Top 12403 Team manager, people Jobs in Flat Rock Mi

Contact Center Operations Manager
UAW-FCA-Ford-General Motors Legal Services Plan —Wayne, MI
- $75,000 - $82,000 a year
- Email
- Hybrid work
- Background check
- 7 years
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
2d
Professional Organizer (live in A2 or Ypsi only)
SuperOrganized LLC —Ypsilanti, MI
- From $30 an hour
- Part-time
- Background check
- Customer service
- English
- Flexible schedule
Quick Apply
21h
Specialist, Executive Protection
Ford Motor Company —Dearborn, MI
- $99,100 - $166,200 a year
- Weekends as needed
- Hybrid work
- 7 years
- Military
- Driving
- Paid parental leave
- Paid holidays
Team Manager, People
Canopy —Detroit, MI
- $113,000 - $139,000 a year
- Full-time
- Remote
- Office
- Master's degree
- 8 years
- AD&D insurance
- Paid holidays
Quick Apply
2d
Youth Program Site Manager
WAYNE-METROPOLITAN COMMUNITY ACTION AGENCY —Lincoln Park, MI
- $64,000 - $74,000 a year
- Monday to Friday
- CPR Certification
- 5 years
- Mid-level
Assistant Property Manager
AGPM Michigan LLC —Brownstown, MI
- Full-time
- Mid-level
- Residential
- Administrative experience
- Paid holidays
- Disability insurance
Quick Apply
Licensed Master Social Worker (LMSW)- $7,500.00 Sign-On Bonus
Ohioans Home Healthcare & Hospice —Monroe, MI
- Full-time
- Master of Social Work
- Mid-level
- Home Health
- Disability insurance
- Health insurance
Quick Apply
Program Manager - GPD
VOLUNTEERS OF AMERICA MICHIGAN INC. —Detroit, MI
- $67,000 - $73,000 a year
- Full-time
- Addiction Medicine
- LPC
- 3 years
- Flexible schedule
- Referral program
Radiology Technologist Evenings
Corewell Health —Trenton, MI
- Full-time
- Acute care
- BLS Certification
- Mid-level
Recreation Therapist - CTRS
Brightwell Behavioral Health —Garden City, MI
- Full-time
- Computer literacy
- Writing skills
- Inpatient
Quick Apply
Foster Care Supervisor
Judson Center —Dearborn, MI
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Mileage reimbursement
Quick Apply
CT Technologist Midnights
Corewell Health —Taylor, MI
- Full-time
- Hospital
- BLS Certification
- Mid-level
Center-Based Board Certified Behavior Analyst (Bcba)
Centria Autism —Taylor, MI
- $85,000 - $95,000 a year
- Full-time
- Mid-level
- Clinic
- Children
- Continuing education credits
- Mileage reimbursement
Quick Apply
Radiology Technologist Days
Corewell Health —Dearborn, MI
- Full-time
- BLS Certification
- Mid-level
- Radiology
Assessment Specialist
PsyGenics —Trenton, MI
- Up to $65,000 a year
- Full-time
- Background check
- Experience working with individuals with developmental disabilities
- Up to 50% travel
- AD&D insurance
- Health insurance
Quick Apply
8d
CT Technologist Lead
Corewell Health —Wayne, MI
- Full-time
- BLS Certification
- Mid-level
- 1 year
Intake Therapist
Judson Center —Dearborn, MI
- Full-time
- Computer literacy
- Mid-level
- Office
Quick Apply
Senior Operations Engineer
D-Riven Engineered Solutions —Canton, MI
- $101,000 - $110,000 a year
- Full-time
- AutoCAD
- Microsoft Excel
- 3 years
- Health savings account
- Health insurance
Quick Apply
Licensed Mental Health Therapist
Headway —Michigan
- Up to $120.94 an hour
- Remote
- Private practice
- LMFT
- Licensed Clinical Social Worker
Licensed Mental Health Therapist
Headway —Detroit, MI
- Up to $120.94 an hour
- Remote
- Private practice
- LMFT
- Licensed Clinical Social Worker

