POSITION ANNOUNCEMENT DATE: August 2026
JOB TITLE: Event Staff
PAY: $20/ hour
REPORTS TO: Patron Relations & Communications Manager
JOB DESCRIPTION:
The Asheville Symphony is seeking friendly, reliable, and enthusiastic Event Staff to join our Front-of-House team for the 2026–27 season. Event Staff serve as front-of-house support personnel during Asheville Symphony performances, helping create a safe, welcoming, organized, and enjoyable experience for every patron.
Event Staff assist with a variety of concert-day operations, including venue setup and teardown, parking, ticket scanning, door monitoring, patron wayfinding, and general guest assistance. Working under the supervision of House Managers and the Patron Relations Department, Event Staff play an important role in ensuring smooth concert operations and an exceptional patron experience.
JOB DUTIES AND RESPONSIBILITIES:
- Event Setup & Teardown: Indoor/outdoor signage, auditorium seat/row banners, lobby materials, program books, light cleaning, restroom supply stocking, post-concert reception setup/ teardown at select concerts, parking barricades, etc. Must be able to lift and carry 20 lbs, recommended to be able to lift 40 lbs.
- Ticket Scanning: Welcoming guests and managing entry flow. Familiarity and comfortability using technology / QR code ticket scanners. Problem solving if a ticket scan error occurs / manually looking up a ticket order and seat location.
- Usher Assistance: Supporting and collaborating with volunteer ushers to ensure patrons are seated in their correct seat location.
- Customer Service: Providing directions, answering questions, and assisting patrons throughout the venue.
- Parking Support: Monitoring and directing parking flow as needed. VIP parking lot check-in. Directing buses from retirement communities. Assisting patrons with accessibility needs / directing to the accessible entrance and parking spots. Quick problem solving if parking lots fill up.
- Problem Solving: Calmly referring patron concerns to House Managers or Asheville Symphony staff when appropriate.
QUALIFICATIONS & SKILLS
- Previous experience in customer service, hospitality, events, or the performing arts is preferred, but not required.
- Friendly and professional demeanor with a genuine interest in creating a positive patron experience.
- Dependable, punctual, and able to follow instructions and work collaboratively as part of a team.
- Strong interpersonal and communication skills.
- Ability to remain calm, adaptable, and helpful in a fast-paced event environment.
- Comfortable working in a variety of front-of-house positions and adapting to changing event needs.
- Ability to remain standing and active for extended periods during events.
- Ability to assist with event setup and teardown, including moving event materials within individual physical ability.
SCHEDULING
This is a part-time, event-based position. Event Staff are generally expected to work at least seven performances per season. Approximately one month before each concert, Event Staff will receive a shift sign-up link and may select shifts based on their availability. Shifts are typically 4-5 hours long for a single performance, though you are welcome to work double shifts for the Masterworks concerts, which have both matinee and evening performances
The performance schedule for the 2026-27 season is as follows:
- Saturday, September 26th, 2026: Masterworks 1: Fellowship
- Saturday, October 17th, 2026: Masterworks 2: Nightfall
- Saturday, November 14th, 2026: Masterworks 3: Double Take
- Tuesday, November 17th, 2026: Solo Piano Showcase
- Saturday, December 19th, 2026: Handel’s Messiah
- Saturday, February 20th, 2027: Masterworks 4: London
- Saturday, March 20th, 2027: Masterworks 5: Dedication
- Saturday, April 17th, 2027: Masterworks 6: Marquee
- Saturday, May 22nd, 2027: Masterworks 7: Homeland
ORGANIZATION/ORCHESTRA DESCRIPTION:
Asheville Symphony:
The Asheville Symphony is a leader among cultural organizations in a desirable, arts-focused community. The ASO has experienced remarkable growth in artistic excellence, educational and program offerings, and revenue in the last several years, reaching an audience of more than 50,000 annually through ticketed performances, community programming, and music education programs.
The ASO produces a variety of musical programs for the benefit of Asheville and the Western North Carolina region. Currently, these programs include 14 Masterworks concerts, 3-4 Pops programs, 4 ALT ASO chamber orchestra performances, community engagement programs such as Symphony in the Park in downtown’s Pack Square Park, 3 recitals, and a robust music education suite that includes the Asheville Symphony Youth Orchestra, Music in the Schools, Young People’s Concerts, Symphony Talk, Hip Hop Folktale Project and more. The ASO also produces an acclaimed Artist Residency Program and the Asheville Amadeus Festival, a 10-day celebration of arts, culture and music, both of which are produced every other year.
The ASO provides equal employment opportunities to all employees and applicants in every aspect of the employment process. ASO does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy, sexual orientation or gender), national origin, age, veteran status, citizenship, disability and genetic information (including family medical history), or any other basis prohibited by applicable law. ASO will not tolerate any unlawful discrimination. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.
Asheville, North Carolina:
Asheville is the largest city in Western North Carolina and is the regional center for medical services, manufacturing, transportation, banking and professional services, shopping, dining and the visual and performing arts. At 2,200 feet in elevation, Asheville is located on a plateau divided by the French Broad River, at the hub of the Great Smoky and Blue Ridge Mountains. The Asheville area is world renowned as a bustling tourist destination attracting over 12 million visitors and tourists each year who come for the natural beauty and vibrant hospitality the city offers. Asheville is a major destination for recreation activities and home to George Vanderbilt’s Biltmore Estate. Every year, Asheville is listed in varied publications as one of the top 10 cities in which to live, retire, visit or dine.
Asheville’s population is near 100,000 and Buncombe County is over 265,000. Academic institutions in the region include The University of North Carolina Asheville, Mars Hill, Appalachian State and Western North Carolina Universities, Warren Wilson, Montreat, Brevard, and Asheville Buncombe Technical Colleges.
Compensation: $20 / hour
Status: Part-Time
Schedule: This position is part-time. Concerts occur approximately 1-2 times per month. Shifts are typically 3-5 hours, and you can work a double shift if desired.
Application Deadline & How to Apply: September 11th, 2026. To apply, please send your resume and a statement of interest to [email protected]
Pay: $20.00 per hour
Work Location: In person
