Top 21 Client success manager Jobs in Franklin, Tn

Client Success Manager
GeneDx —Nashville, TN
- $90,000 - $120,000 a year
- Overtime
- Remote
- 5 years
- Bachelor's degree
- Ability to sit for extended periods
Client Success Manager
Acumen Technology —Nashville, TN
- $65,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Continuous improvement
- Dental insurance
- Family leave
Quick Apply
Client Success Manager
Green Irony —Nashville, TN
- $95,000 - $115,000 a year
- Remote
- Sales
- Bachelor of Science
- Senior level
- Health insurance
- Dental insurance
Customer Success Manager -(National) HCA
Siemens Healthineers —Nashville, TN
- $112,420 - $154,572 a year
- Full-time
- 5 years
- Bachelor of Science
- Mid-level
- Disability insurance
- Health insurance
7d
Sr. Customer Success Manager
GlassHouse —Franklin, TN
- Full-time
- Hybrid work
- Travel
- Mentoring
- Computer skills
10d
Customer Success Manager
Cloud Range —Nashville, TN
- Full-time
- Remote
- Mid-level
- Organizational skills
- Communication skills
- Dental insurance
- 401(k)
Quick Apply
14d
Senior Customer Success Manager, Nashville
Findhelp —Nashville, TN
- Full-time
- 7 years
- Office
- Senior level
- Paid training
- Paid parental leave
Quick Apply
Senior Customer Success Manager
Zeta Global —Nashville, TN
- $75,000 - $90,000 a year
- Remote
- 3 years
- Analysis skills
- Travel
- Health insurance
- Dental insurance
Quick Apply
Client Success Manager - Supply Chain
Valify —Nashville, TN
- Full-time
- 5 years
- Analysis skills
- Travel
- Employee stock purchase plan
- Disability insurance
Quick Apply
Customer Success Manager, Strategic
Pushpay —Nashville, TN
- $100,000 - $120,000 a year
- Hybrid work
- 5 years
- Office
- Bachelor's degree
- Paid parental leave
- Paid holidays
14d
Enterprise Customer Success Manager
Donorbox —Nashville, TN
- $70,000 - $90,000 a year
- Remote
- English
- Mid-level
- 3 years
- Wellness program
- Paid holidays
Quick Apply
1d
Customer Success Manager
Billtrust US Careers —Nashville, TN
- Remote
- Mid-level
- Analysis skills
- 2 years
- Health insurance
- Paid time off
Quick Apply
6d
Customer Success Manager II (RapidScale)
Cox Communications —Nashville, TN
- $81,400 - $122,000 a year
- Full-time
- Azure
- Mid-level
- Master's degree
- Paid jury duty
- Paid holidays
2d
Sr. Customer Success Manager, Robotic Technical Services, Robotic Technical Services
Amazon.com Services LLC —Nashville, TN
- $145,900 - $197,400 a year
- Full-time
- Up to 50% travel
- 5 years
- Driving
- AD&D insurance
- Health insurance
Customer Success Manager- US (Mid West and West Coast - Spanish Speaking)
Dexory —Nashville, TN
- Spanish
- Travel
- Senior level
- 401(k)
Quick Apply
Global Tax Technology Customer Success and Strategy Leader, Senior Manager
Deloitte —Nashville, TN
- 5 years
- Research
- Travel
14d
Technical Project Manager / Customer Success Manager (Bilingual Chinese/English)
Reer Robotics —Nashville, TN
- $60,000 - $80,000 a year
- Part-time
- English
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
8d

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Client Success Manager
GeneDx —Nashville, TN
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Client Success Manager
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Client Success Manager

GeneDx -
Nashville, TN

Apply Now

Job Details

$90,000 - $120,000 a year

Qualifications

Managing customer accounts
Customer communication
Stakeholder engagement
Customer relationship building
Client onboarding
5 years
Account development
Managing clients in a customer support role
Cross-selling
Inside sales
Salesforce Cloud
Bachelor's degree
Client retention
Decision making
Client services
Customer engagement
Sales management systems proficiency
Client growth strategy
CRM system proficiency
Order issue resolution
Root cause analysis
Senior level
Training
Cross-functional collaboration
Customer growth strategy
Account management
Cross-functional communication
Stakeholder management

Full Job Description

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world's largest, rare disease data sets. For more information, please visit www.genedx.com.

Must be located in Central or Eastern Time zone

Summary

The Client Success Manager is responsible for working with our largest and highest potential accounts, as well as teammates in Sales and Client Services to ensure the best possible client experience.

