Top 125 Senior client operations manager Jobs in Fayetteville, Ar

Senior Site Manager, MS Site Management
Ricoh —Fayetteville, AR
- Full-time
- 5 years
- Office
- High school diploma or GED
Manager Area Operations & Safety
REXEL —Fayetteville, AR
- Full-time
- Inventory management
- Ability to walk for extended periods
- Office
- Commuter assistance
- Health savings account
Quick Apply
Senior Client Operations Manager
Acosta —Rogers, AR
- $61,500 - $75,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Travel
Quick Apply
8d
Operations Superintendent
City of Rogers, Arkansas —Rogers, AR
- $38.12 - $40.50 an hour
- Weekends as needed
- Word processing
- ERP systems
- Analysis skills
(USA) Senior Manager, Research Operations
Walmart —Bentonville, AR
- $130,000 - $260,000 a year
- High school
- 5 years
- Office
- Paid jury duty
- Disability insurance
1d
Telephonic Case Manager I
CorVel Corporation —Rogers, AR
- $63,739 - $95,264 a year
- Full-time
- Nursing
- RN License
- Computer literacy
- Health savings account
- Disability insurance
Quick Apply
Child Welfare Management Consulting Senior Manager
Accenture —Bentonville, AR
- $122,700 - $338,300 a year
- Full-time
- System design
- 8 years
- Children
- Paid holidays
- Disability insurance
7d
Transportation & Logistics (Industrials) - Management Consulting Manager
Accenture —Bentonville, AR
- $87,400 - $293,800 a year
- Full-time
- 5 years
- Bachelor's degree
- Travel
- Paid holidays
- Disability insurance
3d
Health Payment Reimbursement Manager
Accenture —Bentonville, AR
- $87,400 - $293,800 a year
- Full-time
- Bachelor's degree
- Travel
- US work authorization
- Paid holidays
- Disability insurance
Automotive Strategy Senior Manager
Accenture —Bentonville, AR
- $122,700 - $317,200 a year
- Full-time
- 8 years
- Analysis skills
- Bachelor's degree
- Paid holidays
- Disability insurance
6d
Tolling Industry Management Consulting Senior Manager
Accenture —Bentonville, AR
- $122,700 - $338,300 a year
- Full-time
- 7 years
- Bachelor's degree
- Travel
- Paid holidays
- Disability insurance
Talent Strategy Senior Manager - Utilities
Accenture —Bentonville, AR
- $122,700 - $338,300 a year
- Full-time
- Travel
- Mentoring
- US work authorization
- Paid holidays
- Disability insurance
Asset Management Manager
Accenture —Bentonville, AR
- $87,400 - $293,800 a year
- Full-time
- 5 years
- Project management
- Bachelor's degree
- Paid holidays
- Disability insurance
Banking Payments Senior Manager
Accenture —Bentonville, AR
- $122,700 - $338,300 a year
- Full-time
- Analysis skills
- Travel
- US work authorization
- Paid holidays
- Disability insurance
Project Manager, Retail Construction
Sevan Multi-Site Solutions, Inc. —Bentonville, AR
- $105,000 - $130,000 a year
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Supply Chain & Logistics (Industrials) – Management Consulting Senior Manager
Accenture —Bentonville, AR
- $122,700 - $338,300 a year
- Full-time
- Hybrid work
- Sales
- 3 years
- Bachelor's degree
- Paid holidays
- Disability insurance
Client Director - Retail
NielsenIQ —Bentonville, AR
- $114,800 - $153,750 a year
- Full-time
- Hybrid work
- Management
- Bachelor of Science
- Merchandising
- Health savings account
- AD&D insurance
Quick Apply
3d
HR Ventures & Acquisition Senior Manager
Accenture —Bentonville, AR
- $122,700 - $338,300 a year
- Full-time
- ERP systems
- Analysis skills
- Bachelor's degree
- Paid holidays
- Disability insurance
14d
Planner I
City of Rogers, Arkansas —Rogers, AR
- $30.60 - $32.52 an hour
- Word processing
- Office
- High school diploma or GED
11h
High Tech Consulting Senior Manager
Accenture —Bentonville, AR
- $122,700 - $338,300 a year
- Full-time
- 5 years
- Bachelor's degree
- Product management
- Paid holidays
- Disability insurance
7d

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Senior Site Manager, MS Site Management

Ricoh -
Fayetteville, AR

Apply Now

Job Details

Full-time

Qualifications

Customer communication
High school diploma or GED
Customer engagement

Full Job Description

Senior Site Manager, MS Site Management POSITION PROFILE

Accountable for daily operations of medium to large team that may include a complex site or/and multiple sites. Ensures contract compliance of contracted services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services through SLA results and client feedback. Responsible for selecting and assessing talent, recruiting, hiring, onboarding, employee retention, staff training & development, succession planning, and conducts performance management that includes employee counseling.

