Top 7 junior customer service Jobs in florida

Junior Sales Support Representative
Cherrylake, Inc. —Groveland, FL
- Weekends as needed
- Office
- Continuous improvement
- Computer skills
Quick Apply
11d
S&L Front Desk Bilingual Receptionist
Jr. Davis Construction Company, Inc. —Kissimmee, FL
- Overtime
- Microsoft Word
- Spanish
- Microsoft Outlook
Quick Apply
Jr. Dispatcher Administrative Assistant
Steadfast —San Antonio, FL
- Weekends as needed
- Computer literacy
- Office
- High school diploma or GED
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Erick Bryant Jr - State Farm Agent —Miami, FL
- $35,000 - $55,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
Junior Customer Service Representative - Tallahassee, Florida
Software Technology Inc —Tallahassee, FL
- Full-time
- Computer literacy
- High school diploma or GED
- Experience equivalent to degree accepted
Quick Apply
Junior Customer Success Manager
Sumsub —Miami, FL
- Sales
- Business development
- Analysis skills
Quick Apply

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Junior Sales Support Representative

Cherrylake, Inc. -
Groveland, FL

Quick Apply

Job Details

Full-time
11 days ago

Qualifications

Optimizing workflow processes
Customer follow-ups
General freight transportation
Customer records maintenance
Email customer support
Logistics shipment scheduling
Freight documentation management
Sales transaction processing
Phone communication
Payment processing
Operations coordination
Copy machines
Customer order taking
Logistics customer service
Shipment tracking for distribution operations
Transportation sales
Filing
Accurate transaction records management
Order shipping
Customer payment reminders
Phone customer support
Freight shipment tracking
Sales quoting
Continuous improvement
Email campaign management
Delivery record maintenance
Computer skills
CRM system proficiency
Order tracking
Order inquiry handling

Full Job Description

JUNIOR SALES SUPPORT REPRESENTATIVE

JOB SUMMARY

The Sales Support Representative plays a crucial role in ensuring seamless communication and efficient operations throughout the sales and logistics processes. This position proactively notifies the OSR and Sales Support team of expiring orders via email and phone, providing essential details and facilitating timely follow-ups to enhance customer satisfaction.

Key responsibilities include establishing and maintaining customer contact through outbound and inbound calls, keeping customers informed about impending credit holds, prepayments, and order statuses. The representative will also update and maintain customer information in the CRM database, ensuring accurate records of interactions, transactions, and complaints.

The role requires a commitment to quality service by adhering to company policies and procedures. The Sales Support Representative will communicate effectively with internal and external contacts to facilitate the sales order process, ensuring high accuracy in processing orders, managing payments, and coordinating delivery details.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

Notify Team of Expiring Orders: Proactively inform the team via email and phone about upcoming expiring orders to ensure timely follow-up and action. This includes providing details on the orders, potential impacts, and any necessary steps to facilitate renewals or adjustments. Maintain clear communication to help the team prioritize tasks and enhance customer satisfaction.
Communication: Establish customer contact by making outbound calls and receiving inbound return calls. Keeping customers aware of impending credit holds, pre payments, short ships. Phone campaigns (what have you not bought from CL, are you getting our availability, is all your company info up to date.)
Customer Database Information: Update customer information in CRM database for email campaigns. Review weekly email bounce backs and update CRM. Maintain records of customer interactions, transactions, and complaints inside CRM.
Quality Service: Ensure quality service by following company policies and procedures
Sales Order Process: Communicate with internal and external contacts to facilitate the sales process. High level of accuracy when processing sales orders and following internal protocols for relaying information to customer and OSR. Ensuring payments are made before cut off, Attaching load numbers, communicating with customers as to projected delivery date and time, and adding freight to the orders, send finalized orders to sales reps who forward to customers Adding freight amount on sales order. Create shippers. Enter load sequences on multiple drops. Load submitted all orders before cut off time. Receiving prepayment and removing credit holds
Logistics Coordination: Assist with building and maintain records of partial truck orders, ensuring timely communication with outside contract carriers. Maintain clear and consistent communication with customers regarding their orders and delivery status, ensuring a high level of service and satisfaction. Prepare and send out quotes for transportation services.
Ensure Handling of Requests: Ensure that customer requests are implemented on time, handle and coordinate logistics, filing purchases and tracking shipments. Take crop photos for OSR as needed.
Claims Processing: Administrative support to the claims process.
Curbside Customer Service: Answering Curbside customer questions via email, and processing curbside paymentCreate shippers and load numbers for Curbside orders.

QUALIFICATIONS

Working knowledge of products and services and current inventory
Assist in process improvement efforts as they relate to the order fulfillment processes
Detail oriented, thorough, ability to follow processes and procedures with accuracy and consistency
Able to handle multiple tasks and priorities in a professional positive manner
Written and verbal communication skills, able to effectively communicate with a wide variety of stakeholders
Energetic, ability to work in a fast paced environment, meet deadlines and maintain a positive, growth mindset
Promotes teamwork and collaboration

HOURS OF WORK

This is a full-time position. Days and hours of work are Monday through Friday, 40+ hours per week. Occasional evening and weekend work may be required as job duties demand.

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computer, photocopiers and smartphones. Occasional bending, lifting and carrying of objects not to exceed 20 lbs. Occasional exposure to outdoors.

NOTICE

CHERRYLAKE, INC. RESERVES THE RIGHT TO CHANGE THE JOB DESCRIPTION AND/OR REQUIRE ADDITIONAL DUTIES AT ITS DISCRETION.

DFWP, EOE & E-VERIFY

Quick Apply

Refine Your Search

junior customer service jobs in florida

Junior Sales Support Representative

S&L Front Desk Bilingual Receptionist

Jr. Dispatcher Administrative Assistant

Customer Relations Representative - State Farm Agent Team Member

Junior Customer Service Representative - Tallahassee, Florida

Junior Customer Success Manager

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