Overview:
Coordinated Care Agency works collaboratively to provide a continuation of services from Shelters to Permanent Supportive Housing to individuals and families who have experienced homelessness in King County. We believe that everyone deserves a safe, affordable place to call home. People experiencing homelessness come to us with complex histories; it takes a highly collaborative, creative team to help end the cycle of homelessness permanently. Grounded in this philosophy, the CCA Division Director is an integral part of a team that provides leadership, vision and support to a diverse group of shelter programs serving households experiencing homelessness in King County.
St. Margaret Place is a 100-unit Permanent Supportive Housing property that utilizes a housing first, harm reduction model for single adults moving out of homelessness. King County Coordinated Entry provides the housing referrals for the units. Thirty units serve veterans referred through the VA. The building has both studio and one-bedroom apartments. Shoreline PSH is staffed 24 hours/day and offers on-site case management services.
Position Description:
The Program Director provides leadership and support to the 24/7 services and facilities staff. In addition to overseeing the day-to-day operations, the Program Director coordinates with community partners to create a service-rich environment for the residents. This position offers an exciting opportunity to develop and expand Housing First and Harm Reduction best practices that honor and respect the dignity of each resident.
This position is compensated at $99,750.14 per year
Full‑time, 40‑hour position include a competitive benefits package:
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Medical, dental, and vision coverage, plus life insurance and long‑term disability
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Health Savings Account (HSA) and Flexible Spending Account (FSA) options
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Generous paid time off, including paid sick leave, 15 vacation days, 12 paid holidays, and 1 personal holiday
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CCS/CHS 403(b) Employee Savings Plan
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Employee Assistance Program (EAP)
Responsibilities:
Supervision/Leadership
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Provide supervision, leadershipand mentoring
- Develop and safe keepa culturally and ethnically diverse work environment.
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Oversee staff hiring, recognition, annual reviews, and disciplinary actions
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Promote and support best practices in:Housing First / Harm Reduction, Loss and Grief, Trauma-Informed Care, Aging in Place and other relevant topics.
Supportive Services/Resident Relations
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Build community and promote a comfortable home for all residents.
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Eviction Prevention: Developcreative strategies and interventions to support residents who are at risk of losing their
- Emergency Response: Provideleadership in de-escalation and crisis i
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Resident Care: Ensurequality end of life care for residents. Support staff and residents coping with loss and grief.
Property Management & Compliance
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Maintain 95% occupancy standards
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Oversee compliance when filling vacant units.
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Adhere to Washington Tenant-Landlord law when issuing legal notices.
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Ensure data quality on several platforms.
Fiscal Management
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Submit timelybillings, reports, and invoices.
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Ensure timelyand accurate rent collection.
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Prepare annual housing and services budgetand funder budgets/applications.
- Practice strong fiscal stewardship through monitoring and controlling expenses.
Facilities Management
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Plan long-term building improvementsand preventative maintenance projects.
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Conduct regular apartment and building inspections and pest control.
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Developthe property’s emergency preparedness plan and safety protocols.
Other
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Maintain regular, scheduled office hours.
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Respond to after-hours emergencies and share on-call responsibility.
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Develop and maintainpartnerships with organizations to support low-income housing.
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Perform other duties as assigned.
Job Conditions
This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, bedbugs, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, and odors. Working conditions include interruptions, crisis response, and regular interactions with individuals who are dealing with issues of chemical dependency and/or mental illness, or are experiencing anger or frustration.
Qualifications:
Minimum Qualifications
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Four years of experience working in social services or low-income housing (BA in Human or Social Services plus two years of work experience may substitute for the work requirement)
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Two years of experience working in a Housing First/Harm Reduction service delivery model, either in housing or shelter.
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Strong supervisory and leadership skills: hiring, coaching, trainingand evaluating.
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Knowledge of the issues and obstacles encounteredby chronically homeless persons with substance use disorders.
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Demonstrable skills in addressingmental health, domestic abuse, and substance use disorders, crisis intervention and other issues related to homelessness.
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Ability to communicate effectively,both orally and in writing.
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Proficiencyin word processing and spreadsheet applications; ability to learn property management software.
- Support and uphold the mission, beliefsand values of Catholic Community Services (CCS).
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Demonstrate the necessary attitudes, knowledgeand skills to deliver culturally competent services and work effectively in multi-cultural situations.
Preferred Qualifications
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MSW or other Master’s level degree.
Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors.
Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. Please let us know if you need special accommodations to apply or interview for this position.
EMPLOYEE/EMPLOYER PLEDGE: We will not tolerate attitudes, behaviors, or statements that alienate, offend, or injure any person associated with CCS because of their racial or ethnic origin. We will enable and support all efforts to become aware of and eliminate racism and racist behaviors within CCS and the broader community. We will take exceptional steps to identify and root out such biases, especially where there appear to be long standing, institutional patterns of unacceptable behavior or lack of performance.
