Top 18 Customer service associate i Jobs in Evansville, In

Client Services Coordinator 1
Johnson Controls —Evansville, IN
- $20 - $25 an hour
- Full-time
- Oracle
- Mid-level
- Organizational skills
Client Service Manager I, Employee Benefits
Gallagher Benefit Services —Evansville, IN
- Full-time
- High school diploma or GED
- Bachelor's degree
- Communication skills
- Paid parental leave
- Health savings account
Customer Service Associate I
Dollar Tree —Newburgh, IN
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Associate I
Family Dollar —Evansville, IN
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance

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Client Services Coordinator 1

Johnson Controls -
Evansville, IN

Apply Now

Job Details

Full-time
$20 - $25 an hour

Qualifications

Customer communication
Serving clients
Spreadsheets
Productivity software

Full Job Description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

This position will be responsible for the scheduling and optimization of service and inspections work. The scheduler will have the responsibility of ensuring all customer commitments are met regarding service and inspections delivery.

How you will do it

Utilize the automated scheduler functionality in Oracle (ACE) and assign inspections to the optimal technician based on skills, territories, customer preferred technician (if applicable), availability of the technician, service contract response time, criticality of the call and proximity to the customer.
Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work. Alert management of potential problems resulting from customer or field complaints and work to resolve.
Measure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/region management. Monitor effectiveness and take corrective actions as required.
Demonstrate the ability to prioritize scheduling backorders in addition to tracking and resolving customer issues. Reassign work as needed to manage customer's expectations making judgements based on current workloads and priorities.
Monitor technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer regarding early or late anticipated arrivals.
Resolve billing questions and invoice service work after the repair has been completed.
All other duties as assigned.

What we look for

Required

1-2 years of customer service
Excellent communication skills
Prominent level of organization
Strong with Excel and Microsoft Office
Comfortable working in a fast-paced environment

Preferred

Associates or Bachelor’s preferred
Use of ACE/Oracle systems preferred
Product knowledge of life safety (Suppression, fire & sprinkler) equipment preferred
Experience with accounts receivable and billing
Coordinator experience

HIRING HOURLY RANGE: $20-$25 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market
data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details,

please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Apply Now

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customer service associate i jobs in evansville, in

Client Services Coordinator 1

Client Service Manager I, Employee Benefits

Customer Service Associate I

Customer Service Associate I

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