Top 93 Call center team lead Jobs in Gainesville Ga

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Customer Care Representative
Global Industries —Buford, GA
- $20.56 - $22.00 an hour
- Full-time
- Microsoft Excel
- Research
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
14d
Customer Success Specialist
Delaney Co —Sugar Hill, GA
- $18 - $21 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Call Center Agent
Beaver Toyota of Cumming —Cumming, GA
- Weekends as needed
- Dealership
- Communication skills
- Entry level
- Paid training
- Health insurance
Quick Apply
Board Certified Behavior Analyst | Up to $100K
Purple Cow Recruiting —Suwanee, GA
- $90,000 - $100,000 a year
- Full-time
- Mid-level
- Clinic
- Supervising experience
- Continuing education credits
- Paid holidays
Quick Apply
Family Nurse Practitioner
Georgia Highlands Medical Services, Inc. —Dawsonville, GA
- From $65 an hour
- Part-time
- Acute care
- Background check
- Spanish
Quick Apply
4d
Board Certified Behavior Analyst | Up to $100K
Purple Cow Recruiting —Dacula, GA
- $90,000 - $100,000 a year
- Full-time
- Mid-level
- Clinic
- Supervising experience
- Continuing education credits
- Paid holidays
Quick Apply
Certified Medication Aide (CMA)-PT second shift and third shift
The Oaks at Gracemont —Cumming, GA
- From $18.25 an hour
- 8 hour shift
- Serving
- CPR Certification
- BLS Certification
- Health insurance
- Dental insurance
Quick Apply
Inpatient Coder
Houston Methodist —Georgia
- PRN
- Anatomy knowledge
- English
- Mid-level
13d
Inpatient Coder
Houston Methodist —Georgia
- Full-time
- Anatomy knowledge
- English
- Mid-level
Sr Outpatient Coder
Houston Methodist —Georgia
- Full-time
- Anatomy knowledge
- Surgery
- English
Coding Quality Auditor
Houston Methodist —Georgia
- Full-time
- Anatomy knowledge
- English
- Mid-level
12h
Customer Experience Manager
Koki Holdings America Ltd. —Braselton, GA
- $85,000 - $95,000 a year
- Full-time
- Customer service
- Mid-level
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
4d
Business Development Representative
ICBD —Braselton, GA
- $75,000 a year
- Weekends as needed
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Health savings account
Quick Apply
Team Lead (Activities)
Forsyth County, Georgia —Cumming, GA
- Full-time
- Background check
- CPR Certification
- Management
Automotive Internet Sales Associate
Hyundai of Cumming —Cumming, GA
- Full-time
- Dealership
- Driver's License
- Computer skills
- Paid holidays
- Disability insurance
Quick Apply
Service Business Development Representative
Rick Hendrick Chevrolet of Buford —Buford, GA
- Weekends as needed
- Doctoral degree
- Dealership
- Basic math
Automotive Internet Sales Coordinator
Hyundai of Cumming —Cumming, GA
- Full-time
- Dealership
- Driver's License
- Computer skills
- Paid holidays
- Disability insurance
Quick Apply
Senior Project Manager
ABM Industries —Cumming, GA
- $100,500 a year
- Full-time
- US work authorization
- IT
- Senior level
Automotive Business Development Representative (BDC Representative)
Hyundai of Cumming —Cumming, GA
- Full-time
- Dealership
- High school diploma or GED
- Driver's License
- Paid training
- Health savings account
Quick Apply
6d
Education Program Coordinator (Marketing/Admin/scheduler)
LevelUp Education —Suwanee, GA
- $15 - $25 an hour
- Part-time
- School experience
- Classroom
- Office
- Flexible schedule
Quick Apply
1d

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Customer Care Representative

Global Industries -
Buford, GA

Quick Apply

Job Details

Full-time
$20.56 - $22.00 an hour
14 days ago

Benefits

Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Life insurance
Prescription drug insurance

Qualifications

Customer returns handling

Full Job Description

Summary

If you are looking for a career with excellent earnings potential and sales opportunity - then look no further than Global Furniture Group, one of the largest manufacturers of workplace, education, healthcare + hospitality furniture in North America.

