Top 19 It software support Jobs in Fort Wayne, In

Technical Support Specialist
The Intersect Group —Fort Wayne, IN
- $55,000 - $75,000 a year
- Full-time
- Google Workspace
- Azure
- Computer Science
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IT Software Support Technician
Steel Dynamics, Inc. —Fort Wayne, IN
- Mid-level
- Windows
- Microsoft Office
Kelley Automotive Group IT Support Specialist
Kelley Automotive Group LLC —Fort Wayne, IN
- Weekends as needed
- Clean driving record
- Computer Science
- Dealership
Quick Apply
App Support Analyst I
Brotherhood Mutual Insurance Company —Fort Wayne, IN
- Office
- Agile
- 1 year
13d
IT Support Specialist
SANKO GOSEI TECH —Fort Wayne, IN
- $18 - $24 an hour
- Computer science
- Computer Science
- Ability to walk for extended periods
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IT Specialist Third Shift (On-Site)
Avancez Assembly —Roanoke, IN
- Full-time
- Writing skills
- Mid-level
- Windows
- Health insurance
- Dental insurance
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13d
Customer Success Support Analyst
Sharetec —Fort Wayne, IN
- $40,000 - $52,000 a year
- Full-time
- Hybrid work
- Spanish
- Computer science
- Computer Science
- Paid holidays
- Disability insurance
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8d
Integration Support Specialist
Do it Best Corp. —Fort Wayne, IN
- Mid-level
- Office
- Windows
- Profit sharing
- Health insurance
Quick Apply
Technical Support Coordinator
APT Manufacturing Solutions —Hicksville, OH
- Online Application
- Engineering
- Mid-level
- Travel
- Health savings account
- Health insurance
Quick Apply
2d
Technical Service Representative
STERLING MANUFACTURING LLC —Fort Wayne, IN
- $18 - $22 an hour
- Full-time
- Mid-level
- Organizational skills
- Communication skills
- Health insurance
- 401(k)
Quick Apply

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Technical Support Specialist
The Intersect Group —Fort Wayne, IN
High school diploma or GED required; associate degree or higher preferred in Computer Science, Cyber Security, or a related field.
$55,000 - $75,000 a year
Quick Apply
IT Software Support Technician
Steel Dynamics, Inc. —Fort Wayne, IN
Duties include answering help desk calls, troubleshooting issues, entering, and monitoring workorders/resolutions. Answer service desk phone calls.

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Desktop Support Specialist
Proteam Solutions —Columbus, OH
We are seeking a skilled professional to resolve software, hardware, and network issues, offering technical assistance to a diverse range of customers and…
$24 - $28 an hour
Quick Apply
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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it software support jobs near fort wayne, in

Technical Support Specialist

The Intersect Group -
Fort Wayne, IN

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Job Details

Full-time
$55,000 - $75,000 a year

Qualifications

Google Workspace
Operating systems
IT user and group management
GPO
High school diploma or GED
Computer hardware
Desktop (troubleshooting support)
Productivity software

Full Job Description

Company Overview

At The Intersect Group, we partner with organizations that rely on dependable, secure technology to serve their customers, support their employees, and create positive impact in their communities. Our clients trust us to deliver responsive, high quality IT services that keep their environments running efficiently. We value professionalism, continuous learning, and a service first mindset that builds long term client confidence.

Role Summary

The Service Desk Technician I plays a critical role in delivering client centered Level 1 remote IT support that minimizes downtime and restores services quickly. This role serves as a primary point of contact for client issues, with a strong emphasis on inbound phone support, and directly contributes to client satisfaction and operational efficiency.

In this position, you will troubleshoot common technical issues, follow documented processes, and collaborate with team members to ensure timely resolution or escalation when needed. Your ability to communicate clearly, work efficiently, and understand the client perspective will be key to success.

Key Responsibilities

Receive, classify, and triage inbound incidents and service requests with a strong focus on phone support
Troubleshoot and resolve Level 1 technical issues to restore client services as quickly as possible
Document incidents, resolutions, and system changes accurately within ticketing and documentation systems
Follow standard operating procedures and knowledge base documentation
Implement low risk, well defined end user changes and requests
Escalate issues appropriately while collaborating closely with team members and management
Stay current on relevant technologies through ongoing learning and training

Key Requirements

Minimum of 2 years of professional IT Service Management or Service Desk experience
High school diploma or GED required; associate degree or higher preferred in Computer Science, Cyber Security, or a related field
At least one current certification from vendors such as Microsoft, CompTIA, Cisco, or Apple
Basic experience with Office 365, Google Workspace, Active Directory, Group Policy, and core networking concepts including TCP IP, DNS, and DHCP
Familiarity with system hardware, operating systems, and end user software troubleshooting
Strong willingness to learn, manage time effectively, and work efficiently in a fast paced environment
Professional communication skills with a client focused, team oriented approach and high attention to detail

Preferred Qualifications

Experience working in a managed services environment
Exposure to switches, firewalls, cloud platforms such as Azure or AWS, server applications, or voice technologies

Call to Action

If you are eager to grow your IT career, enjoy helping others, and want to make an immediate impact, we would love to connect with you. Apply today by submitting your resume and contact information to The Intersect Group for prompt consideration.

Pay: $55,000.00 - $75,000.00 per year

Work Location: In person

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Refine Your Search

it software support jobs in fort wayne, in

Technical Support Specialist

IT Software Support Technician

Kelley Automotive Group IT Support Specialist

App Support Analyst I

IT Support Specialist

IT Specialist Third Shift (On-Site)

Customer Success Support Analyst

Integration Support Specialist

Technical Support Coordinator

Technical Service Representative

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