Top 19 Help desk support Jobs in Fargo, Nd

Clinical Service Desk Helpdesk (EMR Systems Support) Associate - Remote Role
NTT DATA —Fargo, ND
- $25 an hour
- Weekends as needed
- Remote
- Writing skills
- English
- High school diploma or GED
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1d
Clinical Service Desk-Helpdesk-REMOTE-US
NTT Ltd —Fargo, ND
- $37,944 - $71,300 a year
- Weekends as needed
- Remote
- Writing skills
- English
- Mid-level
- Health savings account
- AD&D insurance
Help Desk Support Specialist
WESTERN STATE BANK —West Fargo, ND
- Full-time
- Computer science
- Computer Science
- Mid-level
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3h
Clinical Service Desk Associate (Remote)
NTT Ltd —Fargo, ND
- $34,387 - $56,188 a year
- Weekends as needed
- Writing skills
- English
- High school diploma or GED
- Health savings account
- AD&D insurance
3d
Desktop Support Specialist
NDSU Foundation —Fargo, ND
- Online Application
- Hybrid work
- Microsoft Outlook
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
2d
Clinical IT Helpdesk Supervisor - REMOTE
NTT Ltd —Fargo, ND
- $55,836 - $96,938 a year
- Remote
- Microsoft Excel
- Mid-level
- 3 years
- Health savings account
- AD&D insurance
4d
Personal Lines Associate Client Representative
World Insurance Associates LLC —Fargo, ND
- Full-time
- Office
- Clean MVR report
- Typing
- Retirement plan
Quick Apply
21h
Sr MDM IT Business Analyst
Border States Industries, Inc. —Fargo, ND
- Remote
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
9d
Sr SAP Functional Analyst - FICO
Border States Industries, Inc. —Fargo, ND
- $93,631 - $130,446 a year
- Remote
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health savings account
- Paid holidays
SAP Integration Engineer Team Lead
Border States Industries, Inc. —Fargo, ND
- Remote
- 7 years
- Azure
- Customer service
- Health savings account
- Paid holidays

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Clinical Service Desk-Helpdesk-REMOTE-US
NTT Ltd —Fargo, ND
Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson…
$37,944 - $71,300 a year
Clinical Service Desk Helpdesk (EMR Systems Support) Associate - Remote Role
NTT DATA —Fargo, ND
Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson…
$25 an hour
Quick Apply
1d

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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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Technical Support Specialist
Proteam Solutions —Columbus, OH
Provide high-quality customer service while managing a high volume of inbound phone calls. Experience using remote access and remote troubleshooting tools.
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help desk support jobs near fargo, nd

Clinical Service Desk Helpdesk (EMR Systems Support) Associate - Remote Role

NTT DATA -
Fargo, ND

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Job Details

$25 an hour
1 day ago

Qualifications

High school diploma or GED

Full Job Description

Company Overview:
Req ID: 382288
NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

Job Description:
All candidates are required to be shift flexible. Night, weekend, and/or holiday work will be required. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on business requirements.
NTT DATA Services is committed to improving patient outcomes by creating efficiencies across the healthcare ecosystem. A recognized leader in the healthcare space, the company delivers targeted segment solutions including patient engagement, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration, in addition to core managed infrastructure, application and business process services. Clients include more than 1,800 hospitals, 2,200 long-term care facilities, 225 acute care facilities, 43,000 clinicians, 1,000 physician practices and 50 insurance providers in support of 65 million policy holders.

Job Responsibilities Include:
This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365
All candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift.
Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality
Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
Responsible for driving resolution of incidents on a 24/7 desk
Read text on computer screens for the duration of the shift
Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
Ensure a quiet, private workspace with high speed, wired internet
Travel up to 10% of the time, if required
Lift up to 25 lbs. if needed for equipment setup
Have a working cell phone for manager communication and Two-Factor Authentication

Basic Qualifications:
Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
Minimum of 1 year of technical troubleshooting experience
High school diploma or equivalent required

Preferred Skills:
Experience in a call center environment
Demonstrate a service philosophy in all interactions with clinicians and colleagues
Effective communication and interpersonal skills
Proficient typing and English language skills (both verbally and in writing)
Strong listening capabilities to fully understand caller's needs / requests
Exceptional ability to work optimally in a fast-paced environment

About NTT DATA:
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($25.00/Hour). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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help desk support jobs in fargo, nd

Clinical Service Desk Helpdesk (EMR Systems Support) Associate - Remote Role

Clinical Service Desk-Helpdesk-REMOTE-US

Help Desk Support Specialist

Clinical Service Desk Associate (Remote)

Desktop Support Specialist

Clinical IT Helpdesk Supervisor - REMOTE

Personal Lines Associate Client Representative

Sr MDM IT Business Analyst

Sr SAP Functional Analyst - FICO

SAP Integration Engineer Team Lead

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