Top 3 Senior desktop support technician | msp Jobs in Georgia

Senior Desktop Support Technician | MSP
Global Accounting Network —Savannah, GA
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- Mentoring
- Health savings account
- Health insurance
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Technician, Site Services
ABACUS —Atlanta, GA
- Monday to Friday
- Mid-level
- 3 years
- SQL
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Engineer: Tier 2 (On-site)
Trace3 —Atlanta, GA
- $85,000 - $95,000 a year
- 5 years
- English
- Research
- Health savings account
- Disability insurance

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Engineer: Tier 1 (On-site)
Trace3 —Columbus, OH
A valid driver's license is required. Perform systems engineering, design, analysis, and experimentation of wireless networks.
$80,000 - $85,000 a year

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Senior Desktop Support Technician | MSP

Global Accounting Network
Savannah, GA

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Job Details

Full-time
$55,000 - $65,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Flexible schedule
Life insurance
Retirement plan

Qualifications

Teamwork
Windows
Desktop administration
CompTIA Security+
CompTIA A+

Full Job Description

We are seeking a technically skilled and service-oriented Support Technician II to join a fast-paced service desk supporting healthcare-focused clients. This role is ideal for someone who enjoys hands-on problem solving, working across diverse systems, and being the first point of contact for technical issues.

You’ll support end users across multiple environments, troubleshoot a wide range of hardware/software issues, and contribute to maintaining high service standards in a client-facing IT support model. The position also includes opportunities to mentor peers, participate in client projects, and grow within a managed IT services environment.

Hybrid - 1 day/wk onsite in Savannah, GA

Core Responsibilities

Act as the first escalation point for incoming support requests via phone, email, and ticketing system
Diagnose and resolve workstation, application, and connectivity issues across Windows/Mac environments
Manage and update service tickets while meeting response and resolution targets
Escalate complex issues with clear documentation and recommended next steps
Support Microsoft 365 applications including collaboration and cloud tools
Perform basic network troubleshooting (VPN, DNS, DHCP, connectivity issues)
Assist with Active Directory tasks, permissions, and user access support
Coordinate with third-party vendors for healthcare application support (EMR/EHR systems)
Identify recurring issues and contribute to process or knowledge base improvements
Provide informal training and guidance to end users and junior team members
Communicate proactively with clients regarding updates and issue resolution status

Preferred Background

2–3+ years in IT support, helpdesk, or MSP environment
Experience supporting healthcare clients or clinical systems strongly preferred
Familiarity with Microsoft 365 administration and endpoint troubleshooting
Exposure to ticketing systems (ConnectWise or similar tools)
Understanding of networking fundamentals and Active Directory
Certifications such as CompTIA A+, Network+, Security+ (or equivalent experience) preferred
Strong communication skills and comfort working directly with end users and leadership

Pay: $55,000.00 - $65,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: Hybrid remote in Savannah, GA 31405

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senior desktop support technician | msp jobs in georgia

Senior Desktop Support Technician | MSP

Technician, Site Services

Engineer: Tier 2 (On-site)

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