Top 65 Technical customer care specialist Jobs in Florence Ky

PPE Inspection, Cleaning and Repair Technician
911 Fleet & Fire Equipment —Florence, KY
- $20 - $30 an hour
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- Mid-level
- Paid training
- Paid holidays
Quick Apply
Financial Advisor (Training Provided, Licensing Sponsored)
Northwestern Mutual - Rookwood —Cincinnati, OH
- $82,000 - $200,000 a year
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- Office
- Bachelor's degree
- Paid training
- Health savings account
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Specialist Outreach Central Processor I
St. Elizabeth Healthcare —Edgewood, KY
- Full-time
- Customer service
- High school diploma or GED
- Organizational skills
- Health insurance
- Tuition reimbursement
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Regulatory Specialist - Erlanger, KY
ADM —Erlanger, KY
- $53,100 - $93,600 a year
- Overtime
- Background check
- Computer literacy
- Mid-level
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- Health savings account
7d
Specialist Technical Denial
St. Elizabeth Healthcare —Erlanger, KY
- Full-time
- HIPAA
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- Mid-level
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Computer Operator
Cincinnati Children's Hospital —Cincinnati, OH
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- Computer science
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Clinical Laboratory Customer Service Specialist - Main Immediate Response Lab - Full Time - Nights
The Christ Hospital Health Network —Cincinnati, OH
- Full-time
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- HIPAA
- Mid-level
Operations Data Specialist
Gate Group —Erlanger, KY
- $21 - $24 an hour
- Full-time
- Computer literacy
- ERP systems
- Mid-level
- Commuter assistance
- Disability insurance
1d
Supply Chain Solutions Specialist
BLACKHAWK INDUSTRIAL OPERATING CO —Cincinnati, OH
- $20 - $27 an hour
- Full-time
- English
- Windows
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
Food Labeling Compliance Specialist
Lyons Magnus LLC —Walton, KY
- Full-time
- Customer service
- Computer literacy
- Bachelor of Science
- Disability insurance
- Health insurance
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Clinical Specialist, Enabling Technologies - Cincinnati, OH
Medtronic —Cincinnati, OH
- $76,000 - $114,000 a year
- Weekends as needed
- Surgery
- Mid-level
- High school diploma or GED
- Health savings account
- Employee stock purchase plan
4d
Media Specialist
Spring Grove Cemetery & Funeral Homes —Forest Park, OH
- Full-time
- Microsoft Outlook
- Computer literacy
- Office
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Technical Product Support Specialist
CommuniCare Health Services Corporate —Blue Ash, OH
- Full-time
- HIPAA
- Office
- Bachelor's degree
Quick Apply
Credentialing Services Specialist
Dean Dorton —Fort Wright, KY
- Microsoft Excel
- Microsoft Outlook
- Customer service
1d
Software Project Coordinator - Finance
KPI Solutions —Cincinnati, OH
- $85,000 - $110,000 a year
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- 3 years
- Wellness program
- AD&D insurance
Quick Apply
Clinical Specialist II - Cincinnati, OH
Boston Scientific —Cincinnati, OH
- $75,000 - $95,000 a year
- Full-time
- Nursing
- Surgery
- Patient monitoring
IT Training Specialist - Main MyChart Bedside - Full Time - Days
The Christ Hospital Health Network —Cincinnati, OH
- Full-time
- Computer Science
- Mid-level
- Bachelor's degree
15h
Claims – No-Fault Litigation Specialist I - IV
The Cincinnati Insurance Companies —Fairfield, OH
- $60,000 - $95,000 a year
- Mid-level
- Analysis skills
- Team management
Clinical Account Representative, CardioMEMS - Cincinnati
Abbott Laboratories —Cincinnati, OH
- $68,000 - $136,000 a year
- Full-time
- Remote
- Mid-level
- 1 year
- Business
- Health insurance
- Tuition reimbursement
14d
ADMINISTRATIVE TECHNICIAN
City of Cincinnati —Cincinnati, OH
- $47,603.06 - $72,371.67 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Writing skills
- Health savings account
- Paid holidays
5h

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PPE Inspection, Cleaning and Repair Technician

911 Fleet & Fire Equipment
Florence, KY

Quick Apply

Job Details

Full-time
$20 - $30 an hour

Benefits

Paid training
Paid holidays
Health insurance
401(k)
Paid time off
401(k) matching
Opportunities for advancement

Qualifications

Sewing
Computer operation
Customer communication
Customer service
Stitching
Personal protective equipment (PPE) adherence
Industrial equipment troubleshooting
Industrial sewing machine
High school diploma or GED
Sewing machine
Technical troubleshooting support
NFPA standards
Technical Proficiency
Mechanical troubleshooting
Respirator
Production troubleshooting

Full Job Description

Position Overview

The PPE Inspection, Cleaning & Repair Technician performs advanced inspection, cleaning, and structural repair of firefighter turnout gear and personal protective equipment in accordance with NFPA 1851 standards. This skilled position requires certification in turnout gear inspection and repair, mechanical aptitude, and attention to detail. Cross-training in customer service and operational coordination is provided to ensure comprehensive understanding of the business and ability to support front-office functions.