Job Duties and Responsibilities

Responsible to manage daily operations of a medium-large size site while managing a mediumlarge team of direct reports
Prioritizes complex projects while effectively managing multiple and competing priorities.
Fosters an inclusive and high performing team environment in which SLA objectives are met.
Expert knowledge of Ricoh's products and offerings. Consistently consults and displays insights
into strategic and tactical issues by actively seeking input of counterparts in other business units
and businesses.
Improves quality of operations while consistently applying effective implementation and
management of RICOH Service Excellence tools.
Responsible for staffing and performance management of assigned site personnel and assigned
Field Service Representative staff.
Creates and maintains a customer-focused environment with regular end-user feedback and
customer satisfaction surveys, with active Commitment Action Document.
Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and
Deadline standards and compliance, utilizing tools and best practices.
Ensures that location is properly staffed by promoting effective use of internal recruiting and
selection process to attract and hire talent.
Motivates employees and recognizes their accomplishments in a timely manner leveraging the
Ricoh Recognition programs.
Identifies and recommends high performers for succession planning. Responsible for employee
retention, performance management and employee counseling.
Identify training and performance planning targets through the development of assigned staff
through Individual Development Plan Management, along with succession planning, and
mentorship.
Focus is on business retention, customer service, high performing team, and profitable growth.
Able to support, lead and manage team through all phases of Change Management.
Understand complex and detailed processes, seeks ways to improve operational effectiveness,
conducts root cause analysis, and issue resolutions to ensure optimal customer satisfaction.
Identify gaps/scope creep in service delivery and adjust process documentation to work within
the client or Ricoh framework, with support of AOM/ESM or NOM.
Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and
communicating with sales department.
Maintains formal contact with the customer on a daily basis in MS and as needed in BIS.
Clearly communicates job expectations/consequences of direct reports by training, crosstraining, coaching, counseling, directing, evaluating the work and efficiency of subordinates to
increase their work output and work quality.
Acts as a consultant to customer in improving business processes through workflow
enhancements and appropriate services
Collaborates with other leaders, team members, and internal or external customers to
implement a solution or initiative.
Able to support, lead and manage team through all phases of Change Management, with
support of AOM/ESM or NOM.
Suggests, develops, and implements process improvements that increase quality or
productivity.
Completes Monthly Operations Review, site reports and other paperwork as necessary.
Supports QSMs.
Is responsible for creating/conducting site required reporting, customer presentations and
business reviews to ensure alignment with contractual requirements and value add reporting.
Performs other duties as assigned

QUALIFICATIONS (Education, Experience, and Certifications)

Typically Requires:

High school or GED is required.
5+ years of work experience in a related field (B2B and/or technical).
Previous 2 years of managerial work experience strongly preferred.
Previous 5 years Customer facing work experience required.
Demonstrated high level knowledge and understanding of technology.
Off 360 proficient user

KNOWLEDGE, Skills and Abilities

Strategical facilitator of complex issues
Ability to present to a large-sized group
Complex-Problem Solving Skills
Demonstrates managerial courage – Expert Customer Service skills
Expert Technical aptitude
Expert Written and Verbal Communication skill

Working Conditions, MENTAL AND PHYSICAL DEMANDS

Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.
Work assignments are diversified. Interpret, comprehend, and apply complex material, data and instruction – prepare, provide and convey diversified information.
Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs.
Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Apply Now

Refine Your Search

senior client operations manager jobs in fayetteville, ar

Senior Site Manager, MS Site Management

Manager Area Operations & Safety

Senior Client Operations Manager

Operations Superintendent

(USA) Senior Manager, Research Operations

Telephonic Case Manager I

Child Welfare Management Consulting Senior Manager

Transportation & Logistics (Industrials) - Management Consulting Manager

Health Payment Reimbursement Manager

Automotive Strategy Senior Manager

Tolling Industry Management Consulting Senior Manager

Talent Strategy Senior Manager - Utilities

Asset Management Manager

Banking Payments Senior Manager

Project Manager, Retail Construction

Supply Chain & Logistics (Industrials) – Management Consulting Senior Manager

Client Director - Retail

HR Ventures & Acquisition Senior Manager

Planner I

High Tech Consulting Senior Manager

I want to receive the latest job alert for senior client operations manager in fayetteville, ar

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