Top 8 Reservation agent Jobs in Galveston, Tx

Reservations Specialist (Agent)
Moody Gardens, Inc. —Galveston, TX
- $15 - $17 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
Guest Service Agent
Grand Galvez —Galveston, TX
- $15 - $25 an hour
- 8 hour shift
- Computer literacy
- Hotel
- Organizational skills
Quick Apply
Reservations Agent Lead San Luis Hotel
Landry's Inc. —Galveston, TX
- $12 - $15 an hour
- English
- Administrative experience
- Organizational skills
- 401(k)
- Paid time off
Hotel Front Desk
GAIDOS OF GALVESTON INC —Galveston, TX
- Weekends as needed
- Spanish
- Computer literacy
- English
Quick Apply
Guest Service Representative (Front Desk Agent) - WoodSpring Suites
J&P Hospitality Management, LLC —Texas City, TX
- $14 - $16 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
Front Desk Agent/Night Auditor
Courtyard Houston Kemah —Kemah, TX
- $9 - $11 an hour
- Part-time
- Hotel
- Organizational skills
- Cleaning
- Vision insurance
Quick Apply
5d

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reservation agent jobs near galveston, tx

Reservations Specialist (Agent)

Moody Gardens, Inc. -
Galveston, TX

Quick Apply

Job Details

Full-time
$15 - $17 an hour

Qualifications

Visitor query response
Hospitality reservation systems
Computer operation
Phone communication
Computer literacy
Greeting customers
Answering guest questions
High school diploma or GED
Cross-selling
Computer skills
Deposits
Hotel and accommodations guest complaints handling
Communication skills
Conducting sales calls
Negotiation
Entry level
Client interaction via phone calls

Full Job Description

The Reservations Specialist Agent is to answer telephone inquiries in a friendly and courteous manner, and employ sales techniques in order to secure and process reservations for guest accommodations in a timely manner consistent with our high standards of quality. The incumbent is authorized to take reasonable action necessary to carry out assigned duties and responsibilities, provided such action is consistent with position guidelines as outlined below or though the exercise of sound, reasonable judgement and initiative in the performance of job responsibilities. Position guidelines include, but are not limited to, established company and department policies and procedures and all supervisory directives.

Summary of essential duties:

1. Handles individual phone reservations

2. Greet prospective guests in a friendly manner using clear, verbal communication

3. Inputs and retrieves date using knowledge of the computer reservations system.

4. Assigns reservations based on guest preferences and availability.

6. Provides accurate and prompt information regarding availability

7. Assists Reservation Manager on any project needed.

8. Handles complaint in a tactful manner and negotiate resolutions

9. Answer questions regarding hotel facilities and services, local attractions, directions, etc.

10. Sends confirmation and hotel information packets upon guest requests.

11. Even out room types as needed.

12. Charge 72hour deposits in a timely manner.

13. Accept and review third party reservations.

14. Follow the reservations department checklist.

15. Cross sell the Moody Gardens Attractions and the Moody Gardens Golf Course.

ESSENTIAL FUNCTIONS:

Handle individual phone reservations
Greet prospective guests in a friendly manner using clear, verbal communication
Input and retrieve dates using knowledge of the computer reservations system
Assign reservations based on guest preferences and availability
Provide accurate and prompt information regarding availability
Assist Reservation Manager on any project needed
Handle complaints in a tactful manner and negotiate resolutions
Answer questions regarding hotel facilities and services, local attractions, directions, etc.
Send confirmation and hotel information packets upon guest requests
Even out room types as needed
Charge 72 hour deposits in a timely manner
Accept and review third party reservations
Follow the reservations department checklist
Cross sell the Moody Gardens Attractions and the Moody Gardens Golf Course
Any and all other duties as assigned; duties are subject to change as management deems necessary to best serve the needs of Moody Gardens

EDUCATION/ EXPERIENCE REQUIREMENTS:

High School diploma preferred
Call center experience preferred

REQUIRED SKILLS:

Educational/Experience Requirements
High School diploma preferred
Computer literate preferred
Call center experience preferred
Elegant phone voice preferred
Multitasking skills preferred

PHYSICAL REQUIREMENTS:

Must be able to sit for long periods of time
Ability to work in a confined space

Quick Apply

Refine Your Search

reservation agent jobs in galveston, tx

Reservations Specialist (Agent)

Guest Service Agent

Reservations Agent Lead San Luis Hotel

Hotel Front Desk

Guest Service Representative (Front Desk Agent) - WoodSpring Suites

Front Desk Agent/Night Auditor

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