Global Furniture Group has an immediate career opportunity for a Customer Care Representative in the Buford, GA Area. In this role, you will support clients by accurately entering and reviewing order details while ensuring timely processing and exceptional service. The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced environment.

Essential Duties and Responsibilities

Answer Customer Questions via Email and Phones
Handle an increased volume of customer care emails and phone calls.
Demonstrate the skills and product knowledge to handle more complex situations.
Knowledge and use of electronic catalog and Globalwebsites.
Continue to learn to navigate the AS400 – but has a general understanding of all major Customer Care functions.
Support Customer Care Operations for Dealers and Territory Managers.
Process Demo requests.
Check order status/electronic orders.
Check inventory.
Provide product information and pricing.
Process credits, returnauthorizationsand factory charge backs.
Process Parts Express, Warranty and Replacement Orders.
Submit changes or cancellations on orders with little to noassistance.
Process Order Addendums.
Track shipments.
Research and resolve customer inquiries.
Reviewappropriate dailyreports.
Follow and adhere to department/company guidelines.
Daily check-in with Customer Care Supervisor.
Attend weekly Teams meetings with Supervisor.
Meet Time to Reply Average for response time.
Escalate open issues with no response to supervisor.
Maintain an open issue log.
Participate in all Global Teams training meetings.
Approve Labor Reimbursement requests with assistance from Lead or Supervisor.
May be assigned small projects by the management team.
Other duties as assigned.

Education/Experience

High school diploma or general education degree (GED); or three to six years related experience and/or training; or equivalent combination of education and experience or military equivalent.
Global product knowledge and processes.
Articulate email,faxand verbally communicate in a clear and concise manner.
Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Writereports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and thegeneral public.
Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Define problems, collect data,establishfacts, and draw valid conclusions.
Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Knowledge of Microsoft Office programs (Excel, Word, etc.).

Working Conditions/Physical Requirements

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. The noise level in the work environment is typically moderate.

While performing the duties of this position, the employee is regularly required to sit and use hands to fingers, handle, or feel. The employee frequently communicates verbally and must be able to hear. Occasional walking is required, as well as reaching with hands and arms, and the ability to stoop, kneel, crouch, or crawl.

Specific vision abilities required for this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WHO WE ARE

Global Furniture Group is a leading North American Manufacturer of furniture solutions. Global offers a broad range of furniture products designed for the workplace, education, healthcare + hospitality markets, delivering exceptional value and quality to its network of dealers, designers and customers.

Operating for 50+ years and employing more than 4,000 people worldwide, Global has locations throughout Canada, the US, Mexico, China and the UK.

COMPENSATION & BENEFITS

Actual base pay offered will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Global, an individual may not be hired at the high end of the range for their role. Compensation decisions are dependent upon the facts and circumstances of each potion and candidate.

WHERE WE ARE

Global has distribution centers and showrooms located all across the USA + Canada.

Global USA Showrooms:

Global USA Showrooms + Distribution Centers:

You can visit us at www.globalfurnituregroup.com.

Work Authorization: Must be legally authorized to work in the U.S. on a full-time basis. Global does not sponsor work authorization or visas for this role.

Global is a smoke-free, drug-free workplace and equal opportunity employer.

Qualified applicants will receive consideration for this position without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. To request assistance in completing this application, please call 800.220.1900 and ask for Human Resources.

Veterans encouraged to apply.

Quick Apply

Refine Your Search

call center team lead jobs in gainesville ga

Customer Care Representative

Customer Success Specialist

Call Center Agent

Board Certified Behavior Analyst | Up to $100K

Family Nurse Practitioner

Board Certified Behavior Analyst | Up to $100K

Certified Medication Aide (CMA)-PT second shift and third shift

Inpatient Coder

Inpatient Coder

Sr Outpatient Coder

Coding Quality Auditor

Customer Experience Manager

Business Development Representative

Team Lead (Activities)

Automotive Internet Sales Associate

Service Business Development Representative

Automotive Internet Sales Coordinator

Senior Project Manager

Automotive Business Development Representative (BDC Representative)

Education Program Coordinator (Marketing/Admin/scheduler)

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