Top 23 Client support specialist technical Jobs in Fremont Ne

Client Support Specialist - Technical
Intercontinental Exchange Holdings, Inc. —Omaha, NE
- Full-time
- Mid-level
- Windows
- Bachelor's degree
5d
Project Support Specialist
Zachry Group —Omaha, NE
- Full-time
- Microsoft Excel
- Mid-level
- Office
Hosted Voice Specialist I
ALLO Communications LLC —Omaha, NE
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Health insurance
Quick Apply
5d
Consumer Loan Servicing Specialist II
PenFed Credit Union —Omaha, NE
- $18.56 - $35.43 an hour
- Overtime
- 5 years
- Office
- Analysis skills
- Paid parental leave
- Disability insurance
Payroll Specialist
Frankel —Omaha, NE
- Full-time
- Mid-level
- QuickBooks
- Organizational skills
- Profit sharing
- Health savings account
Quick Apply
Senior Cybersecurity Specialist
SecureSky, Inc —Omaha, NE
- Full-time
- Office
- 3 years
- Bachelor's degree
Quick Apply
Operations Field Specialist
Signal —Omaha, NE
- $0 an hour
- Overtime
- Background check
- Clean driving record
- Microsoft Outlook
- Health savings account
- Paid holidays
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Fremont, NE
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule

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Client Support Specialist - Technical

Intercontinental Exchange Holdings, Inc. -
Omaha, NE

Apply Now

Job Details

Full-time
5 days ago

Qualifications

Customer communication

Full Job Description

Overview:

Job Purpose

The Client Support Specialist acts as a technical support resource to our clients utilizing ICE Mortgage Technology products, services, platform technologies, and workflows. The Client Support Specialist endeavors to deliver complete resolutions in a timely and consistent manner. This position is an integral part of our ICE Mortgage Technology front line customer support team focused on providing a high level of technical support and customer service.

Work Hours: 10:00 am to 7:00 pm Central time

Responsibilities

Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions
Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned
Drive service level attainment to departmental standards
Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates
Recognize and respond accordingly to systemic customer-impacting problems
Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client
Understand and follow company and departmental guidelines and policies for customer interaction
Maintain and promote consistent behaviors and delivery across the team
Manage case backlog to departmental standards
Effectively use knowledge base, along with all resources available to drive resolution
Thoroughly and accurately document details of all client interactions in CRM system

Knowledge and Experience

Three (3) years’ experience in a customer-facing technical support role or 1 year experience and a bachelor’s degree or equivalent
Demonstrated relevant competency in the following areas – Desktop and Mobile browser troubleshooting, Microsoft Office products, Windows Desktop including Windows Registry
Proven effectiveness in a role that requires multi-tasking and strong customer soft skills
Demonstrated ability to confidently deliver solutions and resolve issues
Team-oriented, demonstrates a professional and cooperative attitude
Exhibits flexibility, can multi-task several priorities to completion, finishes ad hoc projects and requests when needed
Experience working in a SaaS environment
Prior Encompass experience a plus
Familiar with Client/Server Architecture and network troubleshooting tools such as Traceroute, Ping or nslookup
Familiarity with Splunk or other log analyzer tools
Makes timely and sound decisions based on all available input; addresses root cause of issues; recognizes problems and acts accordingly
Communicate effectively via written and spoken language; comprehends problems, urgency, and desired outcome in the absence of perfect information; shares information and ideas with others; conscientious listener
Maintain composure and professionalism under high-pressure conditions; open-minded; solicits feedback
Analytical; proactive; creative problem solver
Bias for action; willingness to affect positive change; adaptable and committed to the success of our customers
Act with integrity; demonstrate adaptability; execute consistently against job responsibilities

#LI-SF1

-: Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Apply Now

Refine Your Search

client support specialist technical jobs in fremont ne

Client Support Specialist - Technical

Project Support Specialist

Hosted Voice Specialist I

Consumer Loan Servicing Specialist II

Payroll Specialist

Senior Cybersecurity Specialist

Operations Field Specialist

Seasonal, Operations Technical Specialist (Part Time)

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