Top 3218 Knowledge manager Jobs in Glen Allen Va

Workforce & Contact Center Systems Manager
Corporate Transportation Group —Glen Allen, VA
- $60,000 - $75,000 a year
- Full-time
- HIPAA
- Office
- Analysis skills
Quick Apply
Recovery Project Coordinator
Ampact —Richmond, VA
- $16.24 an hour
- Full-time
- Background check
- 18 years or older
- Computer literacy
- Health insurance
- Tuition reimbursement
Employee Benefits Manager
Virginia Farm Bureau —Richmond, VA
- $90,000 - $110,000 a year
- Full-time
- Hybrid work
- 3 years
- Analysis skills
- Organizational skills
- Health savings account
- Health insurance
Quick Apply
1d
Education Program Manager (Part-time-Salaried)
ASK Childhood Cancer Foundation —Richmond, VA
- $45,000 a year
- Part-time
- Hybrid work
- School experience
- 5 years
- Clinic experience
Quick Apply
7d
Business Line Manager – Temporary Electric
DPR Construction —Richmond, VA
- Full-time
- Office
- Ability to lift 50 pounds
- Supervising experience
RN Manager Emergency Services Free Standing ED
Henrico Doctors' Hospital —Richmond, VA
- $84,926.40 - $127,400.00 a year
- Full-time
- Mid-level
- 3 years
- Neurology
- Employee stock purchase plan
- Disability insurance
Quick Apply
3d
Stage Curtain Sales and Project Manager
LuXout Products Inc —Richmond, VA
- $50,000 - $80,000 a year
- Full-time
- Up to 50% travel
- Sales
- Customer service
- Travel reimbursement
- Mileage reimbursement
Quick Apply
Preconstruction & Assistant Commercial Projects Coordinator
Bantam's Plumbing Company, Inc. —Mechanicsville, VA
- $39,500 - $48,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Paid time off
- 401(k) matching
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3d
Assistant Parts Manager
Luck Chevrolet —Ashland, VA
- $55,000 - $75,000 a year
- Full-time
- Background check
- Dealership
- Customer service
- Health savings account
- Health insurance
Quick Apply
Manager, Sales
All Points Broadband —Virginia
- Full-time
- Marketing
- 5 years
- Bachelor's degree
- Health savings account
- Health insurance
Program Manager Skipwith Academy
LLE Education Group —Mechanicsville, VA
- Weekends as needed
- School experience
- Classroom
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
10d
Business Development Manager – Industrial Fluid Sealing
Ferguson Enterprises, LLC —Richmond, VA
- $3,600.00 - $7,791.30 a month
- Urgently hiring
- Up to 50% travel
- Mid-level
- Office
- Paid parental leave
- Health insurance
Rebuild Project Manager
Capital Construction Services, Inc. —Richmond, VA
- $70,000 - $80,000 a year
- Urgently hiring
- Background check
- Spanish
- Management
- Health insurance
- Dental insurance
Quick Apply
7h
Heavy Civil Project Manager
Thalle Construction Company —Virginia
- Civil engineering
- Construction site
- Bachelor of Science
- Paid holidays
- Disability insurance
Quick Apply
8d
Territory Manager
Confidential —Richmond, VA
- $90,000 - $100,000 a year
- Full-time
- Background check
- Google Workspace
- 5 years
- Disability insurance
- Health insurance
Quick Apply
PROJECT MANAGER
Melwood —Virginia
- Full-time
- Background check
- Microsoft Excel
- 5 years
Quick Apply
RN Manager Cardiovascular Pulmonary Stepdown Unit
Chippenham Hospital —Richmond, VA
- $80,891.20 - $121,326.40 a year
- Full-time
- Mid-level
- Leadership
- 2 years
- Employee stock purchase plan
- Disability insurance
Quick Apply
Assistant Sales Manager
Ashley —Richmond, VA
- $60,000 - $85,000 a year
- Full-time
- Marketing
- Mid-level
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
Dental Project Manager
Benco Dental —Richmond, VA
- Full-time
- Hybrid work
- Mid-level
- Travel
- Experience equivalent to degree accepted
Territory Manager / Sales Respresentative
CRDN of Virginia and Coastal North Carolina —Ashland, VA
- $40,000 - $45,000 a year
- Full-time
- Background check
- Clean driving record
- Customer service
- Paid training
- Paid holidays
Quick Apply
3d

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knowledge manager jobs near glen allen va

Workforce & Contact Center Systems Manager

Corporate Transportation Group -
Glen Allen, VA

Quick Apply

Job Details

Full-time
$60,000 - $75,000 a year

Qualifications

Call center experience
Resource planning methods
Staff scheduling
Team scheduling
Demand forecasting analysis
Key Performance Indicators
Schedule creation
Capacity planning

Full Job Description

Job Title Workforce & Contact Center Systems Manager
Department Contact Center Operations
Reports To CXO – Chief Experience Officer
Work Arrangement Hybrid – Glen Allen, VA

About MediDrive

MediDrive is a rapidly growing Non-Emergency Medical Transportation (NEMT) technology company dedicated to improving access to healthcare by ensuring members have reliable, compliant, and compassionate transportation to their medical appointments. Our contact center is the operational backbone of that mission, coordinating rides, supporting members, and resolving issues with speed and care.

