Top 56 Call center Jobs in Fountain, Co

Customer Service Representative – Human Services
El Paso County —Colorado Springs, CO
- $37,800 - $40,800 a year
- Full-time
- Hybrid work
- Spanish
- Computer literacy
- Writing skills
2d
Customer Service Center Agent I
Peak Vista Community Health Centers —Colorado Springs, CO
- $16.00 - $23.20 an hour
- Monday to Friday
- Spanish
- Computer literacy
- HIPAA
- 403(b) matching
- Disability insurance
Quick Apply
3d
Call Center - Booking Specialist
Vita Brevis Fine Art —Colorado Springs, CO
- $69,000 - $95,000 a year
- Full-time
- Entry level
- Paid training
- Paid holidays
Quick Apply
Customer Service Representative
Smith Plumbing and Heating —Colorado Springs, CO
- $18 - $22 an hour
- Full-time
- Computer literacy
- Communication skills
- Entry level
- Paid training
- Health insurance
Quick Apply
Customer Service Representative
Spartan Management Group —Colorado Springs, CO
- $17 - $19 an hour
- Full-time
- Analysis skills
- Typing
- 1 year
- Paid holidays
- Disability insurance
Quick Apply
Customer Experience Specialist ($17–$21/hr)
Synapse Health —Colorado Springs, CO
- $17 - $21 an hour
- HIPAA
- Office
- Continuous improvement
- Disability insurance
- Health insurance
Quick Apply
Call Center-Member Service Representative II
Wings Credit Union —Colorado Springs, CO
- $20.60 - $23.50 an hour
- Full-time
- Microsoft Outlook
- Writing skills
- Mid-level
- Profit sharing
- Paid training
Quick Apply
12d
Call Center Sup/TL
Systems Integration, Inc. —Colorado Springs, CO
- $19.00 - $21.46 an hour
- Full-time
- English
- Mid-level
- Supervising experience
- Paid holidays
Quick Apply
Dental Engagement Agent (Customer Service Team)
Peak Vista Community Health Centers —Colorado Springs, CO
- $16.00 - $23.20 an hour
- Microsoft Word
- HIPAA
- English
- 403(b) matching
- Disability insurance
Quick Apply
Retail Investment Services Associate
T. Rowe Price —Colorado Springs, CO
- $50,000 a year
- Full-time
- Hybrid work
- High school
- Office
- High school diploma or GED
- Paid time off
- Adoption assistance
Medical Call Center Customer Service Agent - Spanish Bilingual Required
Peak Vista Community Health Centers —Colorado Springs, CO
- $16.00 - $23.20 an hour
- Monday to Friday
- Spanish
- Computer literacy
- HIPAA
- 403(b) matching
- Disability insurance
Quick Apply
Telephone Interviewer
LUCE RESEARCH LLC —Colorado Springs, CO
- $15.16 an hour
- Part-time
- Hybrid work
- Spanish
- No experience needed
- English
- Paid training
- Flexible schedule
Manager, Customer Service
Spectrum —Colorado Springs, CO
- $68,300 - $109,100 a year
- Full-time
- Word processing
- Computer literacy
- Writing skills
- Opportunities for advancement
4d
Customer Service Representative
Iron Shield Roofing, LLC —Colorado Springs, CO
- $16 an hour
- Full-time
- Computer literacy
- Office
- Computer skills
- Paid holidays
- Health insurance
Quick Apply
Retail Appointment Setter / Lead Generator (No Telemarketing or Door-to-Door!)
Peak Home Performance —Colorado Springs, CO
- $18 - $23 an hour
- Part-time
- Background check
- In-person
- Reliable transportation
- Health insurance
- Dental insurance
Quick Apply
Client Services Representative
Ascend Clinical —Colorado Springs, CO
- $20 - $24 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Constituent Response Specialist
Focus on the Family —Colorado Springs, CO
- $22.70 - $26.60 an hour
- Overtime
- Hybrid work
- High school diploma or GED
- Children
- Organizational skills
- Disability insurance
- Health insurance
11d
Telemarketer - State Farm Agent Team Member
Chris Sutherland - State Farm Agent —Colorado Springs, CO
- $15 an hour
- Part-time
- Office
- Organizational skills
- Communication skills
- Opportunities for advancement
- Flexible schedule
Quick Apply
Branch Coordinator- Flex
Apria Healthcare LLC —Colorado Springs, CO
- $19.60 - $20.96 an hour
- Full-time
- Computer literacy
- Basic math
- English
- Paid parental leave
- Disability insurance
Quick Apply
Bilingual Call Center Representative
Colorado Endodontic Group —Colorado Springs, CO
- $18 - $19 an hour
- Full-time
- Spanish
- Medical office experience
- English
- Paid holidays
- Disability insurance
5d

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Customer Service Representative – Human Services

El Paso County -
Colorado Springs, CO

Apply Now

Job Details

Full-time
$37,800 - $40,800 a year
2 days ago

Qualifications

High school diploma or GED

Full Job Description

Need help with applying? Visit our Talent Acquisition page here for application guidance and resources.

VISION

El Paso County will be a trusted regional leader known for excellence in county service delivery.

PURPOSE

We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive.

VALUES

Service Focused • Collaborative • Accountable • Trustworthy • Transparent

Job Summary

We are seeking a customer-focused individual to support our Customer Service Line. In this role, you will assist our community by providing accurate information and connecting customers to the appropriate resources.

