Top 33 Help desk support Jobs in Garden City, Id

Client Services Representative
Paylocity —Meridian, ID
- $24 an hour
- Full-time
- Office
- Bachelor's degree
- Ability to sit for extended periods
- Health savings account
- Health insurance
8h
Support & Client Success Specialist
AppFueled —Nampa, ID
- $17 - $20 an hour
- Part-time
- Hybrid work
- Hospitality
- Inventory management
- Office
Quick Apply
Customer Facing IT End-user Support
Four Seasons Residential Realty —Meridian, ID
- $27 - $38 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Dental insurance
- Paid time off
Quick Apply
Help Desk Support
Fennemore Craig —Boise, ID
- $70,000 - $85,000 a year
- Overtime
- Background check
- 3 years
- Continuous improvement
- Profit sharing
- Wellness program
Quick Apply
IT Support Specialist I
Micronet Systems —Boise, ID
- $15 - $21 an hour
- Full-time
- Microsoft Outlook
- Organizational skills
- SharePoint
Quick Apply
6d
Boise State University – – Instructional Technologist 1
Boise, ID
- From $50,065.60 a year
- Full-time
- No experience needed
- Research
- University
- Paid holidays
- Health insurance
Level I Support Technician
MicroTech Systems, Inc. —Boise, ID
- Full-time
- 1 year
- Entry level
- Paid holidays
- Health insurance
IT Support Specialist
Clearwater Analytics, LLC —Boise, ID
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Technical Support Specialist
Datablaze —Meridian, ID
- $16 - $20 an hour
- Part-time
- Communication skills
- Entry level
- Health insurance
- Dental insurance
12d
Help Desk Specialist
Nampa School District —Nampa, ID
- $17.93 - $23.19 an hour
- Full-time
- Basic math
- Mid-level
- Windows
Quick Apply
6d
IT Operations Specialist
Centurion Health —Boise, ID
- Weekends as needed
- Mid-level
- Office
- Windows
- Paid holidays
- Disability insurance
Quick Apply
11d
I.T. Support Technician
Foodera Technologies —Caldwell, ID
- Full-time
- Ability to walk for extended periods
- Windows
- Ability to lift 50 pounds
- Health savings account
- Paid holidays
Quick Apply
Chat Service Representative
PAYLOCITY CORPORATION —Meridian, ID
- $23 - $26 an hour
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Help Desk Technician
KELLEY CREATE —Boise, ID
- $22 - $28 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Profit sharing
- Paid training
Quick Apply
Client Support Desk Analyst
defi AUTO LLC —Boise, ID
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
New College Grad - Business Analyst, Digital Workplace
Micron —Boise, ID
- Computer Science
- Analysis skills
- Presentation skills
- Employee stock purchase plan
- Paid holidays
Garnishment Services Specialist I
PAYLOCITY CORPORATION —Meridian, ID
- $34,000 - $55,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
IT - Systems Administrator
Arrowhead Engineered Products —Boise, ID
- Full-time
- Azure
- 5 years
- Office
Quick Apply
Lead Implementation Ops
PAYLOCITY CORPORATION —Meridian, ID
- $57,200 - $80,000 a year
- Full-time
- Research
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Manager, Managed Services (Payroll)
PAYLOCITY CORPORATION —Meridian, ID
- $74,600 - $120,000 a year
- Full-time
- Office
- Microsoft Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply

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Client Services Representative

Paylocity -
Meridian, ID

Apply Now

Job Details

Full-time
$24 an hour
8 hours ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Referral program

Qualifications

Interpersonal skills
Bachelor's degree
Attention to detail
Problem-solving
Productivity software
Account management
Technical Proficiency

Full Job Description

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

In-Office: This is a 100% in-office role based at our Meridian, ID location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Position Overview

As the Account Manager, I play a pivotal role in resolving client payroll and HR system challenges while fostering exceptional customer relationships through fundamental technical expertise. By effectively utilizing available resources and prioritizing issues, the Account Manager I deliver outstanding customer service. The role involves meeting performance metrics through a combination of inbound and outbound interactions, including phone conversations, Zoom meetings, and email exchanges. Serving as the primary point of contact within a dedicated client support team, the Account Manager assumes full responsibility for maintaining and enhancing client relationships.

Location: Meridian, ID

Compensation: Starting at $24.00/hour

Reports To: Client Services Team Lead

Schedule: In Office Monday - Friday, 9:00am - 6:00pm (MST)

Primary Responsibilities

Responsibilities

Issue Resolution – Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and escalate when necessary.
Client Focus - Champion clients' interests, delivering clear and effective resolutions. Collaborate with internal technical experts to provide optimal solutions.
Timely Solution Delivery - Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics. Metrics include availability, outbound adherence, first call & case resolution, minimal escalations, and high client retention & satisfaction.
Leverage Resources - Appropriately leverage resources to source and validate answers, document issues while adhering to payroll policies, and ensure seamless client support. Embrace feedback and adapt behaviors as needed.
Continued Learning – Dedicated to personal and professional growth, stay current by completing educational courses and assigned training within designated timeframes.

Expectations

Dependability/Follow-Up: Proficiently multitask, respond promptly, and ensure timely follow-up.
Problem Solve: Skillfully troubleshoot and resolve issues using knowledge, resources, and qualitative and quantitative information.
Communication: Exhibit professional written and verbal communication consistently with internal and external stakeholders.
Guidance – Provide clients with guidance on HR and Payroll best practices, software change management, and alignment with Paylocity products.

Education and Experience

Required

Bachelor’s degree
Proficiency in Microsoft Office suite
Strong written communication skills for business correspondence.
Strong team player with attention to detail
Self-starter with the ability to handle multiple projects at once.
Essential skills: Analytical thinking, problem-solving, time management, communication, and decision-making.

Preferred

CPP, FPC, APA, and/or SHRM-CP certified
Experience in customer service or previous client interfacing role
Experience in payroll and/or call center environment

Physical requirements

Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [email protected]. . This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

Job Type: Full-time

Pay: $24.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
Dental insurance
Employee assistance program
Health insurance
Health savings account
Paid time off
Parental leave
Referral program
Vision insurance

Work Location: In person

Apply Now

Refine Your Search

help desk support jobs in garden city, id

Client Services Representative

Support & Client Success Specialist

Customer Facing IT End-user Support

Help Desk Support

IT Support Specialist I

Boise State University – – Instructional Technologist 1

Level I Support Technician

IT Support Specialist

Technical Support Specialist

Help Desk Specialist

IT Operations Specialist

I.T. Support Technician

Chat Service Representative

Help Desk Technician

Client Support Desk Analyst

New College Grad - Business Analyst, Digital Workplace

Garnishment Services Specialist I

IT - Systems Administrator

Lead Implementation Ops

Manager, Managed Services (Payroll)

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