As we scale across new clients and programs, we are building a high-performing contact center operation and are seeking a Workforce & Contact Center Systems Manager to own workforce planning, staffing optimization, and contact center platform administration.

Position Summary

The Workforce & Contact Center Systems Manager is responsible for ensuring the contact center is properly staffed and operationally optimized to meet service level targets at all times. This role will forecast call volume, develop staffing models, build agent schedules, and drive real-time workforce adjustments that keep the operation running smoothly.

This position also serves as the internal administrator of our Nextiva contact center platform, owning call routing, IVR configuration, queue management, and agent system setup. The ideal candidate is equally comfortable pulling staffing analytics as they are

troubleshooting a call flow — analytical and operational in equal measure.

Key Responsibilities

Workforce Planning & Capacity Management

Forecast call volume and workload demand using historical data, program trends, and operational inputs
Develop and maintain staffing models that ensure appropriate agent coverage across all operating hours
Calculate headcount requirements based on service level goals, shrinkage assumptions, and occupancy targets
Continuously refine forecasting models as call volumes, program mix, and client requirements evolve

Workforce Scheduling & Optimization

Build and publish weekly and monthly agent schedules aligned to forecasted volume
Assign shifts, breaks, and lunches to maintain consistent intraday coverage
Balance staffing efficiently to minimize idle time while protecting service level performance
Adjust schedules proactively in response to forecast changes, attrition, or operational needs

Real-Time Workforce Management

Monitor queue performance, service levels, and agent adherence throughout each operating day
Execute real-time staffing adjustments in response to volume spikes or unexpected shortfalls
Manage schedule adherence reporting and agent occupancy tracking
Partner with supervisors and team leads to coordinate rapid response to service disruptions

Contact Center Systems Administration

Own day-to-day administration of the Nextiva contact center platform and related system configurations
Configure and maintain call flows, IVR menus, queues, routing rules, and skill-based routing logic
Manage agent profiles, permissions, and skill group assignments
Troubleshoot and resolve call routing issues, platform anomalies, and system performance degradation
Serve as the primary point of contact with Nextiva and other platform vendors for technical issue resolution

Experience with Nextiva contact center software is highly preferred.

Reporting & Operational Analytics

Track, analyze, and report on core contact center performance metrics, including:

Service Level
Average Speed of Answer (ASA)
Abandon Rate
Average Handle Time (AHT)
Occupancy & Agent Utilization
Produce regular operational performance reports for contact center leadership and executive stakeholders
Identify patterns, inefficiencies, and opportunities to improve staffing efficiency and member service delivery

Qualifications

3+ years of contact center workforce management, staffing operations, or related experience
Demonstrated experience with contact center forecasting, scheduling, and real-time management
Experience administering contact center platforms — Nextiva experience strongly preferred
Strong proficiency in Excel or Google Sheets; comfort building and maintaining complex staffing models
Experience managing service level performance and translating data into operational decisions
Strong analytical and problem-solving skills with a detail-oriented, process-driven mindset

Preferred Qualifications

Experience with enterprise workforce management platforms such as NICE, Verint, or Calabrio
Background supporting contact center operations of 50+ agents
Experience building workforce models or staffing plans from scratch in a growing or startup environment
Familiarity with HIPAA requirements or experience in healthcare, NEMT, or insurance environments
Exposure to multi-client or multi-program contact center environments

Work Environment

This role is hybrid and based in our Glen Allen, VA, office. Candidates should be local to the Richmond/Glen Allen area and able to work on-site as needed to support contact center operations and collaborate with leadership. The role operates within a fast-paced healthcare transportation environment and requires close coordination with contact center leadership, operations teams, and supervisors across programs.

Why MediDrive

At MediDrive, transportation is more than logistics — it is a critical link in the chain of healthcare access. Our contact center team ensures members get to the care they need, when they need it. We are building a best-in-class operations organization, and this role

sits at the center of that mission. If you thrive in environments where your work directly impacts people’s lives and you want to grow with a company scaling rapidly across the country, MediDrive is the right place for you.

Quick Apply

Refine Your Search

knowledge manager jobs in glen allen va

Workforce & Contact Center Systems Manager

Recovery Project Coordinator

Employee Benefits Manager

Education Program Manager (Part-time-Salaried)

Business Line Manager – Temporary Electric

RN Manager Emergency Services Free Standing ED

Stage Curtain Sales and Project Manager

Preconstruction & Assistant Commercial Projects Coordinator

Assistant Parts Manager

Manager, Sales

Program Manager Skipwith Academy

Business Development Manager – Industrial Fluid Sealing

Rebuild Project Manager

Heavy Civil Project Manager

Territory Manager

PROJECT MANAGER

RN Manager Cardiovascular Pulmonary Stepdown Unit

Assistant Sales Manager

Dental Project Manager

Territory Manager / Sales Respresentative

I want to receive the latest job alert for knowledge manager in glen allen va

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