Description:
JOIN OUR TEAM! We invite you to apply to the Floating Facility Manager position(s) in the Fresno area (Fresno, Clovis, and Madera).
OVERVIEW:
The Floating Facility Manager performs the full range of Facility Manager duties on an as-needed basis at multiple Derrel's Mini Storage locations. Unlike a site-assigned Facility Manager, this position is not assigned to a single facility; instead, the Floating Facility Manager is placed at facilities as needed to cover vacancies, vacations, leaves of absence, and periods of increased business need. This position may be scheduled on a full-time or part-time basis and requires a high degree of flexibility, adaptability, and the ability to work independently with minimal supervision while quickly becoming productive at an unfamiliar location. Work schedules and assigned locations are determined by business needs and are subject to change with reasonable notice. Floating Facility Managers are eligible for placement to full-time or part-time manager positions as they become available.
CORE JOB DUTIES AND RESPONSIBILITIES:
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Assume full operational responsibility for any assigned facility, performing all duties of the Facility Manager position during each placement.
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Provide exceptional customer service in person and by telephone, including responding to inquiries, showing and leasing storage units, executing rental agreements, and processing move-ins and move-outs.
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Sell storage units, related services, and retail merchandise (locks, boxes, and packing supplies) to meet facility sales and occupancy goals.
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Collect rent and other payments; post payments accurately in the facility management system; prepare and make timely bank deposits; and reconcile daily cash.
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Manage delinquent accounts, including collection calls, notices, and lien procedures in accordance with company policy and the California Self-Service Storage Facility Act.
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Maintain accurate tenant records, files, and reports; complete required daily, weekly, and monthly paperwork and system entries.
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Conduct regular walkthroughs of the facility to ensure cleanliness, security, and proper functioning of gates, cameras, lighting, doors, and other systems; report and document maintenance or security issues.
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Perform routine cleaning and light maintenance, including sweeping vacant units, picking up trash and debris, and maintaining the office, restrooms, grounds, and overall curb appeal.
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Enforce company policies, rental agreement terms, and facility rules; resolve customer concerns and disputes professionally, with appropriate documentation and escalation.
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Travel between assigned facilities as scheduled; adapt quickly to each location's site-specific procedures, staffing, and customer base.
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Communicate regularly with the Group Manager regarding facility conditions, staffing needs, and operational issues at each assignment.
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Comply with all company policies and procedures, safety requirements, and applicable federal, state, and local laws.
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Perform other duties as assigned.
Requirements:
MINIMUM QUALIFICATIONS
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High school diploma or equivalent.
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Valid California driver's license, acceptable driving record, proof of insurance, and reliable personal transportation to travel between facility locations. (Mileage for required travel between work locations is reimbursed in accordance with company policy and California Labor Code Section 2802.)
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Ability to work a flexible schedule, including weekends and holidays, with assignments and hours that vary based on business needs.
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Ability to work independently with minimal supervision and exercise sound judgment.
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Basic computer proficiency, including email, data entry, and point-of-sale or facility management software.
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Basic math skills sufficient for cash handling, payment processing, and deposit reconciliation.
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Candidates must be able to successfully pass a credit check, background check and motor vehicle record check
PREFERRED EXPERIENCE
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One (1) to three (3) years of experience in self-storage, property management, retail management, or a similar customer-facing sales or operations environment.
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Prior experience as a floating, roving, or multi-site manager, or other experience supporting multiple locations.
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Experience independently managing day-to-day site operations, including leasing, payment processing, collections, bank deposits, and record-keeping.
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Sales experience with a demonstrated ability to convert telephone and walk-in inquiries into rentals.
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Experience with property management or point-of-sale software (e.g., Hummingbird or similar platforms).
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Cash handling experience, including preparing deposits and reconciling daily receipts.
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Experience performing light facility maintenance and groundskeeping.
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Conflict resolution experience, including policy enforcement and documented dispute resolution.
KNOWLEDGE, SKILLS, AND ABILITIES
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Strong customer service, communication, and interpersonal skills.
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High degree of adaptability; able to quickly learn site-specific procedures and become productive in a new environment.
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Strong organizational skills, attention to detail, and accuracy in record-keeping and cash handling.
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Reliability, professionalism, and accountability, particularly when working alone at a facility.
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Ability to prioritize and manage multiple tasks in a fast-paced environment.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Ability to sit, stand, walk, bend, squat, kneel, climb, and twist intermittently or continuously throughout the workday.
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Ability to grasp, push, and pull objects such as rolling carts, ladders, cleaning equipment, and roll-up unit doors, and to reach overhead.
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Ability to lift and carry up to 10 pounds.
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Ability to spend up to 50% of the workday outdoors in varying weather conditions, including walking the facility grounds.
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Ability to operate a desktop or laptop computer, telephone, and standard office equipment.
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Ability to drive a personal vehicle between facility locations.
WORK ENVIRONMENT
Work is performed in a combination of indoor office settings and outdoor facility grounds. The employee is regularly exposed to outdoor weather conditions, dust, and moderate noise. The work location varies by assignment and may change with reasonable notice based on business needs.
COMPENSATION AND CLASSIFICATION
This is a non-exempt, hourly position eligible for overtime in accordance with California law. Hours may be full-time or part-time depending on business needs and placement schedules. Time spent traveling between facility locations during the workday is compensable work time. Benefit eligibility is determined by hours worked and company policy.
DISCLAIMER
This job description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications, and duties may change at any time with or without notice based on business needs. Employment with Derrel's Mini Storage, Inc. is at will. Derrel's Mini Storage, Inc. is an equal opportunity employer and will consider all qualified applicants without regard to any characteristic protected by federal, state, or local law. Applicants requiring a reasonable accommodation to participate in the application or interview process should contact the Recruiting Team at [email protected].