This position requires exceptional customer service skills, including the ability to communicate clearly, assess customer needs, and provide timely, solution-oriented support in a fast-paced environment.

If you enjoy helping others and working in a team-oriented environment, we encourage you to apply today!

Hiring Range:$37,800.00 - $40,800.00 annually

Hiring Rate: $39,613.60 annually

This position has an anticipated work schedule of Monday – Friday from 8:00 AM – 5:00 PM; Hybrid schedule may be available upon successful completion of the initial evaluation period; subject to change.

Due to the sensitive nature of this role, additional background checks may be required, including a Government Program Fraud check and Child Welfare Abuse & Neglect database (TRAILS) check.

Please be advised this position may close without advance notice, should we receive a sufficient number of qualified applications.

Provides customer service, information, and administrative support to Department of Human Services (DHS) clients and the public. Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in-person presence as an essential job function.

Essential Duties/Responsibilities

Provides customer service, information, and intervention to DHS clients and the public; answers questions, responds to complaints, refers and directs clients entering DHS for appointments, receives applications for services, and provides general guidance on department programs. May greet and assist visitors and ensures the public entering DHS receives necessary direction.
Conducts client intervention using multiple CBMS screens to assist clients directly with problem resolution to program areas.
Communicates via phone and e-mail with appropriate personnel to facilitate client intervention in conjunction with program-based needs.
Issues Electronic Benefits Transfer (EBT) cards for assistance programs as assigned; resolves EBT account problems as needed.
Provides information on housing, rent rebate, and other community agency referrals based on client need.
Receives incoming monies to the department, issues receipts for payments, and removes overpayment amounts as directed by Finance as assigned.
Reads and discerns case comments and communicates appropriately with a variety of clients.
Assures quality control of client applications for program services; provides dated receipts and customer service response forms for quality assurance of service provision.
Ensures files and incoming unit mail are distributed accurately to appropriate personnel.
Reads, understands, and complies with agency letters and department policies and procedures as related to regular job duties and tasks.
Diffuses hostile client interactions; may direct lobby traffic when emergency situations arise.
Performs other duties as required.

Supervision Exercised: This classification does not supervise or direct others and has no supervisory authority.

Supervision Received: Receives Direct Supervision: This classification normally performs the duty assignment after receiving detailed instructions as to methods, procedures, and desired end results with little room for deviation. Frequent direction, guidance, and coaching from supervisor is expected.

Qualifications

Knowledge, Skills & Abilities

Working knowledge of personal computer systems and computer programs.
Working knowledge of Microsoft Office programs preferred.
Ability to perform basic mathematical functions.
Ability to learn and proficiently use multiple computer programs to provide accurate customer service.
Ability to use standard office equipment including computer, fax machine, copier, and telephone.
Ability to perform multiple tasks in a highly stressful and high-volume work environment.
Ability to provide excellent customer service. Ability to interact with difficult and potentially hostile clients.
Ability to efficiently plan, schedule, and organize in a detail-oriented work environment. Ability to assess situations and make prudent and appropriate decisions; ability to apply conflict resolution and problem-solving skills.
Ability to work effectively with co-workers, DHS personnel, and clients; ability to communicate effectively both verbally and in writing.
Maintain regular and punctual attendance.

Required Education & Experience

High school diploma or equivalent education.
Two years of customer service experience.
- Associate’s degree or higher may substitute for the required experience.

Preferred Education & Experience

Experience in a human services agency.
Bilingual proficiency in Spanish and English.
Call center experience.

Pre-Employment Requirements

Must pass conditional post offer background investigation and drug screen.

Work Conditions

Duties are performed in a high-volume work environment with exposure to clients in stressful situations.

The classification specification above is intended to describe the general nature of work, key responsibilities, and minimum qualifications. Minimum qualifications reflect the baseline experience required for the classification. Departments may establish additional or preferred qualifications to address operational needs, assignment complexity, and specialized functions, provided such qualifications are job-related, consistent with the intent of the classification, and as approved by the Human Resources department. Specific job assignments, duties, education, experience, licenses/certifications, and working conditions may vary based on the department or office's needs and the requirements of the assigned position. Changes to this classification specification may only be made by the Human Resources Department.

El Paso County is an E-Verify and Equal Opportunity Employer.

El Paso County adheres to Federal drug screening guidelines and requires a pre-employment drug screen.

Apply Now

Refine Your Search

call center jobs in fountain, co

Customer Service Representative – Human Services

Customer Service Center Agent I

Call Center - Booking Specialist

Customer Service Representative

Customer Service Representative

Customer Experience Specialist ($17–$21/hr)

Call Center-Member Service Representative II

Call Center Sup/TL

Dental Engagement Agent (Customer Service Team)

Retail Investment Services Associate

Medical Call Center Customer Service Agent - Spanish Bilingual Required

Telephone Interviewer

Manager, Customer Service

Customer Service Representative

Retail Appointment Setter / Lead Generator (No Telemarketing or Door-to-Door!)

Client Services Representative

Constituent Response Specialist

Telemarketer - State Farm Agent Team Member

Branch Coordinator- Flex

Bilingual Call Center Representative

I want to receive the latest job alert for call center in fountain, co

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