Top 31 Help desk Jobs in Gainesville, Ga

Help Desk Technician (Tier 2)
Snap Tech IT —Cumming, GA
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Windows
- Driver's License
- Paid holidays
- Health insurance
IT Assistant/Technical Support
Ascent Hospitality Management Co —Buford, GA
- Evenings as needed
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
2h
Technical Customer Service Representative - OSC (First Shift)
QTS Data Centers —Suwanee, GA
- Email
- Computer science
- Computer Science
- Writing skills
- Wellness program
- Health savings account
Technology Specialist
The FUTURES Program —Cornelia, GA
- $19.78 - $34.33 an hour
- Full-time
- High school diploma or GED
- Driver's License
- Travel
- Health insurance
- Dental insurance
Quick Apply
14d
Customer Support Engineer - Cumming, GA
Kamstrup A/S —Cumming, GA
- English
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance
Technical Support / Customer Service (FS&S Specialist) - Hybrid Schedule
Mansfield Energy —Gainesville, GA
- On call
- Hybrid work
- Microsoft Outlook
- Computer literacy
- Mid-level
Desktop Engineer (MSP / Managed Services Environment)
Computer Specialist —Lawrenceville, GA
- Mid-level
- Windows
- Opportunities for advancement
Customer Support Specialist
Mujin Corp —Suwanee, GA
- $20 - $30 an hour
- Weekends as needed
- Mid-level
- Office
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
IT Support Technician
MIS Solutions —Suwanee, GA
- $45,000 - $55,000 a year
- Weekends as needed
- Background check
- Up to 50% travel
- Software troubleshooting
- Health insurance
- Dental insurance
Quick Apply
Technical Support Engineer
Source Support Services —Lawrenceville, GA
- Full-time
- Background check
- Computer science
- Computer Science
- Health savings account
- Health insurance
Quick Apply
10d
MSP Level 3 Technician
TeamLogic IT, Gainesville, GA —Gainesville, GA
- $65,000 - $80,000 a year
- Weekends as needed
- Computer science
- Azure
- Computer Science
- Profit sharing
- Paid holidays
Quick Apply
Customer Support Technician
Atosa USA, Inc. —Flowery Branch, GA
- Microsoft Excel
- Microsoft Outlook
- ERP systems
Quick Apply
ERP Support Specialist
Price Industries —Winder, GA
- Full-time
- ERP systems
- Mid-level
- 3 years
3d
ERP Support Specialist
PRICE INDUSTRIES INC —Winder, GA
- Full-time
- ERP systems
- Mid-level
- 3 years
Quick Apply
3d
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Gainesville, GA
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Cloud Engineer I - OSC - 3rd Shift (Tuesday-Saturday)
QTS Data Centers —Suwanee, GA
- Email
- Writing skills
- Mid-level
- 3 years
Hourly Student Worker-Technology
Jackson County GA School District —Jackson County, GA
- $12 an hour
- Public school
- Entry level
Client Engagement & Cloud Adoption
Tyler Technologies —Lawrenceville, GA
- Bachelor of Science
- 3 years
- Education
Quick Apply

Discover related jobs

Based on your search for help desk jobs.

Product Support Technician (Remote)
Home Depot / THD —Atlanta, GA
Fields, addresses, and prioritizes incoming help requests via phone, tickets and remote support (desk-side as needed) in a courteous manner; escalates…
$30,000 - $60,000 a year
10h
Help Desk Agent
Polsinelli PC —Atlanta, GA
Diagnose and resolve technical hardware and software issues, assisting end-suers with technical and application functionality questions.
$55,000 - $65,000 a year

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Store Technology Support - POS
Proteam Solutions Inc. —Columbus, OH
Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.
$20 - $21 an hour
Quick Apply
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for help desk in gainesville, ga

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk jobs near gainesville, ga

Help Desk Technician (Tier 2)

Snap Tech IT -
Cumming, GA

Apply Now

Job Details

Full-time
$55,000 - $65,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance

Qualifications

Customer communication
IT user and group management
Technical documentation
Windows
Driver's License
Desktop (troubleshooting support)
Customer support ticket management
IP networking
Desktop administration
Ticketing system technical support

Full Job Description

Snap Tech IT is hiring a Help Desk Technician (Tier 2/ Tier 3) to serve as a primary escalation point for complex client issues in our Managed Service Provider (MSP) environment. This role is designed for technicians already operating at a Tier 2 level who are comfortable owning advanced troubleshooting from start to finish.

