Top 7 Help desk technician Jobs in Gaffney, Sc

SERVICE DESK TECHNICIAN - UPSTATE SC GRVL/SPTBG AREA
Cantey Technology Consulting, LLC —Spartanburg, SC
- Full-time
- Research
- Mid-level
- Ability to sit for extended periods
- Mileage reimbursement
- Paid holidays
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Spartanburg, SC
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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SERVICE DESK TECHNICIAN - UPSTATE SC GRVL/SPTBG AREA

Cantey Technology Consulting, LLC
Spartanburg, SC

Apply Now

Job Details

Full-time

Benefits

Internet reimbursement
Mileage reimbursement
Paid holidays
Dental insurance
Tuition reimbursement
Paid time off
Cell phone reimbursement
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

ConnectWise
Telecommunications network device configuration
Operating systems
Phone communication
Technical documentation
Meraki
Client rapport building
Equipment troubleshooting
Server backup and recovery
Research
Mid-level
Incident Escalation
Cisco routers/switches implementation
Computer management
CompTIA Network+
Network switching
Customer support ticket management
Data backup
Network routing
Productivity software
VPN management
Phone call management
Root cause analysis
Antivirus software support
Associate's degree
CompTIA Security+
Antivirus software
Escalation handling
CompTIA A+
Ticketing system technical support

Full Job Description

Position Description:

Company Overview

Cantey Technology is a leading MSP in the Charleston area. We are growing with locations now in Charleston, Columbia, Greenville/Spartanburg, South Florida, and Roanoke, Virginia. We are looking for talented Service Desk Technicians to add to our team!

Cantey assists industries of all types: Medical, Insurance, Legal, Manufacturing, Education, and Hospitality are just some of the industries we support. This will provide you with an exciting environment to push your skills to the next level and give you a variety of work to keep the position and daily activities fresh, interesting, never boring. You will learn something new every week!

We lead and live by our core values throughout each role in the company and with each of our clients. We want those joining our team to understand the importance of each core value and strive to apply them to each customer.

Cantey Tech Core Values

Client First: Respond quickly and build trust by operating ethically.

Process Oriented: Always think about the next step in the process.

Eager to Learn & Grow: Pick up the ball and run with it. Try new things.

Positive Team Player: Work together to help clients and teammates.

Problem Solver: Find the root cause and fix it.

Position Overview

Service Desk Technicians – Upstate Greenville/Spartanburg/Remote - Full Time - Exempt

The Service Desk Technicians role is critical to our daily operations and Tier 1/2 resolutions. This position is remote but if located in the Greenville Spartanburg Area, you may go on site when emergencies arise if the ticket is deemed critical enough. Cantey Technology strives to create a work environment that enhances your skills and technical ability, while also allowing for collaboration and professional growth within an ever-changing technology market.

Roles & Responsibilities

Configure, maintain, troubleshoot operating systems, management tools and networking
Research, diagnose and resolve tier 1/2 level technical issues
Write and maintain documentation for Clients as required
Collaborate with team members and clients to resolve technical issues with as little disruption as possible
Monitor, organize and manage ticket assignments
Communicate problems, progress and fixes to Service Desk Team Members
Escalate and work with Tier 2, vCIOs and management as needed.
Provide high level customer service while working with clients both onsite and remote.
Maintain Weekly Deliverables and Follow Company Processes and Procedures
75% weekly Billable Utilization
>35 tickets closed weekly
Turn in time sheets on time and reviewed
Work with the team to answer call from the phone queue balanced to the rest of the team.

Benefits include:

PTO: Years 1-4: 120 hours annually; year 5+: 160 hours annually
40 hours of rollover of PTO allowed per year
Year 7: 2 weeks sabbatical in addition to PTO
7 paid holidays
Competitive Health, Dental, and Vision insurance as well as expanded insurance options
401k Matching program
Mileage Reimbursement
Monthly cell phone/internet stipend
Monthly drawings for gift cards based on positive customer feedback
Tuition and training reimbursement
Provided equipment to equip Techs with needs to complete their job.

Qualifications and Skills

5+ years of experience in Service Desk Role – 3 Years MSP experience preferred
Microsoft Office 365 products and email services
Knowledge of Cisco or Cisco Meraki switching, routing, VPN
Knowledge managing backup software
Experience with ticket management software – ConnectWise Manage preferred
Ability to manage security products including Antivirus, Antispyware, and advanced email security tools
Experience with Managed Services a plus
Outstanding client communications and end-user troubleshooting skills
Calm and helpful demeanor
Detail orientation and the discipline to do proper documentation and keep track of time worked on tickets and timesheets. (This is really important. Again, this is really important.)
Able to handle a high-pressure environment with professionalism and Client First mentality
Minimum Associates Degree or equivalent experience required
Certifications Desired: A+, Network +, Security +

Typical Physical Demands:

Requires the ability to sit for long periods of time
May be required to lift up to 60 pounds
Requires normal range of vision and hearing

Other important information:

Working hours will be 8 AM to 5 PM M-F
Typical workweek is 40-45 hours based on client demand. Sometimes we may have to work past our end time to put Clients first when necessary or to update our ticket queue.
Service Desk Technicians are required to participate in on-call rotation where you will be on call for emergencies and after-hours support for a week once every 7 to 8 months (at year 6 of employment, you are removed from the on-call rotation)

Why Cantey?

Voted one of South Carolina’s Best Places to Work, recognized on the Inc 5000 Fastest Growing Companies List multiple years running, and we have an outstanding reputation for best in service and state-of-the-art technical support by our clients. What makes our company such a great place to work is the internal career advancement opportunities, the compensation package (think Health, 401K match, Tuition Reimbursement…), and most importantly, the people that you get to work with every day.

If, after reading all this, you are still awake, it sounds like a career and the company for you, then what are you waiting for? Apply already!

Apply Now

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help desk technician jobs in gaffney, sc

SERVICE DESK TECHNICIAN - UPSTATE SC GRVL/SPTBG AREA

Now Hiring IT and Telecom Field Technicians

Maintenance Technician FT

AV Engineer

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