your go-to daily routine?
5. A customer has an issue with their cell phone, what are the first 4 questions you'd ask that person?

Work Location: In person

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help desk technician jobs in erie, pa

IT Technician

Student Information System Support Technician (Student Affairs)

Now Hiring IT and Telecom Field Technicians

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