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team manager, people jobs near flat rock mi

Contact Center Operations Manager

UAW-FCA-Ford-General Motors Legal Services Plan
Wayne, MI

Quick Apply

Job Details

Full-time
$75,000 - $82,000 a year
2 days ago

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
401(k) 6% Match
Vision insurance
Life insurance
Retirement plan

Qualifications

Staff supervision
Team supervision
Managing teams in a customer support role
Coaching
Staff policy implementation
Process improvement planning

Full Job Description

The UAW-FCA-Ford-General Motors Legal Services Plan is seeking an experienced Contact Center Operations Manager to lead our Member Intake Department and drive continuous improvement in service quality, operational performance, and the member experience.

Our Member Intake Department serves as the first point of contact for thousands of members seeking legal assistance each year. Representatives verify eligibility, explain Plan benefits, assign matters to staff attorneys or cooperating attorneys, and direct members to the appropriate resources when additional review or specialized referrals are needed.

We are seeking a proven leader who can build upon an established operation by strengthening quality assurance, improving first-contact resolution, reducing repeat calls, increasing productivity, and using data to drive continuous improvement.

Primary Responsibilities

● Lead, coach, and develop a team of approximately 12 unionized Member Intake Representatives.

● Build a culture focused on professionalism, accountability, and exceptional member service.

● Develop and oversee a quality assurance program that includes call monitoring, coaching, and performance feedback.

● Improve first-contact resolution by ensuring representatives provide complete, accurate explanations of Plan benefits, referral procedures, and member responsibilities.

● Analyze operational metrics and prepare reports that identify trends, measure productivity, improve service quality, and reduce repeat calls.

● Supervise a primarily remote workforce while ensuring accountability and consistent performance.

● Identify workflow improvements and implement technology, including AI tools, that enhance efficiency and the member experience.

● Partner with attorneys and leadership to continuously improve departmental performance and member satisfaction.

Qualifications

● Bachelor’s degree preferred, or an equivalent combination of education and progressively responsible contact center leadership experience.

● Seven or more years of leadership experience in a contact center, customer service, member services, employee benefits, insurance, healthcare, financial services, legal operations, or another service-focused environment.

● Demonstrated success improving contact center performance through quality assurance, employee coaching, operational analytics, and process improvement.

● Strong leadership, communication, analytical, coaching, and organizational skills.

● Experience supervising remote or hybrid teams required.

● Unionized environment. Experience administering CBA or detailed employee policies and manual.

Compensation & Benefits

Salary: $75,000–$82,000, depending on qualifications and experience.

We offer an excellent benefits package, including comprehensive health insurance, an employer-paid 6% 401(k) contribution, 15 paid holidays, paid vacation and sick leave, and a hybrid work environment.

If you are passionate about developing employees, improving operations, and delivering an outstanding member experience, we encourage you to apply.

Qualified applicants should submit a resume, references and cover letter to [email protected].

Pay: $75,000.00 - $82,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Retirement plan
Vision insurance

Work Location: Hybrid remote in Wayne, MI 48184

Quick Apply

Refine Your Search

team manager, people jobs in flat rock mi

Contact Center Operations Manager

Professional Organizer (live in A2 or Ypsi only)

Specialist, Executive Protection

Team Manager, People

Youth Program Site Manager

Assistant Property Manager

Licensed Master Social Worker (LMSW)- $7,500.00 Sign-On Bonus

Program Manager - GPD

Radiology Technologist Evenings

Recreation Therapist - CTRS

Foster Care Supervisor

CT Technologist Midnights

Center-Based Board Certified Behavior Analyst (Bcba)

Radiology Technologist Days

Assessment Specialist

CT Technologist Lead

Intake Therapist

Senior Operations Engineer

Licensed Mental Health Therapist

Licensed Mental Health Therapist

I want to receive the latest job alert for team manager, people in flat rock mi

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