Top 10 Help desk technician Jobs in Flowood Ms

Technical Service Representative
RJ Young Company —Jackson, MS
- Weekends as needed
- Mid-level
- Office
- High school diploma or GED
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Service Technician, HVAC Repair
Sears Home Services —Jackson, MS
- $22 - $36 an hour
- Full-time
- Customer service
- Pass drug screening
- High school diploma or GED
- Health insurance
- Dental insurance
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Pearl, MS
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
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Technical Service Representative

RJ Young Company -
Jackson, MS

Quick Apply

Job Details

Full-time

Qualifications

Customer communication
Company vehicle operation
High school diploma or GED
Assembly
Conflict management
Customer service problem-solving

Full Job Description

Be the Hands-On Expert Keeping Office Technology Running

Are you mechanically inclined and enjoy working with your hands? Do you like solving real-world problems and being out in the field? We're looking for a Technical Service Representative (TSR) who thrives on hardware repair and customer support—not behind a desk, but in the real world, making things work. This is not an IT or help desk role. This is a field-based, hands-on hardware technician position focused on the physical repair and maintenance of multifunctional office equipment like copiers, printers, scanners, and fax machines. You'll also handle some basic network connectivity setup (print/scan), but your main job is keeping the machines running—and customers happy.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This Role Is All About Hardware—You’ll:

Diagnose and repair mechanical and electrical issues on copiers, printers, scanners, and fax machines
Perform preventative maintenance and part replacements
Set up devices to print and scan on basic networks (connectivity knowledge helpful, but this is not an IT role)
Provide basic training to end users on hardware functions
Work independently in the field, while staying connected with your service team
Keep detailed service records and submit mileage, payroll, and call reports
Maintain a clean and professional appearance (yourself and your company vehicle)

Why You’ll Love It:

You're not stuck at a desk—you're out solving real problems hands-on
Every day is different, with new challenges and new customers
You'll get training and support to keep learning and advancing
You’re part of a team that values craftsmanship, service, and reliability

Work Environment

This role primarily operates in a professional office setting, where you'll regularly use standard office equipment such as computers, phones, printers, copiers, and fax machines. However, as a field-based technician, you'll also spend time at customer locations, which may include distribution centers, manufacturing floors, or warehouse environments. These settings can vary in noise level, temperature, and layout, so flexibility and adaptability are key.

Physical Demands

Must be able to drive long distances to service a device.
Must be able to carry a tool bag weighing up to 30lbs.
Must be able to lift to 100lbs to assemble some device components.
Must be able to move equipment (machines typically have casters) to access components.

Position Type/Expected Hours of Work

Full Time, Monday thru Friday 8am to 5pm, or 7am to 4pm.
Special circumstances may require the need to work late or on a weekend.
Occasional travel on weekends for manufacturer training.

Travel

Daily travel between customer locations.
Occasional travel to attend training or team meetings.

Required Education and Experience

High school diploma or equivalent.

Preferred Education and Experience

Two-year technical degree.

Prior Xerox experience.

Prior electrical/mechanical/computer experience.

AAP/EEO Statement

RJ Young provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Duties

Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Education

Required

High School or better in N/A

Preferred

Technical/other training or better in General Studies

Skills

Required

Accountability
Communication
Conflict Resolution
Creative Thinking
Customer Service
Interpersonal Skills
Problem Solving
Self-Management

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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help desk technician jobs in flowood ms

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Now Hiring IT and Telecom Field Technicians

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