Top 4 Service desk technician Jobs in Fort Bragg, Nc

Mid-Level Service Desk Technician
Occam Solutions —Fort Bragg, NC
- Weekends as needed
- Mid-level
- Windows
- Mentoring
Quick Apply
Service Desk Technician
Endurion —Fort Bragg, NC
- Weekends as needed
- Maintenance
- Research
- Mid-level
Quick Apply
Sr Service Desk Technician
Occam Solutions —Fort Bragg, NC
- Weekends as needed
- Windows
- Team management
- Mentoring
Quick Apply
IT Technician
Prestage —Saint Pauls, NC
- $20 - $23 a year
- Weekends as needed
- Mid-level
- Windows
- Microsoft Office
- Paid holidays
- Health insurance

Discover related jobs

Based on your search for service desk technician jobs.

Service Desk or Helpdesk
HCL America Inc —Cary, NC
The ability to communicate confidently and clearly to customers both face to face and over the telephone Experience with various operating systems, and diverse…
Quick Apply
Mid-Level Service Desk Technician
Occam Solutions —Fort Bragg, NC
Must be able to maintain DoD 8570 IAT Level I certification via continuing education requirements or re certification. DoD 8570 IAT Level II certification.
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
Quick Apply
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for service desk technician in fort bragg, nc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk technician jobs near fort bragg, nc

Mid-Level Service Desk Technician

Occam Solutions -
Fort Bragg, NC

Quick Apply

Job Details

Full-time

Qualifications

Mobile device support
Email configuration (technical support)
Productivity software support
Desktop (troubleshooting support)
Remote access software
DoD 8570
IAT
Desktop administration
IAT Level I
IAT Level II

Full Job Description

Occam Solutions is looking for a Mid Level Service Desk Technician, Ft. Bragg. The Mid-Level Desk Technician will have many responsibilities will include: Interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution. Is proficient with industry standard desktop operating systems and office automation software suites. Must demonstrate excellent verbal and written communication skills. Special Operations Force experience is preferred (but not required). Will be required to work rotating shift schedules to include nights, weekends, and holidays.

Specific Responsibilities: Service Desk Technicians (SDTs) must be able to clearly communicate via phone, portals and instant messaging with end users and technicians. These technicians must have experience troubleshooting core services (file, e-mail, print, web, portal and transport), and be able to mentor lower level technicians to become proficient within these areas. Must be able to present a professional, sharp and technically savvy image via verbal, written and in person communications with customers with responsibilities ranging from entry level to the senior executive levels and serve as a positive example to other technicians on the team. SDTs must be qualified to perform the following functions:

Serve as the initial point of contact for resolution of desktop/laptop/mobile related problems in a 70,000+ customer enterprise.

May be required to provide VIP level support to USSOCOM executive level users and their staff.

Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows 10, Windows 8, Windows 7, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment via telephone.

Document, track, resolve, and report on problems and work orders using Remedy Action Request database system.

Modify/create and troubleshoot user accounts via Active Directory, submit changes to file management and peripheral devices via Remedy, escalate network incidents, and provide direct support to USSOCOM customers located throughout the world.

Determine which special team can best resolve the problem and assign the task to the Desktop Support, Customer Support, Network Administration or System Administration Teams when a solution cannot be provided telephonically.

Ability to install, maintain and troubleshoot server, network, system and application issues.

Technical experience in the setup, operation, and troubleshooting of all associated and follow-on operating systems.

Must have experience with Dameware, RDP and Terminal Services.

May be required to perform incident management functions which include: Incident trending and prioritization and documenting and communicating those findings with senior organizational team members.

Perform other duties as required.

Minimum Required Qualifications:

Two Years relevant IT/Service Desk Experience

Must have DoD 8570 IAT Level I certification.

Must be able to maintain DoD 8570 IAT Level I certification via continuing education requirements or re certification.

Must possess current TS/SCI clearance.

Must be TS/SCI eligible.

Preferred Qualifications:

DoD 8570 IAT Level II certification.

Special Operations Force experience.

Quick Apply

Refine Your Search

service desk technician jobs in fort bragg, nc

Mid-Level Service Desk Technician

Service Desk Technician

Sr Service Desk Technician

IT Technician

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for service desk technician in fort bragg, nc

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected