Top 51 Member service representative Jobs in Freeport, Tx

E-Branch Representative I
Members Choice Credit Union —Lake Jackson, TX
- Full-time
- Spanish
- Computer literacy
- Bachelor of Science
Quick Apply
Licensed Health Insurance Agent (Seasonal) Remote TX
Qualfon —Texas
- $20 an hour
- Seasonal
- Remote
- 18 years or older
- Computer literacy
- High school diploma or GED
- Paid training
- Work from home
Quick Apply
8d
Business Development Sales Representative (SDA092826)
SelectQuote —Texas
- $50,000 - $80,000 a year
- Overtime
- Remote
- 1 year
- Entry level
- Paid training
- Health insurance
3d
Inside Sales Rep
United Rentals, Inc. —Freeport, TX
- Full-time
- Microsoft Word
- Clean driving record
- Merchandising
- Paid parental leave
- Health insurance
Field Store Associate
Sherwin-Williams —Lake Jackson, TX
- $20 an hour
- Part-time
- 18 years or older
- Merchandising
- High school diploma or GED
Insurance Account Representative
Lotzenhiser Allstate Agency —Lake Jackson, TX
- $45,000 - $65,000 a year
- Full-time
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Sales
Uno Outsourcing —Lake Jackson, TX
- Part-time
- Bachelor of Science
- Mid-level
- Organizational skills
Management Trainee Program
Buckle —Lake Jackson, TX
- Weekends as needed
- Inventory management
- Ability to lift 50 pounds
- Bachelor's degree
- Paid time off
- Employee assistance program
Quick Apply
Front Desk Clerk
City of Angleton —Angleton, TX
- $9.75 an hour
- Part-time
- CPR Certification
- Maintenance
- High school diploma or GED
Outside Sales Representative - Industrial Power
Sunbelt Rentals Industrial Services —Angleton, TX
- $40,000 - $67,761 a year
- Full-time
- Mid-level
- Business development
- Project management
- Disability insurance
- Health insurance
Quick Apply
Insurance Sales Representative Entry-Level
Cleft of the Rock, Inc. —Angleton, TX
- $65,000 - $85,000 a year
- Full-time
- Entry level
Quick Apply
Wireless Sales Pro
PRE-US —Lake Jackson, TX
- $13 - $20 an hour
- Part-time
- Ability to stand for extended periods
- Entry level
- Health insurance
- Opportunities for advancement
Quick Apply
Agency Account Representative
Texas Farm Bureau —Angleton, TX
- Bachelor's degree
- Communication skills
- Entry level
- Health insurance
Quick Apply
Account Manager - State Farm Agent Team Member
Robert Elizalde - State Farm Agent —United States
- $41,600 - $100,000 a year
- Full-time
- Remote
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid time off
- Parental leave
Quick Apply

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member service representative jobs near freeport, tx

E-Branch Representative I

Members Choice Credit Union -
Lake Jackson, TX

Quick Apply

Job Details

Full-time

Qualifications

Financial sales
Phone communication
Employee relationship building
High school diploma or GED

Full Job Description

General Job Description

The E-Branch Representative I position is responsible for providing excellent member service while efficiently handling member service inquiry calls. The position also requires string sales and member services skills that allow issues resolution along with identifying and suggesting financial services, including loans, that fit our member’s financial needs.

Duties & Responsibilities

Provide prompt, professional, accurate service and support to all members and associates while abiding to member centric model for service standards established by the credit union.
Answer 40-80 inbound calls daily with emphasis on exceptional customer service and accuracy of data input. This includes processing payments, balance transfers, and providing general account information for credit union members
Answer calls independently, following policies and procedures and using sound judgment. Refer calls to supervisory personnel and other staff only when necessary. Obtain detailed information on member questions and problems in order to manage call volumes efficiently.

Listen effectively to member requests and offer solutions and cross sell products and services to meet member’s needs, logging referrals appropriately and in a timely manner.
Process transactions on all account types according to policies and procedures.
Explain monthly statements, research account history, resolve member problems or questions, process account corrections or stop payments on checks, and assist members in balancing their accounts.
Provide assistance regarding all Card Services requests.
Provide accurate and complete information regarding payments, interest calculations, and payoff amounts for existing loans.
Assist with but not limited to set-up of direct deposit and automatic transfers.

Assist with all account types and ownership options, provide counseling of the required information and documentation.
Maintain member account information and perform basic and more complex requests including but not limited to IRA’s, loan modifications, and decedent member issues as requested by the member using the proper documentation and procedures.

Accurately prepare all paperwork, documents and forms.
Attend work-related courses and seminars and pursue a program of self-development.
Manage challenging situations efficiently, promptly and professionally
Adhere to the call time goals set by management and cross sell financial products and services as they relate to company standards while abiding to the member centric model.
Responsible for maintaining a positive working relationship with all employees, clients, members and customers by interacting with them in a respectful, courteous and professional manner
Abide by all company policies and procedures as listed in the Employee Handbook and/or established by or directed by management, including strict adherence to company attendance/punctuality policy
Performs at a high level that aligns with the member centric model.

Participates in community relation activities and groups to represent the Credit Union.
Performs other related duties as required and assigned.

Essential Job Requirements

High School Diploma or GED required. BA or BS a plus
Previous call center experience or related customer service experience is preferred
Ability to troubleshoot and analyze simple and complex problems via phone utilizing professional verbal communication skills
Ability to work a flex schedule Monday - Friday with rotating Saturdays
Ability to manage multiple tasks in a fast-paced environment
Provides friendly, prompt, professional and accurate service and support to all members and associates
Maintains a dependable record of attendance and timeliness
Attend training and complete online learning assignments to continuously increase job knowledge and overall performance in order to provide an increased level of service to members.

Skills/Abilities

Provides best of class, Member Centric service
Proficient computer skills
Professional office appearance
Bilingual in Spanish is a plus.
Courtesy, tact and diplomacy are essential elements of the job.
Professional verbal and written communication skills.
Ability to articulate concepts well while dealing with a diverse group of members, staff, and management.
Ability to make decisions and use judgment within proper authority levels.
Promote a collaborative, cooperative and productive work environment.

Physical/Mental Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the job, the employee is regularly required to stand, sit, use hands, reach with hands and arms, stoop, kneel, crouch or crawl, and talk or hear.
The vision requirements include close vision and ability to adjust focus.
Nature of position requires physical mobility and ability to lift a minimum of 20 pounds.
The mental demands include detailed work, reasoning, math, language, written and verbal communications, multiple concurrent tasks.

Quick Apply

Refine Your Search

member service representative jobs in freeport, tx

E-Branch Representative I

Licensed Health Insurance Agent (Seasonal) Remote TX

Business Development Sales Representative (SDA092826)

Inside Sales Rep

Field Store Associate

Insurance Account Representative

Sales

Management Trainee Program

Front Desk Clerk

Outside Sales Representative - Industrial Power

Insurance Sales Representative Entry-Level

Wireless Sales Pro

Agency Account Representative

Account Manager - State Farm Agent Team Member

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