Job Responsibilities

Work with clients in conjunction with our Sales and Client Services teams to:

Deepen existing client relationships:

Build lasting relationships across key accounts
Identify areas of potential growth with existing customers by working with clients to find upsell and cross-sell opportunities
Work across Client Services, Sales and Medical Affairs groups to provide clients access to people who can answer their questions and issues as they arise

Ensure seamless customer experiences:

Help new accounts get set up for success from their first order
Educate and train new accounts on how to work well with GeneDx and help develop workflows, practices, etc. in conjunction with the customer to make our testing work for them
Work proactively to identify potential issues or areas of dissatisfaction within an account and address them head-on before they become a problem
Handle individual cases relating to orders in conjunction with Client Services, Billing, and other cross functional teams
Partner with colleagues in Sales and Client Services to ensure clients have their needs met in a seamless fashion that's efficient while maximizing their satisfaction

Help grow high potential accounts

Collaborate with Sales to identify opportunities for growth within high potential accounts
Work with Sales to identify issues that may prevent accounts from working with GeneDx more and work with internal stakeholders to resolve those issues
Develop strategies for how you and Sales can work together to drive growth within your accounts
Build relationships with customer stakeholders to ensure broad, lasting satisfaction and buy-in

Education, Experience, and Skills

Bachelor's degree preferred
Experience in healthcare a plus
5+ years of work experience on the front lines in relevant customer-facing functions, including customer/client success, account management, customer support and/or sales (including field, inside and national accounts)
A track record across your work history of solving complex, cross-functional customer facing problems
Excellent relationship development and management skills
Active listener who can help clients feel heard while also getting to the root cause of the issues a customer is facing
Dynamic problem-solving mindset oriented towards finding creative solutions to customer issues
A truly great teammate who works well with others cross functionally to find common ground and constructively solve issues as they arise
Ability to think big picture while also focusing on the details of a situation that are causing problems for a client
Knowledge of Salesforce and other relevant tools highly desirable

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment

Work is primarily performed in remote office setting
Standard work hours are Monday through Friday, 9 AM to 5 PM, with occasional overtime required during peak periods
May require flexibility to work multiple time zones

#LI-REMOTE

A culture that plays to win, because patients are counting on us

At GeneDx, we're driven by urgency and purpose: helping patients get diagnosed earlier. Our mission, to empower everyone to live their healthiest life through genomics, drives our team to make a tangible impact each day – and shapes our culture where high standards, strong teamwork, and meaningful ownership are the norm. We act with intention, support one another, and deliver work we're proud to put our names on.

Here's what you can expect day to day:

1. Play like a champion (step up, redefine what's possible, own it)

We bring energy, focus, and a bias for action. We step up, take initiative, and deliver on our commitments – with quality, speed, and care.

2. Think bigger (stretch beyond, courage not consensus)

We push past the obvious. We challenge assumptions, raise the bar, and make thoughtful, decisive calls — choosing progress over perfection.

3. Grow fast (be curious, speak up, be agile)

We stay curious, ask questions, and share direct feedback with respect. We adapt quickly and keep learning through collaboration and continuous improvement.

If you're motivated by meaningful work, a fast-moving environment, and teammates who care deeply about outcomes, you'll thrive at GeneDx.

At GeneDx, we believe in taking care of our people. We provide competitive compensation and benefits that reflect local market practices and legal requirements in each country where we operate, helping employees thrive both professionally and personally.

We welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.

GeneDx is a place where people from all backgrounds can make an impact.

All privacy policy information can be found here.

Apply Now

Refine Your Search

client success manager jobs in franklin, tn

Client Success Manager

Client Success Manager

Client Success Manager

Customer Success Manager -(National) HCA

Sr. Customer Success Manager

Customer Success Manager

Senior Customer Success Manager, Nashville

Senior Customer Success Manager

Client Success Manager - Supply Chain

Customer Success Manager, Strategic

Enterprise Customer Success Manager

Customer Success Manager

Customer Success Manager II (RapidScale)

Sr. Customer Success Manager, Robotic Technical Services, Robotic Technical Services

Customer Success Manager- US (Mid West and West Coast - Spanish Speaking)

Global Tax Technology Customer Success and Strategy Leader, Senior Manager

Technical Project Manager / Customer Success Manager (Bilingual Chinese/English)

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A culture that plays to win, because patients are counting on us

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