Essential Duties and Responsibilities

Inspection Services (30%)

· Conduct NFPA 1851-compliant Advanced Inspections on turnout coats, pants, hoods, and gloves

· Document inspection findings using standardized forms and digital systems

· Identify damage, contamination, and signs of degradation

· Evaluate thermal liners, moisture barriers, and outer shell materials

· Assess trim, reflective materials, hardware, and closure systems

· Make retirement recommendations when gear no longer meets NFPA standards

· Photograph damage and maintain digital inspection records

· Complete individual garment documentation and history logs

· Measure and record garment specifications for sizing and fit issues

Cleaning Operations (25%)

· Operate industrial washing equipment for turnout gear decontamination

· Execute NFPA 1851 advanced cleaning procedures

· Monitor water temperature, detergent concentration, and cycle times

· Inspect gear post-cleaning for remaining contamination

· Operate gear dryers and manage drying procedures (max 105°F)

· Maintain cleaning equipment and ensure proper calibration

· Follow manufacturer-approved cleaning protocols for specific brands

· Manage separation of contaminated and clean areas

· Maintain clean room standards and contamination control

Repair Services (35%)

· Perform structural repairs on turnout coats and pants (thread repairs, seam reinforcement)

· Replace damaged hardware (D-rings, buckles, snaps, Velcro)

· Repair or replace trim and reflective materials

· Execute moisture barrier repairs using heat-sealing equipment

· Operate industrial sewing machines (walking foot, heavy-duty)

· Replace liners, wristlets, collars, and other components

· Install manufacturer-specified parts and materials

· Maintain repair quality standards that preserve garment certifications

· Document all repairs performed and materials used

· Verify repair integrity through inspection and testing

Cross-Training / Customer Interface (10%)

· Communicate with customers regarding repair recommendations and costs

· Provide turnaround time estimates and service updates

· Explain technical findings to fire department personnel

· Assist with gear intake and documentation during high-volume periods

· Support customer education on NFPA 1851 requirements and gear care

· Participate in customer facility visits for on-site consultations

· Learn basic operations management and scheduling procedures

· Assist with parts inventory management and ordering

Required Qualifications

Education & Certification

· High school diploma or equivalent (required)

· Technical/trade school training in sewing, textiles, or related field (preferred)

· NFPA 1851 Advanced or Master level certification (required within 6 months of hire)

· Manufacturer ISP certification for primary brands serviced (Globe, Lion, Morning Pride, etc.) - must obtain within 6 months

· OSHA Hazardous Materials Awareness training (provided)

Experience

· 1+ years industrial sewing, garment repair, or textile work (preferred)

· Experience with heavy-duty materials (leather, canvas, synthetics) strongly preferred

· Fire service background helpful but not required

· Mechanical aptitude and hands-on technical skills required

Skills & Competencies

· Proficiency operating industrial sewing machines (walking foot machines preferred)

· Strong attention to detail and quality control mindset

· Ability to read and follow technical specifications and repair procedures

· Understanding of fabric construction and material properties

· Mechanical troubleshooting skills for equipment maintenance

· Ability to work independently with minimal supervision

· Reliable and punctual with strong work ethic

· Willingness to learn and adapt to new procedures and technologies

· Basic computer skills for documentation and record-keeping

· Effective communication skills for customer and team interactions

Physical Requirements

· Ability to stand for extended periods (6-8 hours)

· Manual dexterity for detailed sewing and repair work

· Ability to lift and maneuver up to 50 lbs regularly (gear bundles, equipment)

· Visual acuity for detailed inspection work (corrected vision acceptable)

· Ability to work in industrial environment with noise, heat, and humidity

· Ability to wear respiratory protection and other PPE when handling contaminated gear

· Fine motor skills for precision sewing and repair work

Working Conditions

· Climate-controlled production facility

· Industrial sewing and washing equipment noise levels

· Exposure to contaminated firefighter gear requiring PPE (gloves, respirators, eye protection)

· Standing at workstations for extended periods

· Repetitive hand motions (sewing, inspection)

· Standard business hours (Monday-Friday) with occasional overtime during peak seasons

· Clean room environment for final inspection and storage

Safety Requirements

· Adherence to all OSHA and NFPA safety protocols

· Proper use of personal protective equipment when handling contaminated gear

· Compliance with contamination control procedures

· Safe operation of industrial equipment and machinery

· Participation in facility safety training programs

· Understanding of carcinogen exposure risks and prevention

Compensation & Benefits

· Hourly wage based on experience and certification level

· Overtime opportunities during peak seasons

· Health insurance benefits

· Paid time off and holidays

· Manufacturer certification training (fully paid)

· Continuing education and professional development

Career Path

This position offers advancement opportunities including:

· Senior Technician / Lead Technician with supervisory responsibilities

· Master-level NFPA certification specialist

· Quality Control Supervisor

· Training Coordinator for new technicians

· Operations Manager with business management responsibilities

· Specialist certifications in advanced repair techniques or manufacturer-specific systems

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Benefits:

401(k)
401(k) matching
Health insurance
Paid time off
Paid training

Application Question(s):

Please describe your industrial sewing experience--employer, equipment operated, types of garments and materials, etc.

Experience:

industrial sewing: 1 year (Required)

Ability to Commute:

Florence, KY 41042 (Required)

Work Location: In person

Quick Apply

Refine Your Search

technical customer care specialist jobs in florence ky

PPE Inspection, Cleaning and Repair Technician

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Specialist Outreach Central Processor I

Regulatory Specialist - Erlanger, KY

Specialist Technical Denial

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Clinical Specialist, Enabling Technologies - Cincinnati, OH

Media Specialist

Technical Product Support Specialist

Credentialing Services Specialist

Software Project Coordinator - Finance

Clinical Specialist II - Cincinnati, OH

IT Training Specialist - Main MyChart Bedside - Full Time - Days

Claims – No-Fault Litigation Specialist I - IV

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ADMINISTRATIVE TECHNICIAN

I want to receive the latest job alert for technical customer care specialist in florence ky

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