This is not an entry-level help desk role.

Location: Cumming, GA or Tempe, AZ
Type: Full-Time | In Office
Schedule: Monday–Friday, 7:50am–5:00pm
Salary Range: $55,000–$65,000 (based on experience)

Important – Please Read Before Applying

You will struggle in this role if your experience is limited to:

Tier 1 help desk or password-reset work
Home labs, self-study, or classroom-only experience
Supporting a single internal environment with low ticket volume

We are looking for a technician who already understands the pace, accountability, and problem-solving depth required in an MSP or similarly demanding service desk environment.

What You’ll Do

Act as a Tier 2 escalation resource for complex technical issues
Provide remote technical support to multiple business clients in a B2B MSP environment
Troubleshoot and resolve advanced issues involving:
Windows 10/11
Microsoft 365 (Exchange, Azure AD basics)
Active Directory (users, groups, GPO awareness)
Networking fundamentals (DNS, DHCP, TCP/IP)
Own tickets through resolution, not just handoffs
Perform technical triage and determine issue severity and root cause
Use ConnectWise Automate and our ticketing system to manage work
Support endpoint security tools, email security, MDM, and related platforms
Create and maintain clear documentation in IT Glue
Collaborate with other technicians and escalate only when appropriate
Participate in a rotating after-hours on-call schedule
Occasionally travel onsite to client locations (valid driver’s license required)

What We’re Looking For

You are someone who:

Regularly handles escalated or non-routine tickets
Is comfortable troubleshooting issues where the answer isn’t obvious
Can manage multiple priorities in a fast-paced queue
Communicates clearly with non-technical end users
Takes ownership and follows issues through to resolution
Values documentation, process, and accountability
Understands MSP expectations around responsiveness and efficiency

Required Qualifications

3–5 years of IT support experience (Service Desk, Technical Support, MSP preferred)
Demonstrated Tier 2 troubleshooting experience
Strong working knowledge of:
Windows OS
Microsoft 365
Active Directory
Solid understanding of networking fundamentals
Experience working from a ticket queue and documenting work thoroughly
Strong customer service and communication skills

Strongly Preferred (Not Required)

Prior MSP experience
Experience with ConnectWise, RMM tools, or similar platforms
Exposure to virtualization (VMware or similar)
Security tooling or firewall exposure
Microsoft or CompTIA certifications

**Certifications in any mix of Microsoft, Cisco, Sophos, LabTech/Automate, ConnectWise, and VMWare are considered a MAJOR PLUS. *

Benefits include group medical/dental insurance, paid vacation, holidays, personal & sick time, retirement contribution and training reimbursement. Our generous compensation plans are structured as salary plus bonuses for meeting utilization, compliance, and customer service requirements, with initial compensation commensurate with relevant experience.

About Snap Tech IT

Since 2001, Snap Tech IT has provided tech support to businesses in Atlanta, Phoenix, and San Francisco, and we are growing fast. As we expand operations from coast to coast, we have great opportunities for savvy IT professionals.

You will join a proven team owned by industry thought leaders who share their IT industry knowledge on the local and national stage. You’ll find them right down the hall, working side-by-side with the rest of the team to build an incredible company. Our goal: to create an environment where people love to work, and to extend that to help our clients become the same.

Apply Now

Refine Your Search

help desk jobs in gainesville, ga

Help Desk Technician (Tier 2)

IT Assistant/Technical Support

Technical Customer Service Representative - OSC (First Shift)

Technology Specialist

Customer Support Engineer - Cumming, GA

Technical Support / Customer Service (FS&S Specialist) - Hybrid Schedule

Desktop Engineer (MSP / Managed Services Environment)

Customer Support Specialist

IT Support Technician

Technical Support Engineer

MSP Level 3 Technician

Customer Support Technician

ERP Support Specialist

ERP Support Specialist

Seasonal, Operations Technical Specialist (Part Time)

Cloud Engineer I - OSC - 3rd Shift (Tuesday-Saturday)

Hourly Student Worker-Technology

Client Engagement & Cloud Adoption

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for help desk in gainesville, ga

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected